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March 2024 by Anuhea 8.
Great place for people who cant really afford to put out $2k for a living room set or even if youre just a picky person you can change your mind you can return what youre renting. You can even buy it outright for that same as cash price. I seen a lot of new faces in there and even though the info passed is not always and clear the managers do try and help clear any questions.
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February 2024 by D'Niece C.
first off ive been a very long time customer back from when i lived on maui and maui store is by far no ka oi, now the lihue store different in every wa, SM Rae is great when ever she has s there i hardly ever see her now like i use to, shes always out of the office which is strange to me. Tasha is by far the one that holds it down she definitely needs to be recognized for her great customer service and willingness to go above and beyond for customers, Tasha Your Helpfulness means a lot to use and we as Customers Commend you. another two that are hard working and Amazing is Vai and Kaimi they show hard workmanship and there customer service is above and beyond thats what customer service means to me. now the two that troubles me is The delivery lead Bj and another worker Henry. Bj is lazy and has no customer service so how he is the lead is disturbing because he shows no characteristics a lead should contributes i had a delivery and when they came kaimi was doing all of the work with my husband not good to see all bj did was hand the pillows that alone got me upset ive never experienced that. he needs to be retrained or removed from lead for he does not show lead characteristics. now as for Henry, he is lazy when it comes to helping on the counter and the computer! ive been a long time customer and i know that everyone helps on the counter no ifs ands or buts. that isnt a good thing to see as im very observant. and being that my profession is a manager if i had employees like that it would have been approached upon by me a long time ago as no one is exempt from duties. so my one star stays untill i see fit that things have changed. no favortism should be awarded with a five star. i call it how i see it. Step up your game Lihue rent a center your actions need to be changed immediately! I truly hope that these issues are addressed and actions have been taken. If this continues once my items are paid off I WILL NEVER RETURN AGAIN.
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November 2023 by Jaselyn Aki
Rae is awesome very helpful, positive attitude and she makes me want to always come back!!Hard worker❤️
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November 2023 by Raynette Yamamoto
Nicole and Tasha has been so helpful and provided excellent customer service.
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October 2023 by Kevin Poso
Raye and Nicole, and delivery team are awesome, handled everything with utmost urgency. Thank you so much.
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April 2023 by Dee Anne Facuri
Lihue RAC is awesome! From sales to delivery to follow up! Mahalo!
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March 2023 by david pesantemercaqdo
It was fine
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December 2022 by DNiece “Niecey” Rodrigues
Great staff both in the store and delivery. They give great customer service. The Manager Rae us by far the best they’ve ever had. She works with each customer to make the transactions smooth. This is why her staff are great, they follow by leadership and Rae is The reason they strive. Definitely more Than a 5⭐️ rating. A+++++
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November 2022 by Nani Kauai
I've been renting to own from Rent-A-Center for awhile. The service is great and the staff are very friendly.
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September 2022 by T money
Nice people. No credit needed
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September 2022 by DNiece Carveiro
Great staff both in the store and delivery. They give great customer service. The Manager Rae us by far the best they’ve ever had. She works with each customer to make the transactions smooth. This is why her staff are great, they follow by leadership and Rae is The reason they strive. Definitely more Than a 5⭐️ rating. A+++++
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May 2022 by Kevin P.
Rent a center in Lihue is so awesome. I just moved and wanted new stuff and I went to RAC and they hooked me up. They made it easy and was able to deliver right away. The whole team from the Manager down at the store helped on my deliveries. I am very happy with the service at RAC. Mahalo, RAC Kevin
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October 2020 by DJ R.
I ordered a refrigerator and they said it would take 6 weeks. Well 3 months later and no results. I called out of concern and they said it's on back order. If they knew that why didn't I get a courtesy call from them? I went in for a refund on my down payment and got turned away with them saying we can't refund the money cause they didn't have any in the drawer. I have to go back another day. Not sure on the operation of the business but it was a bad experience. Definitely not recommending them in the future.
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November 2019 by Deanna W.
Was called for a reference. I asked to be taken off review as a reference for said person I did not want my name associated with as a reference or future calls about, and asked manager to call me. I asked for this to be confidential, to be called back, and not be relayed to the renter. I was told they understand and would call back and the info confidential. Well Info I gave confidentially and promised would be confidential, with no manager call back as asked, instead called the client and said things in addition that I hadn't even said, causing extreme anger and now danger to me and my children. No professional establishment would be run like this! Potential lawsuit? Someone needs firing or demotion and an apology at the least! What kind of manager does that? Will see how they handle this but damage is done! They should do their own background checks first of all and not put women in danger by saying a bunch of stuff in a very rude way Some not even said, to the buyer when it was stated and assured this would not happen! What's wrong with your staff Kauai rent a center? Will be taking this up nationally and will post an update here and every place I can find a review for rent a center I will be posting results tomorrow! This is not acceptable. Not professional. Beware. This place doesn't belong in our community as it is being currently run! And breaks confidentiality laws. Doesn't give a crap about people's safety or the community. Just renting to people who should buy used stuff since they can't afford this over priced stuff and should do their own credit checks instead of endangering women and children!
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March 2019 by Danielle Eckstrom
I would give less than one star if I could. I put my down payment for my bedroom set over a month ago and had a set delivery date for today. They had me stay at home and wait for the delivery. I called at 11 am after not receiving any information on delivery time and they said I should expect the delivery around 12. 12 came and passed and I called again at 1 pm letting them know that I had to leave for one hour so I would like to be given a heads up when the delivery was on the way. They said the drivers were going on lunch break and should be done in the next hour. I did not hear anything and ended up calling again at 5pm to see what was going on. They said the drivers were stuck north shore and they would call me back. I had to call again before the store closed at 7 to finally have them tell me they will not be delivering the furniture and I can come pick it up tomorrow. What a joke. Zero apologies and complete lack of concern for wasting my entire day. Terrible customer service. I spoke with Danielle and Dale. Dale was the representative that told me she was the only one in the store and she forgot and did not have time to call me and notify me of any delivery information the entire business day.
