-
March 2023 by Shelley C Moore
My husband bought me my first pair of Hawaiian Heirloom earrings from Roberts in 1976, on our honeymoon. We have gone there every year we've been on Kauai (about a dozen times) since because of the service, selection, quality, and prices---and the integrity of the owners.
-
April 2022 by P L.
I'm hoping to change my review but to date I haven't received responses to two emails and one phone call. I ordered a custom heritage pendant to remember our time in Kauai. It was ordered late February and I was told it would take a month and would be sent directly to me. I chose this company because they had been in business so long. I wish I had read previous reviews. Milt took my order and was very attentive. He walked me through several different choices and I was thrilled with the order. Unfortunately, I paid in full over $600. I have receipts detailing my order and my credit card receipt. I really want to work this through and get my pendant. If I don't receive any communication in the next weeks I will contact my credit card company and Better Business Bureau.
-
January 2022 by Demitria
So excited to find such beautiful Hawaiian jewelry! Mr Osaki was such a kind and knowledgable man and helped me choose just the right designs! I can't wait to receive my ring!
-
August 2021 by I. S.
5 Stars! Excellent customer service.
-
November 2020 by Linnea Rogers
I have been in Robert’s twice lately. I have been a very pleased customer. They had just what I was looking for at a very good value. I also sold some gold to him and was very satisfied with the experience. Locals call this the best jewelry store for these reasons.
-
November 2020 by Kerry Hunt
Very knowledge of Hawaiian Heirloom Jewelry, custom designs, designed by you , handcrafted long lasting and beautiful. They are trusted and well known , great prices
-
November 2020 by I. Sarsona
5 Stars! Excellent customer service.
-
August 2018 by Russell Starks
Nice locally owned jeweler.
-
February 2018 by Highlander
Family owned jeweley store with great selection...
-
September 2017 by Jean Yves E.
GREAT service! Friendly and helpful in deciding whether to sell gold and sterling items. Volunteered to search out help on repair of 1960's era collector's Bulova Acutron watch. On my three visits in the past month, owner has always been patient and informative.
-
May 2016 by Nancy Black
I have been shopping at Robert's for the last 16 years. It is a must stop every time I visit Kauai. I am always treated with the utmost courtesy and have consistently received high quality at very fair prices. They also fixed a Hawaiian watch I managed to bend on a shopping cart. Now it's like new. I visit both locations, Lihue with a stop at Hamura's and Hanapepe as well. It has the local feel and is full of aloha! Beverly Hills it's not! Local is why we love it.
-
January 2013 by Melissa Dinarah
The store is unkept, hot and humid, cluttered, and has limited selections. It looked like an old second-hand store. While we were there the owner was buying old gold and silver from people. The sellers and owner sat at and covered up two display cases with old gold and silver. We felt like we were in a pawn shop. This should've tipped us off but.....We ordered some Hawaiian Heritage jewelry. We were told the order should reach us in about six weeks. After eight weeks I called the store several times, was always told that the owner would look into the delay and call me, but it took him weeks - very unprofessional. I finally received the order after another month. I will never shop at this store again and will never refer it to anyone.
