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June 2025 by Sharon Olson
The wait time in the store is completely unacceptable.
I believe the staff needs to cut down on the chit chat and get the job done, read the room. I did not see any sense of urgency or awareness of customers who waited over an hour for service.
Defective equipment. All I needed to do was set it down and take a new box, yet had to wait over an hour.
The tech support on location is always excellent.
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February 2025 by Craig Paden
I would recommend switching to Hawaiian telecom. Great service faster internet . Much better customer service. .
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January 2025 by Rodney Damery
spent 20 minutes on phone trying to cancel service . Guy kept putting me on hold and insisting I stay with service. I finally cussed him out and hung up. Do not do business with this company!
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August 2024 by Zachary Broadhead
Store hours posted online are not reflective of actual hours of operation. I checked online before driving into town to make sure they were open. Sat in traffic for 45 min to find out they closed at 5. Was just trying to return equipment.
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May 2024 by Kurtis Kunesh
Works well
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February 2024 by Morgan Myrmo
Slow service and now closed
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February 2024 by alan saiki
unreal bad bad!!...made appt to disconnect internet..got msg to let them know when I'm there..did it..line outside door..waited 1/2 hr then someone from the warehouse shows up and post sign they are closed next 3 days!!,,..no workers..everyone quit!!..why send me a msg on phone to show up on time!!??...cant wait till another cable company starts so I can drop that too!!
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February 2024 by A K
spectrum stole my phone and is by far the most corrupt company. i bought a piece of junk google phone from spectrum which was highly discounted at 600dollars off. i paid for it up front then found out it was overheating. i returned the phone and they claimed it was scratched, and they charged me for the so called damage and kept the phone as well as my money. don't use this company for your own private and rights.. this is a horrible company. trying to get internet from another company and spectrum is holding onto me and i feel like a victim stuck in the matrix and it's refusing to let go.. god help me this company is disgusting
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January 2024 by Carina Madriaga (PNACO president_22-24)
Friendly and efficient staff. Polite also. We had our two phone services switch and a watch cell service.
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January 2024 by Alex Petrov
Not enough people are showing up to work, I guess ?30 min wait was the shortest wait last month 3hrs another time the same monthThere are 6 customer service desks, but I have never found more than two people workingBut the person's working were always great.
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January 2024 by Steven Meredith
11 people in line. One Spectrum associate.
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December 2023 by Malcom Tent
There was A nice, helpful guy working there. And that was the problem - six counters and only ONE staffer. Three and a half hour wait just to pick up a piece of equipment (a transaction that took five minutes). Come on Spectrum, hire more people - pay 'em more if you have to - and provide decent customer service.
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December 2023 by Jim Nagle
Worst service provider EVER!! Dropped internet signal, at minimum, 20 times a day!!When I call you are out on hold until you basically give up because there are things to do and can’t sit listening to a recording telling me spectrum offers the fastest and most consistent service on the island where in reality they are the worst.They are either incapable or incompetent. Nobody there knows what they are doing and refuse to help anyone.Do yourself a huge favor and read a book, spectrum sucks.
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November 2023 by Evren Eryurek
Friendly serviceBit of a line so make a reservation if u don't want to wait
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August 2023 by Jonathan Benitez
Never thought I’d leave a good review while canceling my account great service by Kenith M. GREAT SERVICE
