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April 2024 by Melissa H.
Worst customer service at a Starbucks I have ever received. When I come to Kauai I always go to local coffee shops to support local. This Morning I only went because we had to evacuate our airbnb at 1:50 a.m in the morning due to torrential rain and flooding. We left our place knee deep in water, sat in our car in the parking lot soaking wet and at about 5:30 a.m noticed that Starbucks was actually open. I thought great coffee and a bathroom.We walked in and noticed a sandwich board sign "bathroom closed" when inquired and explained our situation the gal said their bathroom was broke. As I started to say sorry we have been in our car all night basically, she was quite rude and not helpful whatsoever. I felt as if the 3 gals working treated us like houseless people. I don't expect to be catered to but a little helpfulness and kindness goes a long ways.The only reason the 1 gal acknowledged us was because I was trying to find a bathroom that was available the other 2 barely made eye contact and said nothing at all. A situation like this when roads were closed, flooding was happening in many parts of the island, trees down and we had to flee in the middle of the night to higher ground a little customer service and kindness goes along ways.This Starbucks was a disappointment to say the least. All the more reason I will continue to support local coffee shops the remainder of my vacation and in the future.
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April 2024 by Shawn O'Neill
Same old Starbucks. You know what you are getting before you arrive. Super fast service here.
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February 2024 by Carazona
Coffee was obviously great but the staff was miserable. No acknowledgement that we were there other than taking our order with zero eye contact and no words spoken. Truly odd. Felt like a burden being there. Maybe it was an off day. ??
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January 2024 by Samira Siale
I went to Starbucks at Kukui Grove Shopping center three days in a row. On Fri 1/26 & Sat 1/27 both days I noticed there were mobile ordered ready for pickup however the app online had a message that online order for this location wasn’t available.On the 3rd day, Sunday 1/28 I decide to ask who I think is the store manager, a gal wearing glasses with orange hair “I notice there’s mobile orders being placed however my app is showing there’s no mobile orders available for this location. Her response “Mobile order is available” and walks away.I live here and have been attending a conference at Royal Sonesta for the past 3 day conference at Royal Sonesta, I have 2 babies under 2 yrs of age. My life depends on online orders and being able to grab my coffee/breakfast on the go. I’ve never dealt with anyone in customer service so rude and dismissive. One of her staff was kind enough to take the time and explain that I may need to update my app in order to place an order online. Needless to say I’ll never go to that location EVER again. The Kapaa location has the most amazing staff.
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January 2024 by Unza Jimenez (Rina)
So, I’ve been to this ordinary Starbucks. Nice drinks, fast service, and the Atmosphere needs a bit to it. Maybe add some more decors so that it can look more interesting to the Atmosphere?
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January 2024 by am z
Stacy A+
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December 2023 by John P.
The worst Starbucks I've ever seen! Try to order online and they can't make anything- no syrups, no toppings, no special drinks. Nothing. Corporate needs to check in with the owners because this place is trash.
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December 2023 by Ana Cecilia Torres Speranza
Worst customer service I’ve ever seen in a Starbucks!
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November 2023 by Ramona Munoz
Just one of my favorite places to get coffee and a healthy
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October 2023 by Chance
Oct 3 3pmThe lady's at this star bucks are not friendly at all. Only one gal was working making drinks she was very busy, 2 others just standing, when I asked the one just standing drawing a black circle if I could have some cream and sugar she told me to go ask the girl who was so busy down at the end making drinks.... she was to busy to notice we where in need of something... not friendly and short.....
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October 2023 by Kiks R.
ALWAYS sold out of my drink, and my two other back up drinks. Basically they're manager clearly doesn't order soon enough before their complete out of everything. And they take FOREVER to make a drink. I have my coffee dialed in on ordering 15 min before I arrive thru the app. The app says it'll be done within 12 min. But I get there and have to wait another 5min. And they are NOT busy, maybe 3 people in line. So clearly this "team" needs training. Oh and the Starbucks in Kapaa does NOT have this issue, so it's not an island shipping issue.
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October 2023 by Luke S.
Located in the Mall with easy access parking. Limited menu for a Starbucks but it has all the essentials. Service is good and the ambience is standard for any Starbucks. It gets the job done!
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October 2023 by Chance Andi
Oct 3 3pmThe lady's at this star bucks are not friendly at all. Only one gal was working making drinks she was very busy, 2 others just standing, when I asked the one just standing drawing a black circle if I could have some cream and sugar she told me to go ask the girl who was so busy down at the end making drinks.... she was to busy to notice we where in need of something... not friendly and short.....
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October 2023 by Luke Schueler
Located in the Mall with easy access parking. Limited menu for a Starbucks but it has all the essentials.
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September 2023 by B R.
Customer service: super duper rude no character, no mannerism extremely indifferent that's the kind of service you will get here. Sometimes my drink is made right sometimes it's not! I ask for decaffeinated espresso they give me regular decaf off .. I know the difference in the color and taste. I call the Starbucks corporation let them know my experience.They are very nice and help with that. It's not worth going somewhere you're not welcome. You probably won't find great customer service at many Starbucks on Kauai , people have a chip on their shoulders thinking they can treat customers how they like .. it's very sad!