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August 2023 by Valerie R.
Need to improve on customer service. Today's appt was not rescheduled as requested few days ago. Contacted toll free # a few times but they couldn't reach local office. Ended up having to drive to office to resolve myself.
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June 2023 by Hisham Aboneaaj
2 years after cancelling they still try to charge my card. When I call thrn “they can’t find my account”
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June 2023 by Harlow c
The worst service ever so many great local companies cannot even compare to this national brand no comparison two local companies that offer a true aloha and integrity .Promise service the same day but cannot even deliver service within a week.HIGH pressured into giving my credit card to take a $350 deposit never bothered to show up for the appointment nobody called to apologize or reschedule terrible company horrible service will be submitting a complaint to the Better Business BureauService: Home inspection
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June 2023 by Harlow C.
absolute worst service I've ever received usually go with a local company thought I would try this national brand got high pressured into giving over my credit card for $350 deposit and they never bothered to show up or call or apologize absolute terrible service and 100% aware of what they're doing. discrimination racism. do not fall for these scammers use Expert exterminators friendly honest, no problem billing you Terminex scams you for your credit card and then never shows up
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May 2023 by Shaku Coan
Technicians inspect my house every year for termites. They are always friendly, informative and thorough.Service: Termite inspection
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May 2023 by Sandra Honl
Great service and super helpfulServices: General pest inspection
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April 2023 by Debra Thompson
The sole reason we stay loyal to Terminex is our technician, Kaahu Brun. He is thorough, efficient, friendly, and trust-worthy. Highly recommend!Services: Home inspection
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October 2022 by Jennifer Bernholtz
Incredible technicians on Kauai.Service: General pest inspection
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December 2021 by Diane Landretti
We were pleased w our current inspector because he is: courteous, punctual, professional & knowledgeable about his job. He always makes sure we are apprised w what he did, what he found & when our next inspection will be. We are very pleased to work w Mr. Stem.Service: Termite inspection
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October 2021 by Ken Robinson
Technician John Stem has provided quick responses to my calls regarding droppings and provided on the spot remedial action. Also quickly provides feedback on the services rendered.Service: General pest inspection
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March 2021 by Bhavani Maki
We really wanted this to work as to avoid chemical pollutants in our home. I should have noticed the first red flag when the owner said to take anything I cared about out of my home, with his simultaneous reassurance that nothing would be harmed. Clearly we all care about everything that is in our homes! He is quite young and cavalier. Suffice it to say that the treatment did not work for us. Not only do we still have residual termite issues, but our floor are warped, there are scald marks on my doors from the heat treatment, bottles exploded on our pantry, and there was damage to our electrical appliances.
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March 2020 by Jamey Kaua'i
These guys have become scammers. We've had their service for over five years now but this last 12 months something has changed in management and the way they operate and now they are completely unreliable and even fraudulent. Three separate times over the last few months they said they showed up for service when they didn't and even tried to add a random service charge to our account. They guy who says he comes out parks a few blocks away and sits in his truck. Even though we speak on the phone to confirm that hes coming. In addition the times he does show up he has no regard for our pets and makes a huge mess in the house with poison everywhere. Use caution with these guys as they are known to have gone downhill on kauai
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July 2018 by Charlie Yokomoto
Excellent interaction at the office. Issues all taken care of without any glitches.
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July 2018 by Sarah Clare
We called to schedule an inspection and they said they'd call back next day. Didn't receive a call next day. Called back and a female Terminix employee told us that they dont operate on Kauai despite having a Kauai address. When asked if they were ever going to call us back and let us know that, the female employee said she wasn't sure and that she'd reach out to the manager. Pretty disappointed with the handling of this situation and the time we lost.
