-
June 2023 by Yangsun P.
Georgia has THE WORST attitude ever. Do not stand BEHIND her, unless you like to get scolded by her. She said she has personal issue people behind her,lol.You're at the wrong place since you work at the store.Super super rude.I'm glad I didn't spend any $$$, got the $50.00 cheaper washer ( the exact same brand) at Costco.This store is gonna lose customers, if you don't train people properly.
-
May 2023 by Janice S.
Home Depot does not deliver when they say. They want you to stay home from 6 AM to 8 PM. No delivery no phone call no nothing I just want everybody to know that when they think they're getting their refrigerator after they waited eight weeks for.
-
August 2022 by Kalena Y.
The local store is great, no complaints.BUT: Purchased a fridge with 5 yr protection plan. yesterday came home to find fridge not working. spent 40 minutes on the phone this morning only to be told 1 - 3 days before service.that sucks
-
August 2022 by K R.
This Home Depot has the worst customer service I've ever seen. Both times that my husband and I have went in here we have had a hard time finding anyone to help us and today, we were told by an associate that he was too busy to help us. So..we just left. The service is awful
-
August 2022 by Jennifer W.
Such a sad experience yesterday with Home Depot. The elder man I live with found out his wife had cancer 2 days ago. Yesterday we got a new stove. We were under the impression it would be installed. We understand that it was a miscommunication. But, he called Home Depot asking to speak to a manager, it was on speaker phone. He was upset. There was some male diva first who told him that he was wrong and the woman who sold it never said they would install it. He was so rude and then hung up on him. So this poor man stressed and heart broken called again and the diva handed the phone to some woman and she also hung up on him. In the future I hope Home Depot gets training in customer service. Or at least the 2 mean people on the phone. All he needed was an adult to talk to him kindly. Tell him it was a misunderstanding and say sorry. He's a reasonable guy. He's a human being. Sad.
-
July 2022 by Ronald Z.
Telephone service is horrible. It literally take over an hour to get someone to answer. I try to only buy items in stock to avoid any necessary telephone contact.
-
September 2021 by Michael M.
I really try to give businesses a second and third chance, but I've given The Home Depot maybe 20 chances to improve, being the largest hardware store on the island. But despite feedback, letters to managers, reviews--nothing changes much.I had questions about backsplash tile, but every employee tells me it's not their department. When I ask them to page for someone, they seemed to be too busy and occupied with something else. When the behavior doesn't change after so much feedback, I get second thoughts about spending my money here and funding toxic customer service.
-
August 2021 by Steven H.
I just love this store they have everything from light fixtures you name it! I especially like the portable a/c there' very convenient AMEN!!!
-
July 2021 by Keli'i N.
The girl that helped us order out refrigerator was helpful and nice. When ordering delivery or pick up, we decided to just pick it up because she said they would load it into our truck. 3 weeks later (it came in earlier, it was supposed to be late Aug but came in Jan 3rd) we go back to the store to pick it up and wait at the pickup spot. Then workers come out wit it on a trolley and leave it in front of our truck. The guy then says "you can lay it down but I would suggest loading it standing up" then was about to leave. We looked at each other like "how do you expect us to get it onto the truck?". It's not like we drive around with a forklift on hand. My dad had to ask him to load it onto the truck with the forklift and a pallet. But his reaction was as if we were asking to much. Even the girl that was directing with the flags made it seem like we were asking to much. I cannot believe they were really going to leave us there with no way of loading a 400lbs refrigerator in to a truck, when we were told that they would load it into our truck. The only reason you are getting 2 stars is because the seller was so nice and patient.
-
May 2021 by Suzie Woolway
So I took a chance and called Home Depot to see if they has a moving truck available and low and behold they did! I was told they could hold it up to hours ( I made it back in one). It was a quick process and was in and out in less than 20 20 minutes. It was a very positive experience.
-
April 2021 by Rhoda Duhaylongsod
Need more help
