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July 2023 by Linda D.
I have placed two on-line orders . While my credit card was charged for both, I did not receive my orders! I have tried calling, sending emails and sending snail mail. The company does not respond !! Wondering if they have gone out of business?
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October 2019 by W W.
The syrups are wonderful! We enjoyed them on Maui and now order them online on their store. Even better, they now have a NEW AND SECURE WEB SITE for ordering!
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April 2019 by Bruce M.
I can offer no opinion about this merchant's products, but want to offer a word of warning about ordering from their website, which I attempted to do eight days ago: Despite a warning from my browser that I was interacting with an insecure site and my information could be stolen, I decided to take the risk and order anyway. Within 2 hours I was receiving urgent text messages from my bank about suspicious activity on the card I had used -- and indeed the transactions they flagged were bogus. The Maui Jelly Factory order was not among the suspicious transactions, which all were from a Google video subsidiary. As a result, I had to cancel the card and have the bank issue a new one. While I can't be sure that the fraudulent transactions resulted from my info being stolen from the Maui Jelly Factory site, a friend who's a tech attorney thinks it's likely, and I had never had any other suspicious activity happen on this credit card. So I called Maui Jelly Factory the next day to alert them of the problem. The man I spoke to, who didn't seem terribly concerned about the possible security issue, said he doesn't put credit card transactions through until the order was ready to ship, so if there was a problem with my card he'd let me know. When I checked with my bank and confirmed that the Maui Jelly Factory transaction definitely didn't go through, I contacted them again, this time through the Contact Us page on the website. That was six days ago, and the original transaction was eight days ago, and I've heard nothing, even though they have both my phone number and email address. I plan on visiting Maui later this year and will probably visit their store, based on what I read on here about their products. But I won't dare order online again, and if I make a purchase in person it will be with cash.
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July 2018 by M M.
This is a great shop run by a dedicated husband and wife. It's hard to find (a little office building just past Archie's and across from the Hele station), but their jams are wonderful! We especially enjoyed the lillikoi butter and guava jam. However, the guava jelly, passion fruit jelly, mango jam, pineapple jam, and guava strawberry jam were all yummy. Their lillikoi fudge is awesome, too! Support a great local business, and come buy some sweet jams!
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May 2018 by Dante Damore
Great selection of chocolates and jellies. A nice little place to beat the hustle and bustle of the big shopping plaza's. A great family owned business.
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February 2018 by Colleen Donovan
Ordered chocolates last minute for Valentines Day for my daughter, and they were very accommodating! Order was delivered on time, presented beautifully, and best of all - Delicious! Thank you:)
