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February 2024 by Guido Bauer
Excellent service all around. Our dog needed emergency services. From start to finish we felt welcome, everything was explained to us in detail and our dog is doing great! No crazy overcharges either. Mahalo ?!
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February 2024 by Moon Wishes
Wonderful, Positive experience from start to finish for our dog ? & her humans.
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January 2024 by Amber Hoopai
My dog had been sick for some time and I knew his time was coming. My husband and I had previously discussed we would do his cremation with Makawao Vet. Well my dog passed away at home this morning and we instantly knew where we were going. I work in the Veterinary field for another clinic so I know the standard of care one would expect to receive but I was blown away. When we arrived, Megan greeted us at the door and immediately asked if we needed help to bring him in. My husband carried him in and she took us to a room where she told us we could spend time with him. Something I didn’t expect, but am forever greatful for. We spent time saying our goodbyes and let Megan know when we were ready. She gave me a hug and condolences. We didn’t feel rushed to leave and to us she felt like a genuinely sincere person. So thank you to Megan for making such a hard time a little easier on us. Thank you for your compassion. Again, as a someone in the Vet field and just as a human being, I truly appreciated her empathy. I never write reviews but I made an account special to write this one. That’s the kind of impression kindness and compassion has on a person. Highly recommend Makawao Vet Crematory.
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January 2024 by Jewley Smith
Jan 2nd I had an appointment for rou my dog to have a tooth pulled, Upon the previous appointment, doctor Noah told me that his tooth looked broken and would need to be extracted. I scheduled that with x rays and a cleaning since he was already going to be under. Anywho January 2nd I dropped him off at 8 AM. About twenty minutes later I get a call saying he needs a test for van willerborough's disease To make sure he won't bleed a lot when the tooth is extracted. I passed as he has already had his ears clipped. When I picked him up, the vet tec told me very vaguely "the Tooth pretty much fell out". Yesterday I found his tooth in the house that was supposed to be extracted. That morning it must have fallen out before his appointment. I was not told the tooth had already fallen out and they obviously didnt know as they asked me for the bleeding test (for extraction of tooth) before they put him under. I am shocked they did not inspect his mouth and see the fallen out tooth before putting him under. Furthermore, I am infuriated that they did not call me and tell me what was going on. There are serious risks such as death with putting a dog Under. It's clear to me now that they did not inspect the mouth before putting him under, Saw it afterwards and continued treatment. Then tried to hide it from me. I am furious and I will not be using this clinic again. They offered no compensation or refund so I went ahead with a credit card dispute. This is not the first issue I have had with them,but it will be the last. Beware
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December 2023 by Crystel S-Yannell
Love this vet!! They are so compassionate and work with you. I appreciate how they bring out an itemized receipt before the treatment for you to approve or request changes to. The emergency fee is reasonable and they get you in quickly. I have only had wonderful interactions with the caring staff and doctors here. Thank you!!!
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October 2023 by Christina H.
We are so happy with Makawao Vet Clinic and all the staff! We see Dr. Noa for our pets, but have seen other doctors when she was not in for more urgent needs and everyone has been fantastic. Everyone there treats pets with such compassion, and we never feel rushed (even though we tend to have tons of questions at our visits, we never feel like we are taking up too much time). Even the front desk is amazing, very detailed and helpful. Truly a five star team all around and we feel so grateful to have found them.
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September 2023 by kenneth “Chow Chow” miller
Love the vets they're the best. This place turned out to be a godsend.With our 14 year old lab Axel and our six-year-old lab ally.
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September 2023 by L Herbert
How can a Vet call it urgent care and charge $90.00/ hr. and make you wait an Hour and a half in their parking lot.?
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August 2023 by Kate O'Flaherty
Wonderful vets. Reasonable prices.
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August 2023 by Maile Kekona Tsurusato
Take great care of my dog. Friendly, answer question over the phone. Makes budget considerations respectfully to provide affordable options.
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July 2023 by Joanna Williams
I wouldn't waste your time with this office. I made a 3:45 appointment for my new puppy. We were on time but left waiting on the front room over 30 minutes. During this time waiting my puppy was very distressed and whining and at no point was I informed that they were running behind. In fact no one spoke to me at all after my paperwork was complete, I was just ignored. We could have gone on a walk or something to distract her with all that time, or simply arrived later if they bothered to communicate. While waiting the three staff members were having loud conversations talking very negatively about clients and pets they didn't like. It was not only really unprofessional but also left a bad taste in my mouth. I finally went up to ask if I had the appointment time wrong because it was after 4:15 and they closed at 5. I was told I was correct and on time and the receptionist when into the back to check. I heard a very loud "oh! I forgot!" come from the back. Great. The receptionist comes back out to say they will be ready in a few more minutes and they can still "squeeze her in real quick" before they closed for the day. I explained that I didn't want her first appointment rushed through because we had a couple concerns I wanted to address, that she deserved to have her entire appointment and that I wanted a vet who would treat her as a priority. We walked out without seeing a vet and immediately made an appointment with a different office where the vet didn't leave us hanging.
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July 2023 by janet baldwin
Great to have Christy on Island who likes to work with alpacas.They are busy, (bc they are so good) so make sure to book early.
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July 2023 by Julisa Adams, MA
My dog had a anaphylactic reaction to the B shot they had me give her. She wouldn’t eat the food they sold me. The vet completely failed to follow up and return my phone call at all. He was incredibly dismissive of my desire to take a holistic approach. My holistic vet believed me about her reaction, as it had just happened to her mother. This clinic was incredibly dismissive and left me on my own 100%. They also refused to let me return the unused pre-loaded b shots even though I spent over $1000 there. Zero care for me or my dog. Thank God there is the Kihei vet and Dr. Hellsinger who was happy to work with her diet with me. I’m happy to say Shaka is much better now, after my moment of having her stop breathing after a racing heart after the B shot. It was extremely unprofessional and negligent to abandon a patient before she had another vet.
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June 2023 by Lisa Andrade Mason
Same day emergency visit’s always available. Staff are all kind compassionate & attentive to the needs of your animal. Highly recommend the clinic & boarding along with their amazing groomer.
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May 2023 by Marvin Dawkins
Always friendly and professional. Been thru 2 dog losses with you guys RIP Nui and Hank. Thank you for your kind treatment to my family and our pets. Your team is outstanding.
