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July 2025 by Callie Puu
Outstanding customer service...very friendly and efficient.
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December 2024 by Kita K
Waited 1.5 hours just to open a account. Super long line for the whole time I waited.
Had I known I would have went to a different bank.
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November 2024 by erilinne thornton
Cierra is amazing!!!!!!!!!!🤩 We also have great convos and she’s a great worker!!!
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August 2024 by Luana Lorenzo
Customer Service Rep. needs a class on Customer service... I called the branch and was sent to automated service. After 30 mins, they finally answered. I was inquiring about mobile banking and she kept referring to online services. WHAT? Not sure if she could understand what I was asking? Then she HUNG UP ON ME!!! I called back and had another 20 min. Same person answered. I asked for a manager. She claimed that he was at lunch at 1100am. Gave my name and phone number. Next is an email to Robert Harrison, Chairman. Also including James Moses, Vice Chairman since a Branch Managers name was not given.
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June 2024 by Miguel Buchta
Don't bother making an appt with these guys, they will pretend it doesn't exist when u walk in and show them the text confirmation. Then ignore u as u wait like an idiot. This is the slowest bank I have ever been to and they don't care at all, non sense of urgency.
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June 2024 by Maybell Jimmy
Poor service only 2 teller other worker keep walking n look at da line ?♀️they should get more workers coz long line is crazy n annoying
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May 2024 by Kristina Michelle
This is not my bank thankfully but I have to handle business here for someone. This place and the ladies are ghetto. They don’t care at all when there is a line and drag conversions out and notate accounts with 20 people in line. Managers in the office just talking story instead of helping out. No one acknowledges you or anything.
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August 2023 by x x
I HAVE BEEN WITH FIRST HAWAIIAN BANK FOR 29 YEARS OPENED IN HILO HI. NOW USING THE MILILANI BRANCH THEY THREATENED TO DESTROY THE CONTENTS OF MY (SAFE DEPOST BOX) IF CONTENTS WERE NOT REMOVED BY A CERTAIN DATE. AVERAGE WAIT TIME FOR A PHONE CALL IS 30 MINUTESTHEY SUCK
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August 2023 by Kar Wai L.
Highway robbery with the fees. Lines is so long for any banking needs. Just found out the other day, they charged me $10 for dormant fee in July and so I went today to close my account and I found out they charged another $10 for this month. Now, I have been with them for over two decades. This is too crazy. My account have not even been inactive for two years. Was told that the fee will continue to apply until the account is out of funds or overdrawn. Is that legal and it is like the bank using the fees to completely overtake all of your money. I will not go back with them ever again! Also, the bank app is doing an upgrade and will not even work for 3 days.
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July 2023 by William S.
Every time I come here for in person banking, the line is long. Add to that the fact that when I finally make it through the line the teller will often lack the skills or training to provide the service I need so they'll tell me to wait in another line. The atm machines in front are often out of service. When they are in service, the FHB format has many redundant steps that make a simple cash withdrawal take much longer than it should. Every single time I log in to a FHB atm it says please wait while we update your personal preferences. Then it asks me what language I would like to use. You'd think that would be part of a bank's attempt to understand my personal preferences. This bank doesn't seem to care much about its clients.
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June 2023 by Yuan Woodman
I lived in Mililani for 23 years before I moved out of island. Before I left I went to branch closed my account. I thought everything was done. After months and months I received overdrawn letter from FHB. I called found out the tell did tried close my account was not closed my account lead to overdrawn for months. I didn’t get or call or email just letters. Between moving I didn’t get the letter for months later. I called many times and try to reach someone but finally got hold of service manager- JENNIFER. Thanks to her my account is cleared after 9 months since I moved away. So even is one star but I hope you train the teller do right job at first time. Communicate with customer do better service in the future!All aloha
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June 2023 by Lisa Ian
This bank was way more efficient before their big, fancy move across the parking lot. Now wait times are ridiculous. 8 people infront of me, 10 behind me. 2 tellers at 3:00pm on a Friday for the non business transactions. 1 of the 2 tellers keeps disappearing into a room to the right, the other has her back to everyone. We were in line for nearly 30 minutes for a simple deposit. Got out at 3:42.
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June 2023 by Tiari Hernandez
Only 2 people working the front and a line out the door on a Friday! Manager is just walking around instead of hoping on a computer and helping customers!
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May 2023 by derrick p.
If you like to spend your whole day waiting in line at a bank, this bank is for you. They also close at four which I think is highly inconvenient
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May 2023 by Lisa Lorenzo
This bank was way more efficient before their big, fancy move across the parking lot. Now wait times are ridiculous. 8 people infront of me, 10 behind me. 2 tellers at 3:00pm on a Friday for the non business transactions. 1 of the 2 tellers keeps disappearing into a room to the right, the other has her back to everyone. We were in line for nearly 30 minutes for a simple deposit. Got out at 3:42.
