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February 2024 by Alvin Roque
Outstanding service. Staff are very professional and knowledgeable
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February 2024 by corrina anderson
I took my truck in a month ago for the free 29 point inspection and had to get the alignment done. Well, here I am a month later because my truck was pulling to the right. Took it back yesterday morning for the free 29 point inspection and told them that there's a metal to metal like clanking noise coming from the driver's side front end when going down bumpy roads and taking slight left turns. About 45 minutes later they called and said my truck was done and I asked what was the problem, I was told they didn't hear or find anything. I went back to pick it up and told the guy the noise is there, so he offered to have the technician take a drive with me so I agreed. About 5 minutes into driving the noise started and he heard it so went back to the shop. 15-20 minutes later was told that the sway bar links was not tightened enough so he tightened them and no noise. I ended up having to pay for another alignment at the end of it. Then left to go home, the same exact noise came back. So in short, I wasted time and money because the problem is still there, not happy at all.
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February 2024 by Gone16
Just came here this morning all I need Tire pressure Extra effort of service for FREE Thank you ? im relieved ? I’m a new drive idk anything about car I’m worried all night because of the exclamation ⚠️ warning in my car dash. THANK YOU FOR ALL YOUR HELP
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January 2024 by Jelicia Bell
Great friendly service.
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November 2023 by Darwin Weikel
I made an appointment at 9:00am to get two tires changed. Brought my vehicle in at 8:50am. Checked in and went to get breakfast and came back. It is now 10:00am and they have not even started on my vehicle. Why make an appointment?
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October 2023 by Jake Skiles
I usually get my safety inspection done at Oil Changers, but against my better judgment, I decided to give Goodyear a shot. I took my car to this particular location. We have out of state tags, and have never had any issues in the past, but this location “failed” us for it. Even though our out of state registration is up to date. They said I needed to take it to the DMV and get the out of state permit. I explained that I already had the permit, and have had it for three years. They said they needed a physical copy apart from the blue sticker showing our registration is up to date. So I drive to the DMV and they don’t understand what Goodyear Mililani is asking for. They stated as long as we have the blue sticker, it should be evidence enough that our out of state registration is up to date. So I called Goodyear Mililani and explained to them what the DMV said. They said they still needed a physical copy. So I just took it to Oil Changers and they passed us with no problem. Long story short, don’t waste your time at this location. They are incompetent and just make stuff up. I will never use Goodyear again for anything.
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October 2023 by Ann Smith
Ok Paul is the Best I’m coming here for now on for my service needs .
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May 2023 by Jules G.
Fake 5 star reviews!!Attempted to do an inspection after being told its first come, first go basis and that there may be an hr and a half wait.Suddenly, my tint is illegal on 1 window, and then the next rep says all when I know for a fact it isn't. The representative decided he would only talk to my husband as if my name isn't on all the documents, it is MY car & despite me talking DIRECTLY to him and pointing that out. More than once.Never again, as he said, I'll go back to where I went previously. Rude staff.
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May 2023 by Abe Zepol
Poor customer service and probably one of the worst ones so far! Overcharging me for parts and labor as I'm the one who dropped off the tire. Next, while paying for it, one of the cashiers is rude by talking to me and he's not even the one that I'm asking a question about a warranty! Not recommended!
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March 2023 by zachary jensen
I have a flat tire. They’re really fast and efficient. I get everything fix in 30-40min. Thank you !
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March 2023 by gail brown
Slow! Made apt online still took over 2 1/2 hours for simple oil change. Had to request advertised discount after I was billed. I will not use them again!
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February 2023 by Aileen Araujo
Manager, Brandie, very efficient in communicating with me about work that was done on my truck. Gave me a good “heads up” on a transmission shop that I could contact for work on my truck. Very polite and businesslike.Alignment specialist, Clyde, always works on our vehicles and does very good work. Very informative and efficient on tire and brake issues.These are 2 very great employees to have on your team. They add a lot to your company. We will be back!!!
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February 2023 by Shannon B
Very friendly, honest and knowledgeable staff. Also had several things done and they were able to get me in and out in 1.5 hours, thank you Izayah and Brandy for taking care of me today!
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January 2023 by Jeanee Frasco-De La Cruz
Ever time I book an appointment, I put for a tire rotation. The last time I went in they said I had to tell them in person to rotate my tires. So for the past year and the half I thought they were rotating my tires every time I bought my car in for an oil change because I requested it when I booked the appointment. So when I did request it in person the last time I went for an oil change, the guy told me they didn't rotate it and I would have to wait another couple hours for them to do it. I already waited 4-5 hours for my oil change and I wasn't gonna wait a couple more.
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January 2023 by Jeffrey Nye
First time phone call to this location. Service technician/employee was rude on the phone and refused to even allow me to make an appointment to have my brakes checked, claiming that who ever replaced my vehicles brakes before should be the place I return and Goodyear was not willing to even examine. POOR CUSTOMER SERVICE!
