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November 2024 by Derica Renise
Quick fast service. Great convenient location. Very helpful reps
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October 2024 by Pattanarat Butyakunanun
Me and my husband spent good money on this store but Mrs. Jacky, the customer service staff are so rude to us and also not helping and not answering the questions. She gaslighting us say that we need to call to resolve the issue rather than trying to help us. I personally want to give minus zero on this store performance. We will move to AT&T instead. Yes your staff just make you lose a royal customer.
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October 2024 by Maria Martinez
Went this past week and had a poor experience at this store, not to mention how slow their service is. If I could give a 0 star, it would genuinely be that.
Let me tell you what I observed during my loooooong wait. Store associate, Jacky, was very rude to an older Asian lady. Her coworker was helping out the lady with her concern and Jacky stated “ I explained everything to you yesterday, and you didn’t understand!” with an attitude, while working with her own customer. Shortly after an older gentleman was called and he asked how come there was such a long wait and Jacky was like “BECAUSE WERE SHORT STAFFED!” Once again with a bad attitude. She upset the customer and he moved on to the next associate. She started talking about what happened after both previous customers left to her coworker, but her coworker wasn’t paying her no mind since she was busy with her a customer. She was not talking quietly and I’m sure the every single customer in the room heard.
On my way out the door, I saw the Asian lady sitting at a table outside and she was visibly upset. I stop to speak with her and apologized that she was treated that way. She explained to me that she was there yesterday and Jacky didn’t explain a lot is stuff to her like how her the current associate did. That she was just there trying to figure out the services that her mom had since she recently passed away.
Very unprofessional.
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October 2024 by Austin Wallace
Checked in and waited for an hour just to be told they ran out of the device I was exchanging. I was informed that the router was held for me. The worker said they cannot hold devices then proceeds to say that she'll hold a device for tomorrow. 1000% call beforehand they are not trustworthy at all.
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October 2024 by Matthew Fetterman
Unacceptable rude customer support at the Mililani location. I am shocked these type of experience is accepted by Spectrum. I’ll be switching to Hawaiian Tel. Thanks
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September 2024 by Seth Becker
Took 4 hours! Absolutely no common sense. Huge waiting list. Unreal. Do not come here
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September 2024 by Shianne Louisville Johnson
Unfortunately, after spending 30 minutes and talking in circles, the representative was unable to explain what i pay my bill on time but I’m getting charged $10 for deferred payment
..The purpose of my visit was to discuss my bill and get an understanding of why it doubled…
if someone could answer what is a deferred payment that will result in a $10 charge that would be extremely helpful….
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August 2024 by Rowena Roma
The slowest customer service everrrrrrr
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August 2024 by Gerald Squirlock
Walked in to do a simple turn in of equipment as I am moving. Soon as I walked in a crowd of 10 waiting to be seen customers all looked at me in disdain. It became quickly apparent as I looked at the waiting que list posted on the monitor with 11 names in que that everyone there had been waiting for a substantial amount of time. It was worst then walking into a viewing room at a funeral home where everyone's favorite person had passed away. I noticed several other reviews about how the customer service here is demonstratively slow. It's quite a shame that still higher management has yet to take any action to fix a trivial problem that would greatly increase customer service reputation and in turn result in more sales. If this is at all a reflection of Spectrum as a company at the ground level it is safe to assume the corporate side is garbage and the company has probably reached its peak and will soon be losing money, and eventually be bought by and merged into another up and coming corporation. Maybe Starlink? Good luck with this atrocious situation.
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August 2024 by BRYAN CANNON
13 customers on waiting list
One worker helping customers
Three talking story!!
Unfaking real
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June 2024 by Reginald mckarcher
I have never experienced such absolutely worthless and lazy employees as I witnessed at the Mililani store!! The employees stand around and talk with each other and completely ignore all of the customers waiting for ever to be waited on! Because of this I will be canceling my spectrum account! This was absolutely completely unacceptable to say the least!!! I can’t believe they are actually getting paid for this worthless service I have ever witnessed anywhere else!! Spectrum, you should be ashamed and embarrassed by this kind of neglect from your so called employees! They aren nothing but a joke!
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June 2024 by Pascua Pascua
My god so slow.
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May 2024 by Sammie Lance
After reading the reviews, I've changed my mind, staying with my current provider. 5 stars thanks to all those honest reviews. ✨️
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March 2024 by TRAVIS ANDREW DAGDAG
Fast service and quick download setup your self kit.. Mililani spectrum was a pleasant and mindful transition
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March 2024 by G Ramos
Horrible, glacial speed of service. I see so many reviews complaining of the same thing from months ago, with the same generic response/reply from the "store owner".Waited 1 hr just to return our modem.Granted, I know they got other customers, but to keep any customer waiting 1 hr is crazy.If you're there already waiting.... I'm sorry for you.If you're thinking of coming here, please do yourself a favor and go elsewhere.
