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February 2024 by Vicki C.
Negative stars. I wanted something that was locked up in cosmetics aisle, I asked 4 different people and each time they acted bothered. The last idiot I asked for help said "oh no one is there?" And I snapped "obviously because I'm flagging down you!" She made me wait another 20 minutes before I gave up and left. Never got my stuff!
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January 2024 by A U.
I purchased a hoverboard for my daughter the night before. I opened it the next morning and the wheels cracked. The employee didnt put the correct serial number so when I tried to return they didnt accept. AP came out all puffing chested telling me he wont approve it. First telling me to bring the real Hoverboard from home. I told him I told him I dont have one and its not my fault the employee didnt input the correct serial number. Giving me crap as if I was trying to exchange a different hoverboard. Acting like hes all superior when I know he was a security guard his entire life. Racist piece of sheit. Finally another manager came and looked at the receipt and said the employee put the upc number cause he couldnt get the serial number. Got my refund and no apology. What a racist ahole!!
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January 2024 by Nikolas L.
Now I've seen it all. Bought a lamp from Walmart and forgot it in the store. Go back the next day to get it and they said they couldn't find it anywhere. Got robbed by Walmart. After being accused of stealing from Walmart. Smh lol wow
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December 2023 by Armoni G.
First and last time I use their Pickup option. I only order one item, when I got here they didn't have the item!!
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September 2023 by Samurai G.
The worst shopping carts in the state. Almost every time I shop here, I get a defective cart. Mostly, wheels are stuck, don't turn directly, squeak. Next are the employees, they try hard not to make eye contact so customer don't ask questions. Very unpleasant experiences.
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September 2023 by Stacy H.
If I could give no stars I would. This is my home Walmart which I am loyal to until today. I went in to by a gift card which gets rung up and the receipt shows the total along with the gift card though the price of the gift is shown as minuses out on another though mind you I have already paid for it. The cashier is confused and rightfully so she seeks out a manager who turns out to be this young kid who looks like he just grade Mililani high maybe last year and together they figure out the confusing receipt appears that way because the gift card is invalid and can't be activated which is a vendor error. And of course the refund back to my card will be in 7-10 days but in the mean time, I still need a gift card which I need to pay for again which is total bullshitso I ask to speak to a grown up, the store manager and enters stage left useless man number 2 who states you can just call your bank and ask them to push your refund through. I asked him if he realized it was 4pm on a Friday. Needless to say....my loyalties are gone. I went to longs and bought the gift card . Walmart, you don't get my money anymore!
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September 2023 by Destiny C.
I went here to get a couple of things for my guy and I asked for help to see something in the lock case and a girl helped me her name is zoie and she was really helpful and she don't have a key but she made sure there was someone coming and I am thankful for that and her hard work but they have to have more people on the floor helping her and just more people more helpful because I asked the girl earlier another girl and she directly said hi what can I help you with but then when I asked her she said oh Ashley, I'mI'm not on the clock they don't like us being over the clock if you're gonna say that then don't ask what can I help you with
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September 2023 by Mercy M.
I was at Walmart, Mililani today waiting at the photo department for a good 10mins or so. I was waiting for any Associates to acknowledge me at least to ask me if I needed any help or something but, I was ignored no acknowledgment from several of them who walk pass by me. When the Photo Associate finally approached me, I was directed to somewhere else. I've waisted my time waiting around for nothing. If one of the Associates went out of their way to ask me if I needed any help, I wouldn't have waisted my time waiting around for nothing. Bad Customer Service! Management should encourage Walmart Associates to practice good Customer Service!
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August 2023 by Birdie H.
Dangerous! Very dangerous. Lol you go in to get one thing and you come out with 1 million things. That was our experience tonight. Ha ha ha overall it was much better than I expected
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May 2023 by Diana O.
Thank you Walmart for your fair prices, wonderful employees, and for all the kindness shown each time i go there........No other store can compare to yours. And your store is always the one i heat to...........
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May 2023 by Madeline M.
a rude walmart employee at this location would not let me purchase VIRGIN margarita mix. there was no reason to not let me (female, minor) purchase the VIRGIN ALCOHOL LESS margarita juice. she explained to me and my friend that we cannot purchase it because it can be mixed with alcohol. i want to celebrate cinco de mayo in a SAFE and FUN way with my friends by making virgin margaritas! and to be accused of trying to buy alcohol illegally is completely unacceptable. there was NO alcohol in the juice and they wouldn't let us purchase the JUICE because it can be "mixed with alcohol." i had to bring my of age aunty (seventy two) to come buy it for us. i will NOT be accused of being a liar by 3 walmart employees on a saturday night. i would like to add that after i came back with my aunty ( seventy two) to purchase the virgin marg mix through self checkout, we were able to purchase without being cared and without any problems. extremely disappointed. will not be returning.
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March 2023 by Lin U.
I wish I could give this Walmart a higher rating because you can find just about any staple you need at a reasonable price. Also, most employees here are helpful and professional except for ONE extremely rude employee who makes the shopping experience at this location an absolutely atrocious one. So I'm self-checking out and one of my items isn't reflecting the price posted on the sales floor. I ask a worker named Sanoe for help. The entire time she "helps" me, she's rolling her eyes, speaking in an annoyed and sarcastic tone, and sighing as if I'm some big nuisance. She was just so unbelievably rude, it was embarrassing. There are so many out-of-state shoppers here, that people like her make not just retail, but Hawaii look bad. Just shameful. Walmart, train your employees better or fire them.
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February 2023 by Fran C.
This particular Walmart in Mililani has a special place in my heart as this location was the very 1st Walmart location that opened in da 808!!! 1994 was the year that the Mililani Walmart opened, and I remembered this clearly because one of my close friends actually lived near by this particular Walmart. Before all the other Walmart stores opened on Oahu, and I'm taking about - (Pearl City, Kapolei, Royal Kunia, Downtown Fort Street Mall, & Keeaumoku). The only Walmart store that we had was the Mililani location, and I would make the drive all the way from town to Mililani just to shop for some DEALAGES! Like most of the Walmart stores we have in da 808, the store carries an array of items from - food, snacks & drinks, clothing, shoes, electronics, automotive items, home repair items, pet supplies, health care & beauty items, garden center, and most of the Walmarts have some kind of food vendor - McD's or L&L Hawaiian BBQ inside of their stores. Parking at the Mililani Walmart is plentiful, as it's located in a major mall. I mainly came to Walmart to buy a toaster oven, as the last toaster oven I bought from Target didn't last me too long. I originally went to the Keeaumoku location, but that location tends to run out of stuff because the store is pretty busy with locals, & tourist. Sure enough when I got the small appliance area of the Keeaumoku Walmart, the only toaster oven they had was a display model on the shelf, and that's how I ended up in the Mililani Walmart. Good 'ol Mililani Walmart had what I needed, as there were several boxes of toaster ovens on the shelf. Picked one up, and headed straight to the self checkout section to pay for my new toaster oven.
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February 2023 by Kenson K.
I've been going to this Walmart for years - since the time they opened in Mililani so many decades ago. It hasn't changed much and I've always managed to find what I need here. These days since I don't live in the islands anymore, it's a good place to get reasonably priced omiyage to bring back. Also a nice and inexpensive selection of aloha and beach wear.
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February 2023 by Claire H.
I did a mobile order today. Received email and text saying my order is ready for pick up. I checked in on my app to let them know I am on my way. I pulled into the pick up stall, put in my stall number and I swear not even 5 minutes later he was at my window with my order! I wish I got his name because he was so nice and polite! Awesome service today!!