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April 2024 by Franky V.
workers are very slow came in at 9:45 lady took my name and said we would be next in line didn't tell us we were going to have to wait 45mins to be seen
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February 2024 by Sheree Sanchez
Respect,great team work, and knowledge of the deals available. Precious AND Ashley were great. MAHALO!!
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February 2024 by solomon jose
I experienced the worst customer service ever at this establishment. All of the sales associates were extremely rude. One of the associates, who happened to be Latino, had difficulty explaining the service, which indicated a lack of understanding. Additionally, his demeanor towards the customers was clearly disrespectful and unprofessional, coming across as arrogant and rude. I strongly advise against visiting this location.
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February 2024 by Corinne Shinn
Representative was very helpful. She took the time to resolve the issue. Assisted with the tech team to run through possible solutions. Excellent service. Kudos to Precious (ATT representative) and Sophia (technical support).
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January 2024 by John Domingo
I was looking to get a new IPhone and was greeting immediately upon entering the store and Precious helped me. She was very professional and very helpful in helping me decide on which iPhone to choose and throughly explained everything to me about the upgrade process and made me feel confident in making the right decision. Please acknowledge Precious for her Awesome Customer service here at AT&T
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January 2024 by Clifford D Duro
The Service is Always On Point! The Associate was Polite, Respectful & Professional.I See No Improvement's are Necessary; Except That The Associate's Currently At This Location Remains There Without Being Removed Or Replaced. They Are An Asset To The Company & The Location.
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January 2024 by Nate A.
The service date for this visit was on January 06, 2024. For future customers, you can save your "precious" time and go to another AT&T retail store. My best friend and I wanted to shop near home after a disappointing visit to Ala Moana's AT&T retail store (already posted a review) after getting our new iPhones from the Apple Store. After browsing TJ Max, it was time to head to AT&T to purchase some phone cases to match our newly acquired iPhones. AT&T retail store service at the Ala Moana location was mediocre, so we didn't bother. We wanted to try another store because AT&T carries a variety of brands other than the Apple Store. It was important to us to see all the options available to us. We needed to protect our phones and needed something for the time being. We are not #team-NOCASE. Who has the money for that? We parked our car and noticed the store appeared dim from the parking lot. Bestie and I were still determining if the store was about to close. We checked online and found they were still open. As soon as we arrived, there were about three associates. The first person was leaving, the second was sitting on the seats near the door, and the third was standing and about to greet us. "Precious" was the name of the person who greeted us. Precious asked us what we were there for. The two of us explained that we were searching for screen protectors and phone cases. She responded immediately to my question: Is that all? She should have shown us where the phone cases were located. I had to ask her where the new iPhone 15 Pro Max phone cases were. She pointed and said from there to there at the back. It would have been a thoughtful gesture to walk with us to the designated area and hold and touch some of the products to sell to us. NO. While my bestie and I looked at phone cases, Precious went to the back to obtain screen protectors. The bestie and I were taking the time to look for matching (twin) cases. In addition, where was the other employee? It appears that the other employee (female) and the first employee (male) were discussing something outside near the front door exit. Precious returned with our screen protectors and an air pod placed in her ear to call her associate (female) to inquire whether she was all right. Because he is autistic, Precious advised him to let him go home and not to remain at the office for long. She was on the phone with her associate while we were with her. As soon as she finished, she was eager to proceed with a transaction, asking for my account number, but my best friend and I still needed to decide what case to pursue. I asked if you would mind waiting a few minutes. We have yet to make a decision. Is that okay with you? After that, she waited until we were ready. As soon as we were ready, we proceeded with the transaction. I also mentioned that I receive a 20% discount with my Signature Program Discount through my employer. I thought she would skip over that and end up charging me the total amount, but it turned out that the discount was included. As a result of our encounter with this associate, we expected a better service. There was no sense of personality at all. My Bestie and I were unengaged with the associate. Based on our first encounter, we have already formed a negative impression of her. Our first impression of the store was that it was uninviting when we stepped inside. The worker seated near the door seemed not to enjoy her work environment. All we know is that this is one of the locations my bestie and I won't return to. This location should undergo proper standards and protocol training. These individuals working this shift were wasting their time. There was a noticeable lack of phone cases on the wall, which suggests they should at least clean the store or keep it stocked. It would have been more effective if they had arranged it so that things appeared to be full. I hope management can introduce corrective action to fix their customer service engagement. Listening to customers' needs is essential without b
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December 2023 by NoheaAlii68
Precious at the Pearl City office is Awesome. She was patient and gave us the time we needed. BIG MAHALO
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December 2023 by Jim B.
Went into this store to upgrade my daughter's phone. And the workers named precious, was not so precious. She had a bad attitude. It seemed like she didn't wanna be there or was pissed off about something. Didn't really interact with us, just all around it seemed like she didn't wanna help or anything. I was being nice cuz I could see that she wasn't having it and to show like if I'm being positive and saying thank you, that her attitude would change. But it didn't. After I was done, another customer came in and she assisted him. I over heard him say he wanted to also upgrade his phone. But because of her attitude he left. Please I know we have horrible days, but in a profession like yours where you have to deal with customers and be positive you gotta block all that other stuff out and just do your job. All the other workers appeared in good spirits, but she precious had a very bad attitude!
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November 2023 by Toddi Nakagawa
It wasn't too busy. They were able to help me with what I needed and were very friendly.
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September 2023 by Amecoa Palencia
AT&T Rep at Pearl City Store was awesome. I forgot her name but she is sooo good.
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July 2023 by Vika Tsoy
Exceptional customer service. Very knowledgeable and super friendly employees. I was helped by Kawaii, and she made sure that all my issues and concerns were resolved. Im so great full ?? I even saved a lil:))) cherry ? on top:)))
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July 2023 by Cheryl D
I walked in and there were only 2 workers helping customers and one in the waiting. I waited about 30-40 mins before two more workers came out and helped the other customer and myself. I was not satisfied to hear that they don't have a great international service plan. $10 a day is ridiculous.The second thing I came in for was a watch. The representative gave me as much info as I found online. The price was ok, but the sell was just not convincing enough. I did more searching, answering my own questions, and maybe I'll go back for that watch.
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March 2023 by glenn sakai
Someone from New Jersey hacked into my ATT account and ordered nearly $300 worth of iphone and accessories. I reported this and the manager said he would report it to the main office and would get back to us within a day or two. Well, 1 1/2 weeks later, no call so I made an appointment after trying to resolve this issue on the phone to the mainland with no results after 3 hours. The third time at the Pearl City ATT I spoke to the only person I had confidence in, Bernard Manzano, whom I firmly believe should be the store manager. He resolved our issue within 5 minutes, when the store manager couldn't and the mainland office couldn't and wasted our time. Bernard, Thanks for helping us. He even held the door open for us when exited. ATT should be proud of such a delightful, caring and efficient employee.Glenn and Jean Sakai
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December 2022 by Robert U.
Don't trust AT&T, they stole $300 from me. I purchased a new phone and was suppose to be given a credit of $300 for the trade in of my old phone. But they never gave it to me, and now I am stuck in a contract with them for 36 months unless I pay them an additional $300.
