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April 2024 by Tanya Migita
Deb at the Longs Kuala Pharmacy was extremely pleasant and helpful with the processing of my medication pick up. With trying to help me lower the cost of my co-pay with a coupon offered by the manufacturer. However, she is still in the process of researching. Whether I can qualify or not, I appreciate the time and effort put in to helping your customer. Great to see such friendly and excellent customer service from the whole team at Longs Kuala in Pearl City! ❤️
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April 2024 by Joo Kim
Staff are unkind .Depending on the team.
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January 2024 by eileen weber
Incredibly kind, helpful and wonderful cashier to help me.
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December 2023 by Ash C.
I like going to this Longs because of the drive-thru pharmacy. Happy they got rid of the carpet in the store. It's not so busy when I shop in the morning which is great. On this trip, I needed to pick up meds and do some shopping. I paid at the pharmacy and made my way to the restroom in the back. Once I walked in, I could smell urine as if its been sitting. My first thought was to check both stalls but they were both filled with clean water. (I used 4 paper toilet covers just for extra protection.) Air freshener was present but that didn't help at all. The wash/dry area is absolutely DISGUSTING!! It looks like mold is growing in that whole section. I shouldn't even need to explain, just look at the picture.
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November 2023 by Mike K.
Terrible service. One cashier lame open. 8:30Pm Dirty store. Called the manager to help, nothing.
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October 2023 by Irene M.
The necessities we rely on Longs Drugs...How it has evolved throughout the decades as every Sunday it was the place to be to stock up on all things local was the ritual it's a love hate situation with since it being now CVS. On this visit it was no different as we were waiting for a particular item to be on sale...magically it was woohoo!! On the flip side they were out...gah!! So here I am hoping they would have it and they did and along with the deals and reward did accumulate a few dollars on my Extrabucks and you know it made a huge difference.Having the app is a must to shop here unless you don't want to save time and money, nothing much to say about the staff since I did find it all on my own as each store displays it differently it was a challenge to find but just delighted it was in stock to be on my way.Thank you!
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October 2023 by Brian S.
I am a regular customer at this Longs only because I work nearby. Poorly staffed. Always a line. Not a busy store but service is slow anyway.Management doesn't seem concerned about making customers wait. I've actually had to return my purchases to the shelves and leave to avoid being late for work.
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October 2023 by Caitlyn I.
I'm not coming here for my medication ever again. last week I picked up one of my medication and the other one they didn't have in stock so I have to come back another day. Unfortunately a week later I came to pick up my other meds and they didn't have it on file. I told the lady I came last week and they told me it was out of stock and come pick up later. She told me to call my dr to get my meds re-prescribed again. Then the lady at the drive thru window was rude and hung up on me mid talking.
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September 2023 by jet9292
The more I went the more I realized that they had more people available during the day and at night it becomes the manager and the cashiers. When they had people on the floor they were more than willing to help me with my needs. In the evening hours, I can normally get the same assistance from the cashier. Store is pretty clean and it's easy to find what I need. The sales are also pretty nice. Only gripe was the bathroom could definitely use some up keep, but thats not even a big issue.
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September 2023 by Jen W.
If you have a choice do not choose this store for prescriptions. They were good for quite awhile but lately in the past year or so it has been awful! They don't listen to customers, they take a lunch all together instead of splitting up shifts and their customer service is terrible. I have been many pharmacies all over the US and since moving to Hawaii over 9 years ago and dealing with this pharmacy for the past 5 years they are by far the worst!!!!
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April 2023 by Jan Kaili
Our weekly shopping at Long's is a ritual for us limited seniors. Our trips adds a little to our exercise routine and being greeted and helped by the staff is appreciated.
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April 2023 by James Leong
I was looking for Claratin and a worker from the pharmacy noticed I needed some help and came out to help me . Very service minded despite the fact she was obviously very busy.
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February 2023 by Skyaloha
My family and I went to this Longs next to Tjmax tonight around 9PM we got some snacks and makeup. The woman cashier employee was rude and grouchy attitude. Worst and poor customer service. We will never come back this store again...
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February 2023 by LeiMark Moreno
I appreciate how staff members are always so friendly and helpful. Store is always clean and love the sales of the week and the coupons they offer. My go to store ☺️
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February 2023 by Sky Aloha
My family and I went to this Longs next to Tjmax tonight around 9PM we got some snacks and makeup. The woman cashier employee was rude and grouchy attitude. Worst and poor customer service. We will never come back this store again...