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December 2023 by Maya F
unprofessional teller, simplethings take forever
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July 2019 by Marie And Ryuichi N.
WHERE'S THE INTERNAL CONTROLS? Bradley J. Hampton, a former financial services officer at Hawaii USA Federal Credit Union, faces up to 30 years in prison when he is sentenced in October. In exchange for his guilty plea to a single count of bank fraud, the government promised to drop five other bank fraud counts and one of aggravated identity theft.
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June 2019 by Ricmar R.
Been coming here for a year, since I got my auto loan through this credit union. I'm here waiting in line to paying my monthly payment but all of a sudden I needed to use the restroom. Asked to used their restroom but they said they don't got one. Like that's some BS lie, I used the restroom couple time accompanied by a employee. Like are you serious what business doesn't have a restroom for their members in case of emergency situations. Didn't want to leave and drive back since it was traffic hour. So I had to stand in line like I was about to get a bladder infection. Really disappointed with this credit union. Would of thought they would care for their members. I'm gonna be canceling my membership here and won't be recommending this credit union to all my family and friends.
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January 2019 by Jennifer G.
I debated writing this review but after waiting a week (if you need to check the records Aaron, I called Thursday 1/17 after emailing customer service twice with no help) for the regional manager to respond, I figure if they don't care, I don't either. The screenshots posted are from an email from the branch manager of the main branch, Aaron Clevenger. The email was in response to a survey I completed after opening an account there. If you have a problem with a customer's experience, take it up with your regional, not the customer. You made a truly forgettable experience into an uncomfortable one.
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January 2019 by Carol W.
Unfortunately, it was a hassle to dispute a credit card charge as we had to deal with the banks' 3rd party vendor who handles their credit card business. We never had a deliquent payment and the amount in dispute was $24.00. I've been a long time customer of Hawaii USA and thought it would be a good idea for my college bound son to obtain his first credit card. A month went by and still not resolved with this 3rd party vendor. In the meantime late fees have been incurring which also affected our credit rating. I decided to ask for personal assistance from Hawaii USA due to our disputed charge. Long story short, Joleen stepped in and took charge. She was sincerely sympathetic to the hassle we encountered and took care of the amount disputed including the late fees incurred. I told her that other charge cards will handle a dispute of this size over the phone in one conversation. We ended up canceling their charge card but will continue to do my banking at Hawaii USA. I wanted to take the time to recognize and thank Joleen for her support and excellent customer service given!! .
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December 2018 by Styx H.
If I could, I would give negative stars. I am an active duty military member and am in the process of PCSing to Japan. They denied overseas shipping of the car I have a loan through them for, and I understood that. However, they also denied my request to ship to California to be placed in military car storage. I am leaving hawaii in less than 3 weeks and am now saddled with a brand new car that I cannot sell, or even put in storage. Absolutely will be telling anyone who asks that I do NOT recommend this bank. Thanks for making my PCS more stressful than it already is.
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November 2018 by Iris I.
Attended a Medicare Basics workshop today at Hawaii USA FCU. Great explanation for me since I need to enroll in a few years. I appreciate the FCU offering this information for members.
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October 2018 by Brooke S.
People at the main branch do not know what they are doing. My husband and I did an auto loan about 2.5 years ago with a girl from this branch, who is no longer there. I should have listened to my instincts from the beginning. The girl quoted us a particular rate throughout the process but upon signing the papers I discovered the actual rate and monthly payment was higher than what she had told us. At this point we decided to just sign the papers because we really liked the car and it was hard to find. Fast forward 2 years and we pay off the loan early and wait for the title to come to us in the mail. The title doesn't come so we call HawaiiUSA and they tell us to wait a few more weeks. Weeks pass by and we start to worry, we go down to the same branch and are told to wait another week or so and someone will call us back, well no one called us back! I then find out that the title was mailed to the original owner and that he is on the title after we paid off the loan. I don't even know how to express my frustration with all of this, from the beginning we should have just walked out. Terrible service from this branch from beginning to the end.
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July 2018 by Tommy H.
Poor customer service.Will not return phone calls. Phone services are nil.Hard to manage account from a distance. Lose documents .Been trying to close accounts for months.Find another institution to do business with. Bank branch employees are great-on line and phone workers are not!!
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March 2018 by Abbie K.
I am very displeased with the customer service. Here's background information of the situation. I was not given the order check form when I signed up for an account here. In the beginning, I was very pleased, but come to find out you have to call or go in-person to get anything done. I filled out the check order form that they direct you to when you search "how do I order checks" on their FAQ page. It's been a month and I have not received them so I sent them an email. The email asked how would I know if they received my form, since I got no confirmation email in return. The email also asked how would I know if any of the fields on the form were incorrect (since some parts of the form were very vague). I didn't receive a response for about a day. After a day, they responded to my email. I was so happy, I was expecting to see the steps I needed to do to figure out if my check order form was received. The email simply gave their customer service center phone number and hours and prompted me to call to resolve my "situation". I work very long hours and I am also a student. I would love to have someone call on my behalf for this simple question, but they are very strict and will not answer the question if it isn't me. It's very disappointing - I try very hard to make everything work in my schedule and I was really hoping for an email back with steps to take. I probably will never get my checks because I have no time to call. This is disappointing. It's a simple question - just let me know if you received my form or not and if you did, great, is anything wrong with the form? Am I missing information? If not, then why hasn't it been processed? If it is, then I can't really submit another form if I don't know the status of that form. Why would I submit the form twice if it was received the first time?
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December 2017 by S. H.
Phone banking service needs improvement. I've been a customer for over 15 years with this institution and have had great service. However, recently, there has been a change. It seems they need additional staff to answer calls as many people are not able to physically go down to a branch. Wait time is long and this has happened twice in two consecutive days. Had to hang up as we do need to get on with our day, right? If they can somehow work out this speed bump, they could deliver great overall service to busy customers. Hopefully they'll see this post, as we only want the best for local businesses to survive!
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November 2017 by Robin D.
I don't have an account here YET but definitely will open one soon. I came here to deposit money into my son's account. I was impressed with how spacious and clean it was. I didn't wait in line long either. The teller that helped me was very welcoming and efficient.
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December 2015 by Jhay B.
This is the worst bank with the worst customer service! Today I wanted to sign up a checking account and this lady name TIFFANY was not friendly at all!!! It seems as if she doesn't want to do business with you! I don't know what her problem was but it seems as if she hates her job. Usually when a customer comes in, it's suppose to be a smiling, engaging and a personal experience. My experience is a boring, strict, resting bitch face Asian lady who doesn't give a f*ck why you are here. So filling out forms she asks questions, i can't even barely hear what she is asking!! She needs to speak up! Then next thing you know she says I can't open due to ASB which I wasn't aware so I guess that's the only plus of info she gave me. After telling me she decides to just say that. No "SORRY" we can't open. It's more like "yeah we can't open it" with her boring monotone voice!! With that being said before I left I asked her name "name is Tiffany" which she didn't even say any ending greeting. As a business student major she needs to work on her customer service the most. How do you expect to do business with a customer if your not building a raport with the customer. The number one and most important is SMILING!! For some reason she looks as if she hates her job and feels like she is forced upon working there! This is what sets her verbal communication!!! If I was ever HR for this company I would never hire her or I would re-evaluate her employment!! Overall i will fix what I need to do but NEVER will i do any services with this bank! You can thank TIFFANY for the experience and I will tell friends family and mostly all others that I know due to me know a lot of people. Tiffany may karma get you. Have a good day TIFFANY!
