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August 2023 by Mary
We had an incredible experience moving from Oahu to the mainland, thanks to the amazing team at M. Dyer Global. My partner and I both agreed that this was the least-stressful move we've ever done. Our process working with M. Dyer was smooth from the beginning - they came over and gave us a quote and were patient and helpful answering all of our questions in person, over the phone, and email. When moving day finally arrived, they had a team of a couple people come in and pack everything up, including fragile glassware and expensive musical instruments! They worked quickly and carefully to pack everything and were done in less than 2 hours!On the mainland, they worked with a company on this side. We were notified when our items had arrived at the port in California and given estimates of when it would arrive (we're on the east coast now). We scheduled our delivery day and the movers that arrived were professional and efficient, despite us being on a third-floor walk-up! All of our belongings made it safe and sound - no broken or missing items.If we were ever so lucky as to move back to Hawaii, I would work with M. Dyer Global again in a heartbeat. I found their rates to be really reasonable also - Rather than us figuring out how to get a container on our own and pay for a bunch of extra space we didn't need, or pack stuff ourselves in some sort of pod, they took care of everything and it was 100% worth it!
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August 2023 by Christopher Reynolds
Zander and Donovan from M. Dyer Global are awesome! They set up a great moving environment with their friendly attitudes, care for our belongings, and eagerness to ensure we were satisfied with the move throughout. They were true professionals and efficient with the moving process. I highly recommend the company and crew for any move and hope to have the same crew when we leave in a few years!
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August 2023 by Alyssa Inocencio
M. Dyer Global was super friendly! Zander, Ryan, Bryan, and Wade were the team that came to pack our stuff for the military move. They were very efficient and made sure countless times that nothing was forgotten before they closed the crates. Even when my toddler came home to the new environment, the guys were very friendly to him and showed off the truck to make him feel comfortable. They worked fast to make sure they pack all our stuff within the day (and we had quite a bit of things).Mahalo for all your hard work.
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August 2023 by Bisirat Sium
We just PCSed to Hawaii and Jayson & Reef delivered our UAB. They were so fast, respectful and unpacked everything with care! I am so grateful for their help! The coordinators at M. Dyer Global were also helpful and responsive in communicating and even changing our delivery time to accommodate our schedule! Thank you all!
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August 2023 by Tina “l” Shepherd
Zander, and his team Isaiah, Wade, and Donavan we're awesome. Put together all our furniture and are very friendly. Fast and quick. Highly recommend.
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July 2023 by Audrey Foster
DO NOT USE THIS SERVICE.During the use of this service, there was poor communication as to when goods were being delivered and too many large broken items that were not reimbursed through the insurance that was paid for.Shipped household goods and vehicle from Hawaii to Mainland.CAR DELIVERY was not door-to-door service as agreed upon and paid for. When the car left Hawaii, the car had less than 1/4 tank of gas as requested, an MDyer worker drove it over an hour to the shipment yard, and was delivered to me with 0 miles of gas. The delivery was days later than agreed upon and when it finally came the CAR DELIVERY CAME AFTER 10PM! No form of identification was confirmed when the vehicle was turned over to me. Luckily I was able to walk a 1/4 mile to where the car was delivered and drive it to my home, but had to siphon gas into it before I could get to a gas station.HOUSE DELIVERY was horrible as three of my large furniture items were severely damaged and only one was usable after significant repair, among several broken smaller items. I also paid for removal of packing goods after delivery and that did not happen. The delivery company they used was awful at communication and called me twice in one day to tell me "your items are being delivered today" then to tell me an hour before the delivery window ended "we just received your items, would you like to schedule pick up for tomorrow."The insurance MDyer uses agreed to reimburse the full amount requested for the household items ($309), which I thought was great. Until the deductible ($100) was taken out and the only option Mdyer allowed me to receive the money was through wire transfer, which costs ($50) to me, not to MDyer. The insurance company advised me that they could have sent a check for no additional fees. The employee from the insurance company who I could talk to in regards to this situation is only available during the hours of 8:30AM-9:30AM PST, which is absolutely ridiculous.I shipped my goods at the end of Jan 2023, received them in Mar 2023, and filed for the insurance claim at the end of Mar 2023. I received the transfer two days ago (June 2023).During this entire period, Mdyer's communication has been horrendous and I have emailed them several times looking for answers. I had to email someone four times over two weeks to receive an email that said "we forwarded this to the insurance" and that was all.I repeat, for everyone's sake: DO NOT USE THIS SERVICE if you are looking for good communication and quality delivery services.I don't expect a response from Mdyer as they have been awful with communication thus far.UPDATE:Mdyer reached out via email and agreed to send a check for $50 for the total of the inconveniences. This was severely lower than expected due to the lack of door-to-door delivery and the removal of packing goods post delivery. That being said, I accepted in hopes to put this all behind us.They never sent the check. So I stand by my review, despite all that's said and done I am, again, at a loss for using this service and will never recommend this to anyone and because this is a company used by the military I will send an email to whomever is necessary for the government contracts to be reevaluated. This company is disappointing, to say the least, and I don't think the military and families need to put up with this.
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June 2023 by Casey P.
See my original review on google. They are horrible and not worth the time of day. Now after over 2 months of dealing with mold (positive test that M Dyer, and Jana Paz tried to keep from happening) caused by this company we still have no solution other than packing it all back up to be put on our lanai. We asked for the moldy items to be removed and they brought them back and left them in our house!!! And they think it's ok!!! Jana Paz couldn't have been more useless and disrespectful in this process all while defending the crew that did this and the company (which was hilarious to hear because of how stupid it sounded).She should probably go back to Five Guys or at least somewhere she doesn't deal with actual people because it's sad how she deals with people and situations let alone ours. The move in situation that we are still dealing with is so egregious that Navy JAG HQ is involved. "Anthony Shipp" replied to this original review, but Anthony Shipp has never said a word to us or tried to help. As a Marine, he should be ashamed. It's pretty sad that a company treats US military families this way and gets away with it, while they laugh about it. When the president of the company and his minions do the things they do they shouldn't just lose their contract they should lose their US military shipping license.I truly feel any company on this island would be better suited to move military families than M Dyer. Call Royal Hawaiian or absolutely anyone else because M Dyer will destroy your house, your possessions and then treat you like garbage for wanting them to do the right thing. If they move us out of Hawaii when that time comes I'll have an attorney retained before they get here because I know how bad they are. All military families who have had a problems with this company should make it known because they shouldn't be in business. It's beyond sad that this goes on and they think it's funny
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April 2023 by Jay H.
As a military veteran and retiree, we have moved over sixteen times in the last 36 years. M Dyer and Sons was the very WORST move that we have ever experienced...this was supposed to be our last move to the U.S. and it was a total nightmare!!! As soon as our cargo left the islands, M Dyer and Sons failed miserably to communicate and deliver our 27 crates of household goods. Over 40% of our items were either destroyed by fire, saturated with water or considered non-usable or broken. Their President (Shipp) and VP (Paz) continually ignored our emails and phone calls to resolve this issue. The Freight Forwarder had no clue on the status of our delivery once it arrived at the port of Long Beach, CA. Recommend that the government and all Service Component Contracting Officers do their due diligence when selecting and awarding Transportation Companies to move our Service Members and DOD Civilians' Household Goods overseas or to the continental US. This was the most stressful and disappointing experience ever for any military, DOD or civilian to have to go through. We wanted to support a local company, but customers need to be prudent when selecting a company to move your precious and sentimental valuables and items to its final destination outside of Hawaii. In hindsight, we should have chosen the national brand Moving and Transportation Companies that we have used in our previous 15 relocations. We are saddened by the POOR Customer Service from M Dyer and Sons, starting from the senior leadership to the Freight Forwarder and our Representative. Jay T (Colonel Retired)
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January 2023 by Leo Kelley
Zander and his crew, Jerome, Wade, Aaron, Ryan & Zack were awesome! They had fantastic attitudes and delivered our household goods in one (1) day, ensuring we were satisfied with the process throughout the entire day. Highly recommend M. Dyer Global for any move. They are professional, fast, efficient, and care about customer needs!!
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January 2023 by Blind_ Arts
Had a great moving experience, with Zander, Jayson, and Wade. They were very professional, fast, and friendly and I would definitely recommend their services to anyone relocating to or from the area.
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December 2022 by Familia P
M Dyer and Sons was the contractor who moved our household goods, which was shipped from Hawaii to Naples Italy. This is our family's sixth military move, and it has been the BEST experience with a moving company to date. From the estimator, to the packers, the professionalism, courtesy and customer service was top notch. Each person we worked with was personally invested in the quality of work - and with reason; as one employee told me, they all have a small ownership in the company. I appreciated that there were only two packers assigned to our entire house (no large groups of folks coming or going), and despite being only two of them, they finished our entire house (7 crates) in one day. Diligent, respectful, patient, and easy to work with.I write this review now because we just received our delivery, and everything arrived and was so well packed, no major issues. I wish every moving company was as good and easy to work with as this one. Kuddos and Mahalo M Dyer and Sons for an impressive team and excellent quality of service.
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November 2022 by Rudolph T.
Tried to get an estimate for a week. A former worker of M Dyer told me to contact Steve, who he highly recommended. Left voice messages and had an office gal take a message as well, nothing. Have since found another company that contacted us promptly with an acceptable quote that we have accepted. I'm sure the movers and packers of M Dyer are great professionals, as for Steve? Not so much
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November 2022 by Susan Hashimoto
We had the best team ever. Zander, Wade and Zack!!!!!! Began on time, introduced themselves and explained the process. Very courteous and respectful of us and our goods. From beginning to the end, everything well done. I recommend if you are doing a big move, call Steve and have him set you up with this team. They’re awesome????????
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November 2022 by WILL I AM
Zander, Ryan, and Wade were very professional and provided great quality! They were efficient with time and showing up at the time they slotted our delivery for. We appreciate the service they provided to us. You can tell they have great experience in doing this.
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November 2022 by Hector Gonzalez
Awesome moving crew, showed up on time and got everything knocked super fast. Zander, Wade, Arturo and Jake killed it. Easiest move I’ve had and would definitely do it again.
