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April 2024 by Elizabeth Baldwin
They were clear and informative about the process chosen to paint our car and good at updating us with new info received and let us know what options there were for us to decide on. The job looks great and completed within the time frame quoted. Our 2013 Rogue looks so refreshed and shiny.
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March 2024 by eric estrella
I was really hoping I didn't have to write a bad review but was left no choice as they are no longer answering the phones or emails. I brought my minivan in for a paint job in December. When I received my car back the paint job left something to be desired. Numerous smudges in the paint that were obvious even as I picked up the car in the rain. I showed the person all the problems and she advised me that I would have to come back in 30 days when the paint cures to have the spots fixed. It was very frustrating as we had already left the car there for over a week and now I have to come back in a month and lose the car for a few more days so that they can fix the errors. When I get my van back after the 2nd time bringing it to them in February, I noticed my car antenna was missing. Mark at Maaco looks at old pictures and verifies that it was there when I dropped off the car. I was told that they can't find the antenna and that they will order me a new one. I have followed up with them multiple times and I get excuses from we need to check with Alan if we can order a new one, to Kaylie is no longer with us and was supposed to order it. Now the newest excuse is that they mailed it last Wednesday? It's now the following Thursday and I haven't gotten it. I finally get through after several attempts and getting sent to voicemail, I was told it was sent back to them because of an error in the address. I decided to then drive over and pick up the antenna. When I try to install it, it doesn't fit. I was told by Mark that he would order another one and make sure it fits. After a couple days I decided to call to follow up to make sure it was ordered. I am then told by Mark, that his boss Alan told him that I can order it and then will reimburse me. Why I have to order it is ridiculous and two why didn't he call me to let me know? Obviously they are hoping that I will just go away. I ordered it and sent the receipt to Mark and of course I am getting no response back and have not received a check as they said they would do.I was trying to be understanding, but this is ridiculous. 4 months of disappointment from the group at Maaco by not doing the right thing. I have been very patient and given you more than enough time to fix your errors. If this review helps stop at least one person from using your company, than it was worth my time leaving this review.
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March 2024 by Tracy Hargis
2nd time for body repairs. Done in a timely manner and the staff is always polite.
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March 2024 by Eddie K
Macco is such an amazing place. The workers are sooo friendly and they helped me out a lot. This was the first time ever that I got into an accident and needed to fix my car. They did an amazing job for an amazing price and was just sooo easy to work with. They’re the best ??
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March 2024 by edward kema jr
Super nice and helpful. Alan really took care of my daughters camaro they went above and beyond what I expected. I highly recommend them to all.
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March 2024 by Believe In Faith
Love these guys! If you need body work/paint please give them a try. I will definitely be going back if/when needed. Regards,
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March 2024 by D AllDay (D)
This was my third vehicle I brought for MAACO to repaint. To do the job right, it would require them to get down to the bare metal. When i saw the new finish on my truck i was very happy. But what really resonated with me was how proud they were to show me what they did. When you do your best work, you are proud to show it off. There was another finished truck parked next to mine. And it was beautiful as well. You can tell this was their standard quality. Mahalo MAACO For doing quality work for a great price!
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March 2024 by Zach Purcell
In a day and age where customer service seems to have died, MAACO Auto Body goes above and beyond to make the customer experience positive. After being put in an awkward position with an accident that was another driver’s fault, Mark & Ryan helped me to pick up the pieces and got me everything I needed to square things away with the other party. They took extra time to help me despite a pretty unorthodox scenario. Thank you so much, gentlemen!
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March 2024 by Jason Butler
Very helpful.
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February 2024 by Mike Andersen
At first Maaco seemed to be the best option. Came in with the best bid. But then when the work started they called and said it was going to cost an extra thousand dollars due to unforseen issues. No. The issues were not unforseen. Any lay person could see that there was no hidden problem. I complained and she accepted that it was her mistake in the estimate process. Yet they still demanded more. They agreed to accept $675 - still a nasty surprise for something that was not "unforseen". The door closes with a clank too. Not happy.
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January 2024 by Anthony F
Great personal serviceSolid work
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January 2024 by Anela Tours
I was very pleased that Alan, the MAACO manager I had my van serviced at in Honolulu was hands-on, involved in fixing and painting my vehicle to make sure it would be done professionally, resulting in a high-quality esthetically pleasing outcome...as I transport passengers it is essential to get the rust repairs plus the painting right...it has to look attractive, clean and elegant... Alan made it happen...thanks for a job well done Alan...From Ka'ili...
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December 2023 by Shadylady
Its true.. you pay for good services. Iwanted to get it done sooner than later so didnt spend the time to shop around. If you are going to keep your vehicle have it painted the same original color so you can buy touch up paint from the dealer.
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November 2023 by Joseph ramson
Allen and his team did an amazing job on my 1968 Shelby! The attention to detail and customer service was outstanding. The paint job was performed and fine tuned till it was show quality. The price did not match the great results I recived, will definitely return!
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November 2023 by Sam Villegas
I went in with a rusted top and clear coat damage on my truck, the G.M. Allen Wallace offered me a great packaged deal that I couldn’t turn down. Paint job came out exactly how we talked about, excellent!! Everyone is impressed with the paint job from MACCO!Thank you Allen and your crew for an excellent job!!Service: Painting
