-
March 2024 by James Russell
This place was fantastic. May Summer was able to get us in for a couples massage with little notice. She greeted us outside to point out parking. The price was amazing as well.
-
May 2023 by bernardo benigno
Always s pleasure coming here for my monthly massage. Front desk staff are always pleasant, and the massage therapists are always great. Highly recommended.
-
December 2022 by William Curington
Been a member for a decade. It was $49 when I first joined. Prices almost doubled but still worth it
-
November 2022 by Carla I.
I wanted a massage appointment here at Massage Envy and asked if the massage therapist that I was assigned to is covid vaccinated. I was told that that information could not be shared with me. Their staff's privacy is more important than customers' safety? Other massage therapy businesses have no problem being up front about who is or isn't vaccinated and gives the customer a choice in whom they wish to work with. They lost a potentially long term client. Prior to covid, I got weekly massages. Not going here.
-
October 2022 by Kama J.
I like that we get to check-in through texting and the ability to wait in our car or in the waiting room. I had such a relaxing and inviting facial experience with Trisha. From the friendly front desk staff Jaydeen and another staff member. They made me feel comfortable by checking me in right away and made small chit chat until Trisha was ready for me. Trisha was informed it was my first time for a facial service and she was very respectful, made me feel relaxed and comfortable, and very informative on what products she was using and it's purpose. My check-out experience was an ease and I was provided with products that will help with my skin journey.
-
August 2022 by Ruby S.
Haven't had my 60 mins facial in two and a half years since pandemic. I'm elated this day finally arrived. For first timers, text informed me to arrive 30 mins before appointment time to customize session. Text is sent a day before for appointment confirmation or rescheduling. Reply CONFIRMED to confirm session. On arrival of appointment day, reply ARRIVED, another text is sent with instructions, then check in with front desk staff. Jasmine consulted with me for about 20 mins regarding medical history, allergies and medications to help esthetician customize a facial that will work best for combination, t-zone, rosacea, and sensitive skin. Esthetician, Cathleen did excellent work doing skin patch tests for two products on my wrist (luckily my skin didn't break out), prepping, moisturizing, and extracting clogged pores from my forehead, nose and chin. Skin care regimen recommendations from esthetician: Use SPF 30 moisturizer daily on my face and neck. Thank goodness I have Cerave SPF 30 tinted sheer face moisturizer for sensitive skin which works well alone or under pressed powder foundation and Cerave SPF 50 body white moisturizer for sensitive skin. Use OBAGI360 Exfoliating Cleanser 3x a week to remove dead skin cells and clear clogged pores. Return in four weeks for 90 mins facial. Ultimate goal is to reduce medium size pores to small. Well worth time and money to ensure best possible services. My skin felt so clean, refreshed and rejuvenated. First time in a long time my skin doesn't appear pink or red. I'll take facials over massages any time.
-
July 2022 by Natalie A. Williams
Book two appointments in advance and was very pleased with the outcome - I plan on keeping my membership after this experience... Very pleased!
-
July 2022 by Annie N.
Very popular business. I love that they have multiple locations. They are always booked, and their popular masseuse always have a full schedule. Unfortunately, I ended my membership, cause I was always unlucky to make an appointment with my selective masseuse even a month in advance. But they are booked for a reason. They're that great! I did enjoy this place while it lasted. The front desk staff are amazing! They're always so polite and very professional.
-
July 2022 by Yolande Fong
My daughter had a deep massage after arriving on island the evening before. Helped to unkink the tightness from the 6 hour flight! I had a very relaxing facial. We both fell asleep during our treatments!
-
June 2022 by Katie N.
Their customer service is phenomenon, always so helpful to help you book an appointment. With my schedule is bit tough sometimes and they do do their best...especially Claudia and the rest of their team members
-
May 2022 by Kathy Ranalli
If I could give 10 Stars i would. Wow Retired Army Jack was exactly what I requested and received deep tissue pressure. This is Air Force Retired Kathy THANKING YOU from the top of my head to my bottom of my toes. Very professional and flows with movements so unique to him. Good luck here!
-
May 2022 by Bernie S.
Very nice 50 minute massage with Mami. After reviewing the areas I wanted work on, she used a combination of relaxing massage and targeted pressure. It's nice that the table is electric, so she could adjust the height depending on how much leverage she needed on certain areas. Front desk staff were all very nice and friendly as well. Facility was clean and everyone is required to mask. Would be nice to see individual air filtration units in the treatment rooms.
-
April 2022 by Julia Cruz
If I could leave a negative star review for this establishment, I would. Be wary of their SCAM “membership” offers. For the past 8 months, I’ve been randomly charged for services I haven’t received since AT LEAST June 2021 (sometimes in the amount of $60, sometimes in the amount of $120). I allowed these charges to be made since I had a contract with them previously to be a member and sucked it up. I have long since moved away from Hawaii and live nowhere near a Massage Envy location. Even when I did live near them, it became impossible to book appointments at any location due to them always being fully booked for months in advance in Hawaii which limited my usage of my membership. As far as quality of massage when I did receive them, I will only mention that the massage services were random in quality, some good, some okay, some bad. There is definitely other massage locations in Hawaii that are worlds better than this establishment.In January 2022, I received an email letting me know my account would be suspended due to inactivity. I accepted and welcomed that suspension and stupidly assumed my membership would finally be cancelled. As of March 2022, they are still attempting to charge me fraudulently for a service I no longer receive and a contract I am no longer under. They have not sent me notice of why or when they are charging me during all this time so this is completely out of the blue. I am attaching screenshots as well as payments they have taken out of my account just in the past 2 months (totaling over $200). They have not responded to my emails or calls at this time.
-
March 2022 by Vanessa D.
I am so happy I finally decided to do my Chemical Peel! After menopause I got this ugly discoloration on my face. I tried everything over-the-counter, even home remedies, but nothing worked. I didn't know anything about Chemical Peels until I went to ME. Claudia greeted me and asked some questions about my skin type and so forth and explained to me what the facial would entail. I initially made the appt for a peel, but then changed it to a facial because I was a little nervous about it. I never researched it and the word "Chemical" really scared me! But, when I met my esthetician Cathleen she was amazing from beginning to end! She thoroughly explained what a CP entailed and walked me through the entire process so I knew exactly what she was doing. The peel instantly tightened and brightened my skin, but the real test was waking up the next morning and seeing my facial skin! I was blown away with just one treatment I already look younger and how it minimize the discoloration. I can't wait for my next visit! Also, they sanitize the bathroom after every client that uses it!!! Thank you Claudia for the warm welcome and awesome customer service, and to Cathleen for being so informative and amazing at what you do!! I'm excited to see you all at my next session! ***fyi ME: It' me Vinny ***
-
February 2022 by Michael C.
Of all the massage envys on island that I've tried, I think this one is my favorite. I've had 3 therapists, all pretty amazing. I believe they were Rachel, Reden, and Janelle. All had amazing firm pressure and super knowledgeable about healing techniques. That's said, the place is nice, always clean and pretty central. Only bad part is they are also in the most traffic ridden part of the island around 5pm when I can usually get my massages :( buuuuut, they are always understanding especially if you give them a heads up that you're running late. Standard practice of messaging and covid checks, and masks must be kept on, but it's pretty standard now ya? Anyways, the front desk is ever helpful and friendly, and can answer all your questions regarding sessions, add ins, membership and more. Give it a shot ^^
