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March 2024 by Lisa P.
I always have great service at this location. Love hanging out with Charlie. They have a nice coffee stand and a nice TV and they just remodeled their office and I just bring work to do while I wait. They always explain everything so you understand what they're going to be doing, before they start and with a quote, I appreciate that. They try to give me the best deal possible but they still need to get paid. My Car and I are very Happy.
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March 2024 by Todd U.
My father brought his car here for a brake repair. After being charged $2000 for four wheel rotary and pad replacement, I was curious to see if prices changed that dramatically since leaving Hawaii. Low and behold, a few other business such as Lex Brodie's and Auto care did not charge the same price and offered a free brake inspection! Midas charged $700 labor and $1300 for parts! This is fricken ridiculous! I would not recommend this business and would never go back here again! This is your typical Hawaii business ripping off their own! Living in the mainland, brake repairs are $350-$700 just as Lex Brodie's quoted me today as I called for an inquiry.
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February 2024 by Vannah L.
Called during the week and got an available appointment on the day I requested. Got there the day of and was immediately greeted and assisted. Left my truck for a diagnostic because my AC was blowing warm. Before the day was over I received a call from John stating that since the diagnostic wasn't fully done, he won't charge me and if I need the truck over the weekend I could come get it and bring it back Tuesday. Got there and he was the sweetest telling me the refrigerant stayed in and it will keep it a little cold until then. Tried to give him a tip and he politely declined, I will give upon my return going back. Thank you so much for a delightful experience.
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February 2024 by Aurelio Campo
Very best service and friendly attitude..Was in and out quick..
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February 2024 by Tharshish Johnson
Amazing service. Quick and friendly staff
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February 2024 by Bruce Rojas
First time getting my car repaired here. Very friendly staff, and quick work too!
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February 2024 by Ben Hasegawa
Called and had my car fixed within an hour. Great shop. Shoutout to John.
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February 2024 by Dwayne Acoba
Awesome! Always Great customer service!
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February 2024 by Janne Kasim
Mived to Oahu a few months ago and the welcome has been very friendly. It is experiences like today that makes life differences. Safety check system has been down island-wide since yesterday. Messed us appointments with DMV needless to say. Midday the system sporadically came back across service places. One I had an appointment with while claiming okay to come in had a 3 hour wait. I left and passed by Midas and saw their sign. Charlie VERY FRIENDLY and HELPFUL heard my story. Out of state plates, DMV appointment, took the day of, blah blah blah… she willingly heard my story. And said will help… and did. Handed my keys and the they managed to save the day. Mahalo! You gained a life customer today.Addendum: An hour after leaving Midas, I am home with HI plates on hand. Thank you again! Charlie you are a gem. Mahalo
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February 2024 by Mahina & Kainoa
Rico was very helpful . He always assists us very quickly and efficiently! We trust him with all of our vehicles. Will definitely be back over and over again.
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January 2024 by Anthony Lucca
Best service in town, hands down!
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January 2024 by Eric Isidro
Great service by front counter help, and great consult by technician.
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January 2024 by Michael W.
Got a flyer in the mail for a 'great deal' on an oil change. Supposed to change oil, replace filter, check and rotate tires, check brakes, etc. Biggest thing I wanted was an oil change and brake pads checked. Mechanic said I need an air filter, cabin filter, and new rear shocks. I was surprised, I just recently replaced the air filter and cabin filters. He showed me 'oil leaking from one of the shocks'. I asked if how the brake pads were and if he rotated the tires as advertised. He said he didn't remove the tires because if he put the newer tires on the rear, the car would shake and wobble - so he doesn't know about the brake pads. If you know anything about autos, you're thinking the same thing I did hence the 1 star. Oh yeah, got home and checked both filters / a minuscule amount of dust or dirt - no where close to requiring replacement. I have used Lex Brodie and Auto Repair of Hawaii both right there in Aiea and I'll stick with them!
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January 2024 by ashley medeiros
Best customer service ever. Always can rely on RICO to help with all my car needs. Highly recommend him for any car needs.
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January 2024 by Theresa Moss
Unbelievably amazing service! personable empathetic i will never go anywhere else. I will go to Midas Pearl City for everything that needs to be done to my car. All the employees were professional and personable from Charlie the receptionist to Rico the mechanic I appreciated everything that they did thank you
