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February 2024 by Reyna A.
Called to find out if they had a certain snack item in stock that we bought at the Windward City location. Although she was very polite, she said that we have to come in person to find out. Um no, I am not going to drive all the way there to find out there is none. Thank you, Ross, for that outstanding customer service ! NOT ! SMH !
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January 2024 by Jodie Tan
Kind of disappointed due to electronics were low in stock and seems they no longer want to sell items.
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January 2024 by Zachariah Reyes
Long line
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January 2024 by Михаил Медведь
Good as usual, less hectic
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December 2023 by Lala C.
Whoever decided to combine the refund line with the purchase line should be disciplined for making unproductive decisions. Worst change ever. Tried returning items 7 different times & locations but couldn't wait forever in these lines. Still have been unable to return because of this idiotic change. CHANGE IT BACK! There's a proven reason why no store do this!
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December 2023 by Juan Mike
Pretty busy for a Sunday. I guess cause it's the Holiday Season. They was pretty quick at the cashiers.
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December 2023 by nancy hermawan
I bought couple watches and when I got home, I realized that one of the watch, they scanned original price instead of reduced price that stated in the box. I went to Ross Pearlcity to fix it. I explained but he said he cant decide, need to call manager. I was confused why? I used to work in retail, its simple, match the barcode, return it and rebuy it. But okay, then I wait and I wait and I wait, its more than 10 minutes. The manager never comes. When she did finally came, I tried to explained what happened but she was so RUDE! Manager should know better to treat the customer! And trained their worker better! I wont cone to this store again!!!!
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November 2023 by Geena W.
Service 1000% bad. If you like waiting in line for 20min...then having the cashier close (1/2 open) and look at you while the only other open cashier runs off with no one to ring you up...While another 2 employees look at you from behind the counter... with no urgency to ring you up...another 5 min later. Then yes come here. I'd rather pay double the price at target.
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October 2023 by Jackie K.
So far on this date (10/28/23), this is the cleanest and most organized Ross Dress For Less that I have been to. Walked into a clean, well organized aisles of clothing, make up, household items and more. Nothing on the floor! Bright lights lit the wide aisles, where you don't feel that everything is squashed into a space. Clothes were not so tightly packed that you couldn't look at the item without pulling it out with another piece of clothing hooked on it! It was welcoming store with discounts on many items. There were many clearance items as well. A great value for the bargain shopper. There was a line and it moved quite fast with sufficient amount of cashiers open. A security guard is posted at the entrance.
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October 2023 by Lacy King
They are so sold out the last few times I shopped there. But used to really Love this place for deals
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October 2023 by Jill Pearman
I didn’t get to catch her name but on my receipt it shows associate #2345189. I came in around 12:40pm and she was the SWEETEST person I have ever met! She was complimenting my choices saying I would look great and I can honestly say that’s the best customer service I’ve ever gotten on the island! Please give this girl a raise!! She deserves it!
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September 2023 by Russell Soon
Good place to go when you have time to kill. No longer the best kept secret for bargains
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September 2023 by Rochelle A.
Never buying shoes from Ross again. It's a shame that you can't return the shoes if it's worn. If the shoes are uncomfortable or hurting your feet you should be able to return them if you have your receipt.
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September 2023 by Jun Bagoyo
It now a cemetery of the veteran, many soldiers were buried here. Nice place to visit.
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September 2023 by de-Guzman Soria
I used to love this Kaneohe ROSS store , but today. I've asked one of the cashier if I can leave 2 carts full of merchandise w/huge mirror on the side and I'll be back for 'em. But the manager didn't allow me to and said they can only hold 6 items in the dressing room...Oh come on..! I don't need to try them on. They're curtains, rods, blankets, comforters, huge mirror, etc. And I'm buying all of them and you only want to hold 6? What an inconsiderate human being. ?So I've asked my son to put the huge mirror back all the way in the back and I push the 2 carts rigth about the middle of the store and left them there.We went out and eat since I can still hold and look for restroom right after we went back to store and told my son to grab the mirror and daughter to grab the carts where I left them.My point here is, why can't she allow me to leave the 2 carts in front where there's a lot of space, than leaving the carts anywhere in the store?It was a very bad customer service. If I was in a bad mood I would just leave those carts right there in front and dont even come back for it. ??
