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January 2023 by Nasus J.
The worst bank I have ever dealt with!!!! We have tried to close an account we haven't used in years over the phone and they can't manage to figure that out so we had to send a letter. Of course they don't receive it. We sent it again, of course they don't receive it. They continue to charge our account monthly fees of course to over draft it. The stupidity of this bank is mind blowing. Everything with this bank is an issue. The simplest tasks will take forever because they blind themselves to commonsense with stupid procedures that make zero sense and are completely unnecessary. Good luck getting anything resolved or talking to anyone that can fix anything. You will want to pull your hair out dealing with this bank!
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October 2020 by hank aul
lots of LOVE HERE!
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May 2020 by Christopher B.
The absolute worst bank to have to do business with. After having a loan with this Bank for 3 years, I was offered a very nice 15yr product with an enticing interest rate. My payment would have not change by more than $20. Nothing in my financial portfolio changed but I did not fit their 'premium' borrower status. Not only did I not get the loan but they took $1000.00 without even telling me where the money was spent. They are very hard to deal with as far as assisting customers.
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April 2020 by Jacqueline S.
What a pretty bank- wow! Tucked away at the back of the shopping center. Welcoming, fast service. Really cool video of the MANY beautiful places on Kauai. Thanks for a relaxing , clean, friendly environment! Time to go be a tourist!
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August 2019 by Jon Boyce
The second worse bank in Hawaii ( Hawaii only has Two). Poor customer service, electronic bank transfers require 7 days to complete (maybe they still use carrier pigeons rather than canoes). To call them is a complete waste of your time as the phone tree is poorly set up, and customer representatives are non existent.
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July 2017 by shaun tobin
Been a very long time customer here and love the bank if you live on island. Local feel, the employees get to know you. All good. However if you are off island or need assistance not in person get used to listening to looping Hawaiian music and the option "to leave a message or continue to hold on for the next available specialist" because that recording is the only customer service you may get for up to an hour.
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May 2014 by Chad Dellatan
This branch of BOH has the "Best Customer Service " on the Garden Isle of Kauai! Not only are they friendly, but they go out of their way to help you resolve your questions. They also welcome all newcomers to the Bank of Hawaii Ohana.
