July 2021 by Chris L.
I'm glad there is a Longs Upcountry. I wish that the CVS stores in the bay area had weekly sales like they do here. In CA, I'll shop at CVS around two or three times a year. Here, I shop at Longs theee times a week! Their sale prices are very reasonable. However, their stock is very limited and they sometimes run out of sale items the first two days of their sale! You'd think they'd order a little more knowing a lot of Upcountry people shop here. Still, I spend way more money here than I do at CVS. Yes, I know CVS bought out Longs a few years ago; but, love that Longs in Hawai'i still has their "coupon book" sales monthly and their weekly ad sales. You can never have too many Hawaiian Sun canned juices, right?! I will say that they should have more cashiers. Every time I walk into the store whether it be during the day or night; there are either one or two cashiers. I remember when we were little and the Longs in Kahului would have 6+ cashiers. I'm sure this is another CVS corporate decision. The tall manager with the long braided hair is friendly and definitely knows "her stuff". When I see her working, I know if I have an issue with my Extra Bucks or some other app issue, she'll know how to ring me up correctly vs looking at me dazed and confused saying it's a "wi-fi issue". Say what?
June 2021 by Michele L.
Long's drugs is there at odd late hours and I am so appreciative. You can grab a steak at 9pm and go home and cook a good meal for yourself
September 2019 by Stell S.
Love this longs. If you can look past everything being expensive upcountry, the staff is super competent and friendly. Always kind and helpful staff. Great selection of products too. This is my #1 place to shop upcountry. They have the quality Nexxus and Matrix hair I need, choke snax fo grind, and last minute meal prep ideas can be executed flawlessly here. Remodeling it also helped to keep it up to date. Solidifying my statement on how this is my #1 place to shop.
August 2019 by Tris W.
Longs surely is an institution in Hawaii but like many people know, it sure has changed since CVS took over. We shop at this particular Longs occasionally when upcountry and we used to know where everything was but recently they remodeled and it looks so different. We cant find anything but itll take some time. Other than that, customer service is usually great other than one young cashier who is usually clueless. Check it out.
March 2019 by Gypsy M.
Really one of the worst retail stores around. I made the mistake of getting one prescription filled at their pharmacy, and they robocalled me 3-4 times a week for a year even after I asked them to stop multiple times. Long's used to stock equipment for family trips to the beach. Now they don't even have coolers, very little beach gear - not even any things like frisbees! The food selection is just gross - no decent ice cream for those late night munchies, and the most tired and wilted vegetables on the island. They are supposed to take passport pictures, but nobody at the store knows how to work the equipment. I wasted $35 dollars trying to get acceptable passport photos before giving up and going to Walgreens. Why does this store even exist? This store is completely useless 90% of the time. I keep going there, and walk out empty handed most of the time because they don't stock anything. Upcountry deserves better.
June 2018 by Traci G.
This drugstore is open late (the store is generally open until 10pm, but the pharmacy closes a bit earlier) and offers easy and convenient access right off the Kula Highway between Pukalani and Kula. The discounted/sale items at Longs are great deals and reasonably priced. If you live upcountry and need something late, but you don't want to drive all the way to town to get it, this (or Foodland) is your go-to spot. Product selection is decent, considering the small size of the store. I was actually pleasantly surprised by the wine selection also. A drugstore with good wines? Yes, it exists. They stock some very nice wines at competitive prices, especially if they are on sale. In fact, this store earned its 4 star rating from me because of that great wine selection! ;)
May 2018 by Holly B.
Very friendly and helpful staff at this Longs Drugs/CVS in Pukalani, Maui. Happily, it was SALE Sunday and we were able to get what we needed, almost everything on sale! Yay!
May 2018 by Pi'ilelelehua M.
Normally , I like shopping here. The pharmacy services however , I question. Had a prescription mishap with the doctor. Was informed by Longs pharmacy in regards to prescription, called Doctors office so they could fix it. They said they would, still no call from Dr or pharmacy about RX . In pain all night. Called Drs office at 800 am this morning and tell them about the prescription I never received nor any communication of said prescription. Called Longs Drugs At 100 pm and the person in the pharmacy was rude but told me that the medicine was ready this morning. I'm not a psychic or mind reader! How the hell am I supposed to know if I'm NOT informed. CUSTOMER SERVICE sucks these days!! No professionalism, no common courtesy, no respect. If the shoe was on the other foot they too would be feeling equally as frustrated and pissed off. It's gonna be a chore but I have to find different providers. Someone who can give me the courtesy and customer service I need!!! Your customers, clients, patients are who allow you to get paid. Do your damn job.