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March 2024 by Nataliya Peskova
Sensitive package came to this post office on March 7 ,but no paper was left in mail box. When we tried to contact to Post office on March 15th they said it's not here yet and few days later they sent back to original address. Just question what service is that?
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March 2024 by Tazer Face (Tazer Face)
Edit 3: I have seen gradual improvements at the post office in Pahoa. More staff, 1pm on time pick ups, proper end destination tracking updates. Hopefully we can see drastic improvements for a new location or expanded parking and box availability. I think this would alleviate pressure on workers and boost community support for our postal system. Could you imagine our only options as UPS/Fedex? A letter 2 day from the mainland to Hawaii is $85.00!
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March 2024 by Odin Watson
Any time of the day it has a long line. Consider another postal service area cause this one is jam packed constantly it's annoying
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March 2024 by Eric Caldeira
I always get great customer service from everyone who works there, especially Maxine Pacheco. They go the extra mile to help everyone, and it is appreciated.
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March 2024 by Jessica
Love this place. Never had any issues, the employees are wonderful
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February 2024 by Franklin Montizor
The postal pickup lines are always full and the wait is long.The long line goes quickly if two postal workers are attending customers.
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February 2024 by Rebekah Joyce
Wonderful post office. Clean and organized. Has a rustic feel which makes it feel like a traditional village vibe. Can be quite busy so bring patience and love to the workers here as they are doing their best! Mahalo ?
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February 2024 by Anu kamakeeaina
The worst post office I've ever been to, I drive to Hilo as it's more convenient for me.
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December 2023 by Norma Jean Campanaro
As I was leaving the post office today the employees were working diligently there were 3 women standing in line outside the door one asked is there only one person working I said no there is 3 and the line is moving quickly one of them commented when I was out of site compared to what they all laughed at her comment I backed tracked and snapped back at them and replied compared to getting on a plane and delivering it yourself her friends laughed even louder lighten up folks we all walk this journey together and to the USPS thankyou Merry Christmas
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October 2023 by Joe John (Kamehaiku)
1 year later. Things have improved with the lines. Misplacing held packages seem to be a lost cause on Maxine. Everyone else, 5 stars!Wish I could give a better review but I can't. Long lines, misplacing held packages and zero improvements. I feel for the ladies working.
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August 2023 by Michael Portillo
They are not perfect and I know they get a lot of flack. BUT, I can respect that they are working hard with what they have. The building and parking lot is too small for our growing community and are under staffed. Even with these shortfalls, the staff has always been courteous, kind and professional. I feel that kindness and basic respect goes a long way.
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June 2023 by Brighton Heights Java N Cream House
I’ve only had good experiences with this post office. All the postal workers have been helpful and friendly when ever I come in to pick up my mail or packages. Thank you all for such great service???
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June 2023 by N P
I dropped off my mail inside of building, one of this mail came back to original address in 3 weeks, another was lost, never came to my medical and I lost my medical benefits because of that. How can I trust to this Pahoa post office after that?? Very poor maintenance and service in this office. How come in 21st century we have so poor service, this ugly dirty building,limited workers?
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February 2023 by Kevin Laird
I Have been having issues with my package being delivered to the wrong address and funny as it is. I don't live near Hawaii, I'm in a whole other timezone in the main 48 states. It would also seem they are in support of the scam going on. I have order confirmation, and tracking information for a package that was to be shipped to the state of Wisconsin. It would only be logical that someone is in on this scam and don't care about robbing people of their innocence.
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January 2023 by linda danner
Consistant 45 minute wait for counter service including shipping or receiving packages.Changed my address 3 times in 2 years without notice by adding or subtracting rural route numbers.Fails consistantly at forwarded mail as I live in 2 states.
