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June 2025 by Ross Flores
Well, it took them two days to change a tire, and one of the workers was very rude interrupting me every single time I tried to ask a question, please avoid this place
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June 2025 by Travis Stokoe
If you are replacing tire I'm guessing they can do that, I'm honestly not sure what they can do at this firestone. But I schedule an appointment to get my brake pads replaced, tire rotation, and a complimentary vehicle inspection (like there website say); they called to cancel my appointment and told me I need to take my vehicle to a mechanic if I want those service done. They said they couldnt perform those services. They also don't do hawaii safety inspections if you are curious. Also what I was told by them
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May 2025 by Miguel Cervantes
Just over all bad experiences
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May 2025 by caleb dickerson
Never go here. They let me know my struts were worn and that I needed new ones. They didn’t have any in stock and suggested I find and buy my own. I did and returned to the store to get them replaced and they let me know they can’t do third party parts so I’d have to do it myself or find another shop.
Fast forward 3 months later I went for a simple oil change and tire rotation. Mind you I just had all the tires off myself just a week ago working on other things. I dropped my car off at 10am to get a call at 3pm saying they will need to keep my car till tomorrow due to having issues getting the wheels off. Get a call at 10am the next day saying they couldn’t get the tires off and for me to come pick my car up. When I go to look they had completely stripped the wheel locks.
What’s the point of taking it to an auto care shop when I have to go back and do all the maintenance myself and fix their mistakes.
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May 2025 by Christie Wagner
They were quick, finished when they said they would. Very friendly and helpful.
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May 2025 by Marizza Rosales
My appointment was at 1 I got here at 12:42. It’s 2:36my car has still not been worked on I just need one tire replaced! I went ask how much longer and that’s when they decided to work on my car. Very frustrating it’s almost 3 didn’t know it took over two hours to change one tire.
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May 2025 by Kyle Lavalley
They can’t stick to their schedule. Been waiting over 2 hours…still waiting.
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May 2025 by James Satterfield
Rude customer service.
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May 2025 by Brandon Allen
They were great. Replaced 3 tires at fair price. Synthetic oil change and switched my battery all while I was at work.
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July 2024 by Varian Montgomery
This Firestone is not one that I would recommend and they do not honor appointments. Appointment was for 1130 to just lift my car to check something that was hanging so I can take pictures for an insurance claim. Mechanics walking around eating ice cream and others sitting in the shop just relaxing. What’s the purpose of making an appointment for service, if you are going to be treated as if you walked in for same day service. By far one of the worst I have been too.
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July 2024 by L Morrisette
I've come here many times, over the years, and I think that they've improved over time.
When my AC went out, I brought it to them, but their "AC guy" was out, and happened to be out each time I brought it to them. Then after setting up an appointment and waiting for them to fix my vehicle, I got my car back and the AC was still broken. When I went to them about this, they wanted me to make another appointment so that they could fix it again.
That being said, when I came to them asking that my tires be replaced because they kept going flat, they took the initiative to honor a tire insurance policy I had with them, and saved me a great deal of money. So at least they aren't charlatans.
Their saving grace is their convenience-- the hours and location are good, but don't expect much from them.
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July 2024 by GHWS GAMBLE
Victoria at the front desk was very helpful amd informative and is very knowledgeable about the job and work that goes into it
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July 2024 by Xenia Ewing
The employee who answered the phone was professional and patient. I was able to have my car towed and the tires replaced in a very reasonable amount of time. I was consulted and offered different options when additional services were discovered to be needed/recommended. And the prices were good.
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July 2024 by Kealoha Marketing
Professional and friendly staff, great customer service.
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June 2024 by Dylan Scott
I was extremely skeptical to come in here bc of all the bad reviews but they did what they said they were gonna do for my front driver side tire and Ulysses was most professional!
