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May 2024 by Blvck Chrxs
They used to be super cool. I had rented items different times throughout the years and would return them if I found a better deal but if not I would pay them off. This recent time I rented had been a hassle. First they put me on the wrong pay schedule, then they call all the time if you’re even a day late. Then they get rude when you need to make arrangements or extensions as if you’re ducking them or something. I have made 10 payments and most are no later than a few days as I get paid either Friday or Saturday and sometimes I don’t pay til Monday. But always paid. Now I’m getting texts telling me that my payments are late and it makes me look bad and all this… like Jesus it’s just a $50 a week item. Not like I have full living room and bedroom sets and a $700/wk bill from them…
I get they have a job to dude but the passive aggressive tone and lack of customer service are definitely why they don’t get more than a few stars on here. Sad because prior to this year I’d have given em 5 stars
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December 2023 by kananiuluwehi militante
Amazing customer service
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November 2023 by Vanessa Estillore
The wahiawa office calls me 20 times a day when you’re late on a payment and make threats that they’ll come and pick up the rented items. They even stopped by the house once. Yes I’m late by a couple days on paying but I always pay. Not even bill collector agencies bug you as much as they do.
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November 2023 by Blavk Rose
Yall call too much!
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October 2023 by Ausi Tauala-Maui Gago
Customer service is great from both stores that I’ve encountered! Thank you for all your help!
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August 2023 by De'Lissa R.
For my initial purchase they brought me the wrong couch. They were nice the first time so I decided to get a tv stand a 3 piece bedroom set from them too. They set up my drawers with mirror attached and as the worker was getting ready to leave, I decided to inspect the set. There was a big crack in the wood that was sooo obvious, that the mirror was uneven. I immediately told the worker and he notified his manager. Everything was all set up, so I asked if I could just get a new mirror. The manager made it seem like the process wouldn't take long. Fast forward it's been almost a year, and no mirror. Also no updates. I call asking for updates and the manager just says, "we're unsure of when it will be coming in". Like I see them selling the same set over and over and they don't accommodate my purchase or give me a credit or refund... I'm basically paying full price for a broken product that I don't even have. They ripped me off. Also, once I missed a payment by TWO days and they showed up to my door demanding a payment but can't contact higher management about my mirror..... *side eye
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March 2023 by Kayla Chavis
I just had a RAC employee- knocking at my door for unpaid bill. WHEN I AM CURRENT.
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February 2023 by Joeful Chol
Customer service is wonderful
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November 2022 by Michael Lorne
So far so good . Customer service is great and does his homework on people. So far I’m happy
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November 2022 by regina terry
The worst customer service ever I tried to purchase two sectional on two different o occasions and they never communicated the process I had to constantly call them requesting answers. If I could give them no stars I would
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October 2022 by Regina T.
Wahiawa area store is the worst store I had to deal with the people there have no customer service skills I tried twice to purchase a sectional and I never was able to buy. The first time I had to. All them every week to check on the status that six months past and I called they say the product was discontinued the second time i had to text them constant regarding getting my account transferred to them from another store on the mainland they again did not communicate with me until I text them. i never had this much of an issue buying something smh and the sales rep never gave her name I should have known she was a lier
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April 2022 by Coldcutz J.
I don't want to waste anymore of my time writing a novel about my horrendous experience with this location/company, so I'll keep it short but unfortunately not sweet. TERRIBLE communication skills, I had to call them 99% of the time to see what the next step is (the only time they called me was the first initial confirmation call lol) atrocious customer service and cheaply made furniture. I'm so done dealing with these nincompoops though so, paid in full and NEVER going back. If you're looking for furniture but need a little assistance, go elsewhere .. most places finance these days, also best to go in person so you can actually feel what your dropping you're time and $ on. That is all.
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March 2022 by James Slye
Great place to shop.
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October 2021 by PVOlife
The staff is very friendly, respectful, and amazing at helping you find what you’re looking for. I would highly recommend this place for anyone looking toward buying new couches, bunk beds, beds, bed frames, tables, and the list goes on.. thank you so much to the staff for helping us out :)
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July 2021 by Keshialari Gonzalez
The staff is very friendly, respectful, and amazing at helping you find what you’re looking for. I would highly recommend this place for anyone looking toward buying new couches, bunk beds, beds, bed frames, tables, and the list goes on.. thank you so much to the staff for helping us out :)
