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August 2023 by Chad H.
With a limited amount of Safety inspection options on the North Shore I was interested in finding out whether or not Haleiwa Service was a viable option. I called to check availability and was told that I needed an appointment and that the next day had options, I said I couldn't make it but how was the following day?, he said "I have openings after 10" I said ok can I just show up after 10? They said "yeah, you gonna have to wait, if you don't make an appointment". I didn't understand what he meant and he sounded quite irritated and didn't seem to want to take my appointment request. I ended the call rather abruptly by saying "ok I'll see you after 10?" When I showed up the owner/mechanic was working on a single car with no customers in sight. He seemed confused as to why I was there. He ignored my presence for a minute then went in the office and asked for my paperwork. I tried to show him my insurance off my phone app and he said I needed to email it. He stared at his computer and got up and told me he gets paid for his time and to come back in 2 hours. "No thanks I'll just drive to Wahiawa Automotive" where I was in and out in less than 20 minutes. Bad customer service is a non starter and this dude made me feel unwelcome.
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February 2023 by Mary Eagle
I found the service at this station to be prompt and thorough. The owner is all business, and doesn't like clients to show up late, so I've always shown up a few minutes early, just to be sure, and then pull aside and wait only a short time. He even adjusted my headlights, for no extra charge, which were pointing down slightly. Thelocation is a bit hard to find, in that it is located behind all the retail shops at the Sugar Mill, so if you get lost, just ask someone who works there for directions.
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February 2023 by Nadia Lala Hanza Bonner
Service was great went so smoothly I went for a safety inspection and Manuel was great friendly he has my business for life
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February 2023 by Leonard Keao
Excellent service. Called and made appointment. Went at my appointment time. Quick happy service.
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October 2022 by Jennifer Cutler
Great service and fast! Got my vehicle inspection It’s really not hard to find thanks for the maps others as posted. Just North Shore love and husband talked shop with the guys. Make sure to make an appointment and email your insurance info before. EASY and done.
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September 2022 by G
Extremely rude. Do not go here.
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September 2022 by Amelia Mosher
Difficult to find with zero signage. Stopped to ask directions when they didn't answer their phone and the neighbors don't even know where to find this place. They went on today that everyone gets lost trying to find the place and they wish the business would bother to put up signs. When Haleiwa Service finally answered and I asked for directions they were condescending and rude and hung up.
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July 2022 by Dawn Malcolm
Manny was really nice& quick. Great service
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February 2022 by Ocean Amelia
Difficult to find with zero signage. Stopped to ask directions when they didn't answer their phone and the neighbors don't even know where to find this place. They went on today that everyone gets lost trying to find the place and they wish the business would bother to put up signs. When Haleiwa Service finally answered and I asked for directions they were condescending and rude and hung up.
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January 2022 by dubi akina
Had a little talk with the boss Kool guyFast and professional no doubt I’m giving him all my business
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December 2021 by Lynnette Opp
Scheduled a same day safety inspection. Had to wait in line a little while because one car had some issues, but our inspection was quick and easy once we got in.Definitely difficult to find the place. I think you can follow the sign that says workshop. Grateful for the other reviews that gave detailed directions, but still didn’t know if we were in the right place. Overall I am happy with our experience!
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November 2021 by Paul Topp
Excellent and quick service. Thank you
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October 2021 by Janee O.
Went in for a safety inspection. The mechanic was friendly, quick, and direct. For safety inspection you need to call and make an appointment, which was easy to do. Will definitely come back here.
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September 2021 by Eve A.
My husband and I recently moved to Waialua and took both of our trucks to get safety inspections at Haleiwa Service. First of all, terrible location and hard to find. The one gentleman that works there is rude, negative and acts like he hates his job. His attitude was poor and he always had something negative to say. We returned after registering to get our safety sticker and he yelled at us because we showed up before 3pm even though he's open from 9-5. We will not be returning and I highly recommend that anyone that needs a safety on their vehicle or any car service for that matter not go here. Drive further and go somewhere else.
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September 2021 by Thiago Tavares
The guy he doesn’t understand about mechanic and he is very rude. It looks like he doesn’t like to work
