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April 2023 by Viacheslav Ponomarev
Excellent service. Wonderful employees. What are you chasing at this branch?
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March 2023 by Deborah Scott
I love this bank! They offer great financial services, and they do it with a smile.
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October 2022 by Mikhaila Christian
i made a deposit at the ATM and it rejected my deposit but kept a few hundred dollars. I immediately let Evan, the bank associate know that the ATM was malfunctioning. We made a dispute report and he said I would be given a provisional credit, which I waited for all week. It was never applied and I got zero updates.I went back in today to which he realized by calling corporate that he filed the dispute wrong. They still have yet to credit me the hundreds of dollars of MY MONEY, and gave me an attitude. I can’t believe this bank is scamming me! I will have to file with the BBB and small claims court.This is so frustrating that a bank you’re supposed to trust can just keep your money!
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October 2022 by Mikhaila C.
i made a deposit at the ATM and it rejected my deposit but kept a few hundred dollars. I immediately let Evan, the bank associate know that the ATM was malfunctioning. We made a dispute report and he said I would be given a provisional credit, which I waited for all week. It was never applied and I got zero updates. I went back in today to which he realized by calling corporate that he filed the dispute wrong. They still have yet to credit me the hundreds of dollars of MY MONEY, and gave me an attitude. I can't believe this bank is scamming me! I will have to file with the BBB and small claims court. This is so frustrating that a bank you're supposed to trust can just keep your money!
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April 2022 by Chris Boughnou
Marc has great service but this bank has serious limits on what you can do trying to pull 7k out to buy a car is a 2 day process with 5k a day limit management says meh to your situation, ohh and if you want to be spoken to like you are a child Ethan the only white guy at the location he can definitely make you feel Belittled with his condescending attitude and tone. would definitely recommend waiting in line for his unique customer support that he brings the branch.
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March 2022 by John M.
Walked into this branch and right away I was helped with an off task! My teller, Sarra, was super helpful and made the task at hand very simple for me. I was in and out without a sweat on my brow. People say BOH is slow, but the service I had was super fast! Thank you!
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February 2022 by Leka All-in
Darn.. so much has changed around this mall. Boh tho.. Customer svc? on point. Love it. I gave 4 stars, because the 5th 1, goes on my wall to remind me that I can actually go back. Goid vibes, great energy, very welcoming.Ty
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November 2021 by Kanani W.
Came in to make a deposit to my mom's account and I have make sure to tell her she needs to switch to a better bank. This is the slowest service I've ever received in a bank. Tellers are the worst. They need 5 minutes after a customer leaves their station To service the next customer. I personally bank with First Hawaiian Bank and the tellers are fast and efficient. Will NEVER do another deposit for my mom again!
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August 2021 by I Won
The folks at the Waianae location have always been pleasent, been using bankoh since the 80s, never had an issue and really like the atms that let you make deposits or withdrawals...Aloha!
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May 2021 by Wave Rider
I love Bank of Hawaii, but it's really hard and it takes a very long time to get them on the phone. I know they are probably under staffed and very busy but it would be nice for them to pick up the phone and just tell us we will get to you momentarily then just let us listen to nice music without the music being interrupted ever 30 seconds telling us we are still on hold. I love all the people who work at the Waianae branch and this is the only thing I would change about the bank. Thank you for listening.
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December 2020 by Charles Bohe
I recently opened a savings account at this branch and have made half a dozen visits. Excellent service. COVID screen and social distancing layout very efficient. Lobby was very clean, tellers friendly, caring and helpful. Parking very accessible. I am very satisfied with my experiences so far at this branch.
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November 2020 by Bonnie
Some of the Bank Tellers aren't so "customer service friendly". They don't offer some things that other Bankoh do but yet it's BANK OF HAWAII?! Glad I closed out my account. I'll take my money elsewhere.
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November 2019 by Polipumehana
Some of the Bank Tellers aren't so "customer service" friendly. They don't offer some things that other Bankoh do but yet it's BANK OF HAWAII?! Glad I closed out my account. I'll take my money elsewhere.
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September 2019 by Pili S.
For the most part, I luck out when I'm banking here and I'm usually in and out. This Monday morning not so much. With 2 tellers servicing the main line and 1 for the business teller the line encroached near the ATM's. Technically there's one teller for this line because a person is opening an account. I don't understand why the woman that is sitting with no patrons near the new accounts and loans could not service this individual. I think when the line gets super long, someone needs to find out exactly why people are in line and if they can help relieve the congestion ...make it happen! Overall it's still 4 stars but if I had to rate today, it would be a 3.
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September 2019 by Christina Kealiinohomoku
They are fast friendly customer service and they trwat you like family.
