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March 2024 by Aaron H.
This is an awesome local business. They took care of us with our snorkel rentals and we purchased several clothing items. Super friendly and very accommodating.
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December 2023 by Javan P.
The older auntie who works here is rude. She came out and started moving things around as we were looking through shirts that were hanging up. Re-squaring and spacing the hangers and getting in the way while we were actively trying to look through the shirts for a family member who was visiting from the mainland. She acted like we were a bother when we were trying to look through the shirts. She even rudely asked do you even know where that is (Mākaha/Wai'anae/Ma'ili/Nanakuli)? We left without buying anything. Told her - Yes, auntie of course, we live right up the road. SMH - customer service fail. It's sad because uncle Derrick had a really nice place; my daughters used to get all their supplies here for surfing and bodyboarding, they did jr lifeguards every year, various meets, the Grom, etc. I also asked some friends about our recent experiences there and several of them said that they have had similar experiences there recently. She talks down to people and acts like customers are an inconvenience. I think this auntie is probably his family member since he doesn't seem to be able to correct her, it's at least the third or fourth time she's been rude and dismissive to us. This is the third strike. Who knows, maybe she just doesn't like the way we look!?! The last time we told uncle Derrick about the way she talked to us before we left, it doesn't seem to have made an impact. We probably won't be back again.
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October 2023 by Kenneth King
Friendly and helpful. My favorite place to shop.Mahalo
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October 2023 by Cameron Stewart
These guys were genuinely incredible, the manager/ owner went above and beyond to make sure we had a good time and deserve to be the best store in Oahu.This isn’t a review where we get rewarded for writing something nice, it was genuinely such a good experience that I feel compelled to let everyone know that if you need to rent any gear in Oahu then this is the place.Mahalo again Hale Nalu beach & Bike!
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August 2023 by Jess S
Super friendly local shop. Very reasonable prices & a variety of things to shop from. Customer service was outstanding !!
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August 2023 by Brad B.
Great very affordable rentals, board repairs, cool board shorts, t-shirts, surf racks, items for surf, snorkeling, and most anything you'd find in a surf and bike shop. Great local West Side Oahu small business to support year round.
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August 2023 by christian rahui
Spent a week in Makaha and wish we had stayed our whole trip there. Derek and the staff at Hale Nalu are the best. Dropped the paddle board up to us. Next time I’ll be getting a surf lesson. The Aroha/Aloha for not only customers but the ocean and local area alone makes you want to come back. All your surf & bike needs and local knowledge.Stop in , you won’t be disappointedMahalo Hale Nalu… see you next timeChristian & Carrie ????
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May 2023 by Richelle Celestino
Awesome one stop shop in heart of Waianae! for your bicycle needs. Various bicycle parts and used bikes for sale. Derek is a great bicycle mechanic . He can fixed those flat tubes and tires in I'd say seconds don't tell him that though...I didn't time him. if he isn't working on another customer's. More like get it done in very very few minutes though. If your bike doesn't have any other issues. He gives attention to detail and wants to keep your bike going and will give you better bike than rolled in with. Need brakes or gears adjusted. He does that as well. You may have to leave your bicycle there . Turn around time is great though! Don't forget to pick your bike up so others have the space for there's to be repaired. Show some support to an hawaiian feeled with real aloha spirit to people in general and their bikes. if not stop by and check out store. You may find something you thought wasn't even there! Mahalo Derek and the Hale Nalu Beach and Bike Crew!
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March 2023 by Cohl Tabor
Amazingly helpful store with really friendly, knowledgeable staff. Owner helped me fix my tight hydraulic disk brakes and recommended a few fixes for my problems. Great prices! Definitely check them out for a new bike also their used bike section has the occasional gem! Thanks hale nalu!
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February 2023 by Andy Mears
Awesome people, great place and selection!
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February 2023 by Micah S.
Had been looking for a local surf/dive shop on the island and this place was great! Low prices and just genuine people. The lady (I'm sorry I forgot your name) and Derick were very nice and extremely welcoming into their shop! Could spend all day talking to them both! Will be back! This is a must visit!
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January 2023 by Jean E.
The location is in a one way alley so follow the arrow in order to come in the correct way. The owner is Derick and his assistant are the best! I forgot the lady's name but she is an absolute sweetheart. She helped me put a rear mirror on my daughters stroller, and Derick fixed my flat tire. I highly recommend this place. They sell all kinds of local stuff as well.
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December 2022 by B Delo
I was in need of a rash guard “swim shirt” and a cheap pair of shades for the beach and they had both and tons of selection for both items I needed. I don’t suggest wearing your high end shades to the beach as the mist off the ocean from the wind cakes on the lenses and it’s awful getting them clean. The owner is really nice and very helpful. If you have a bad experience here that’s a you problem. Finally it’s a one way entrance/exit. They will open the gate for you when you leave so getting in and out is really easy.
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October 2022 by Adam Ash
Great shop for many outdoor activities; biking, surfing, snorkelling etc. Derek was super friendly and knowledgeable about the local area. Really enjoyed chatting with him! Was great to meet him and check out his shop. We will be back again. ??
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September 2022 by Chris La Noue
We rented a paddle board and surfboard today. Great customer service and great prices. Highly recommend Hale Nalu Beach & bike.
