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September 2023 by Maryann McGinnes
They really choose their own hours at this location. You can’t rely on what it says online or on the sign at the bank because they just close whenever. Multiple times my husband and I haven’t been able to go in because they close early or randomly throughout the day. Waimea location is better.
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August 2023 by Kaeman Hookala
The employees here are very respectful, helpful, & understanding. Mahalo Nui Loa for all your hard work.
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June 2023 by Marilyn Montaigne
Great service and staff!
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March 2023 by Fate Yanagi
worst bank ever. very very slow. never enough people. antiquated processes. no one bit of respect for customer’s time. just to be clear this is a management failure. individual tellers are fine, after you wait for hours in line. crazy how backwards they can be. It’s like night and day compared to a credit union where they respect customers.
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February 2023 by Karet Silander
I tried to withdraw all my money and close my account but they was going to charge me $50 to close my account. I basically had to pay to get my own money.
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January 2023 by Landon Beuker
Very slow service
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May 2022 by Meleana Mendez
Hate this bank sadly since management changed
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January 2021 by Jennifer R
Tellers are not very friendly to haoles.
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May 2020 by Chingfeng Chen
I saved some money here on February 4, 2020. A very kindly and friendly staff helped me a lot.
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February 2020 by Cyrus M.
Very nice bank small but yet convenient and easy to get stuff done as it wasn't very busy. the tellers are friendly and sharp. Very helpful
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December 2018 by Clayton Thomas
D*** fees + miscommunication = lost business. I opened my account here specifically to avoid the dormancy fees that Central Pacific Bank charged, which led to me closing that account. I was assured that First Hawaiian doesn't do this, but then I started getting charged anyway. They said they could only reverse two fees. No idea why this fee is charged, since my other banks don't do it, but it's a problem since I work abroad and don't visit here often. Waste of money - if you travel or have many accounts and don't want to worry about having account activity, take your business elsewhere
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April 2017 by HeyJunie J
They said I needed to have an account to buy a cashier's check. :(