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February 2024 by Grainne Rafferty
Joyce was the nicest post office worker i’ve ever met. If all post workers were like Joyce the US postal service would be better off!Thank you Joyce you are amazing
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June 2023 by Vince Tibbles
Had a small issue with one of my packages and went over to the post office. Andy (the manager) was fantastic and super helpful. He was nice enough to meet me at the parcel locker outside my house within 5 minutes and solved the issue. He even gave me his personal number Incase it happens again. Super nice guy and an asset to the postal service! This guy needs a raise.Thank you again Andy!Michelle and Leslie are also great employees and are very kind and helpful. I’ve seen several negative reviews from people blaming the staff for not having enough people working. There are limited positions filled all over the island and it’s not their fault. Every time I have come in they are doing the best job they can.
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April 2023 by Brian Nicholson
We shouldn't be getting the amount of pink re-delivery slips we are. If your packages or certified mail aren't being delivered to your home, file a personnel complaint on USPS website by clicking Help > Contact Us > Personnel > Complaint.Rural Carriers and highway contractors are paid to deliver oversized parcels to the door. It's part of the evaluation of the route. If there's a problem with that evaluation, it needs to be taken up within USPS and not at the expense of a customers time and trouble for not getting parcels and certified mail to the door.In addition, if the mail was delivered as intended it would lessen the amount of traffic at the Paniolo intersection.Let's get some change started.Here is the official USPS policy."Parcels are to be taken out for delivery on the first trip after receipt. If a parcel is too large for the box, the supplier is required to attempt delivery to the customer's residence if on the line of travel, or within 1 mile on the line of travel and retrace totransact business, when necessary, to affect delivery. (Dismount, if necessary; see 333.4.) If the parcel cannotbe delivered on the first trip, leave a PS Form 3849 in the customer's box. A second attempt to deliver should be made if the customer desires."
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March 2023 by Joseph S
Order a product from Amazon. The package arrived at Waikoloa PO and they immediately returned the package back to the sender after a few minutes of arriving at the post office. Complete idiots!!! Lua Kula street FTA is literally .5 miles away!!!
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March 2023 by P S
Terrible beyond comprehension! No respect for their customers at all. Today at about 2 PM have waited for 1 hour in line for my general delivery packages that had arrived at the office at 8:31 am, according to the USPS's own tracking records. In the end, been sent home empty handed, after being told straight in my face that yes, the packages must have been received and "should be there, somewhere in that big pile, still unsorted" but the office did not had time/man power to handle them. No excuse, nothing. I want everybody to know that this today's situation is not an exception. It's typical. It's been going like that for almost a decade, at least since I bought a vacation property in Waikoloa. For which, BTW, I pay 3 times the amout of money in property taxes versus a local - go check the rates on line. In exchage for this, in this town of perhaps 10,000 souls, USPS does not deliver the mail at home (with some "special exceptions"), the likelihood to have your packages delivered in time is less than 50% (about a year ago I had one important package for which I paid $300 for the delivery alone late by 27 days!). Of course, there is a 10 percent chance that your Amazon sent package gets simply lost! In this corner of the world, otherwise called "paradise", indolence, incompetence and corruption are rampant at all levels of the local society, businesses and government here in Hawaii. I haven't visited the town's mayor yet "to have a sincere discussion",over a $10 small cofee, but so far, the Waikoloa postal office is the one that beats all the records hands down. What a disgrace!Notes added 2 days later:1. In the last 2 weeks 2 Amazon packages sent with USPS have been lost. This company as a whole,, USPS, got completely out of control, the opposite of what used to be 30..40 years ago when it was running as a Swiss watch2. Yet another unpolite rejection of delivery happened to me on Saturday close to the office closing hour. Got eventually my item on the next Monday .
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March 2023 by RK-SERENA
Everything about this place is horrible. . 1 staff working the line. Up to 17 people in line at any given time . Staff does not tell anyone sorry for the 1 hour 25 min wait time.
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January 2023 by Sherrie Acerson
Shipped some cat food from Amazon the Box was covered in detergent from another order when it arrived at the Post Office so they took my Box and the person's Box with the detergent put him in a trash bag and delivered them to the person with the detergent and then marked delivered so I don't have my cat food The other person does dumbest thing I've ever heard of
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January 2023 by Teahupoo
Leslie is the best and hardest worker ever , with limited funds and staff they work to provide our community with the best service possible.
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October 2022 by John P.
Aloha, We Love Our Waikoloa Post Office in the Village! I grew-up in the Big City of Washington D.C., After moving here this Post Office so much reminds me of watching Mayberry as a kid! The staff treats you just like Ohana, Especially "Leslie" she is so profession always helping to make your visit pleasurable! My Wife & I are Always So Fortunate when she is Working up front counter waiting on us! Big Mahalos Uncle Johnny & Auntie Irene
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October 2022 by Valerie Johnson
Awsome
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September 2022 by CHUCK WEBER
This post office is absolutely pathetic. We put in a temporary change of address to forward for 4 months. Mail was forwarded the first month, then nothing after. Tried calling their phone number numerous times and no one picks up. Poor customer service.
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July 2022 by Brooke D.
Long story short, the employees were so helpful! I went here a couple of times and always very courteous.
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October 2021 by Josephine Ward
Very slow service. Could benefit from a kiosk.
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April 2021 by K P
A gem of a post office that's for sure! Feeling very lucky to have this post office near by while living in Waikoloa Village. The staff works hard and is always helpful/friendly. A big thank you to our post office workers~~
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November 2020 by Dayna C.
Very helpful and well managed post office. Thank you for service the public with Such care, efficiency and patience.
