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October 2023 by Russell Alexander
Standard surf shop. Friendly staff and decent selection of mens and women’s apparel. Sunscreen. I grabbed a sun shirt. Worth a stop if you are looking for beach / pool ware.
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June 2023 by Beth P.
This Asian American had wonderful treatment - actually went to the store 2+ times (a third time on front street). Greeted kindly by white, blond haired salesgirl who offered assistance. Went to Front Street bought a shirt. Went back to this location and they let us exchange it. No problems. This time, was helped by two AANHPI salesmen. Super helpful and kind as well. By the way, I have children who are blonde hair, blue-eyed, Asians. Don't judge a cover. Love ripcurl.
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October 2022 by Janel M.
I have been a fan of Ripcurl for about twenty years but never again. The customer service has taken a nosedive. I took a wetsuit in for minor repairs and was given a four to five week window to get it back. After three weeks I went back and inquired about when it would be returned. I was assured it would be back in two weeks. As I was supposed to leave for a surf weekend with friends, once again I stopped into the SC store and asked about my wetsuit. I didn't get it back in time and missed the trip. I continued to drop into the store asking for updates. After nine (yes, nine) weeks I got angry and drove to the repair location and told them to just give me my suit back. They couldn't find it, saying I would get a phone call when they located it. I was less than ten minutes away when I got that call and immediately turned around. Turns out they hadn't touched it in those nine weeks but it only took them those ten minutes to deem it unrepairable. It took nine weeks to spend ten minutes inspecting the suit??? Seriously poor service. Never again will I purchase a wetsuit let alone even a tee shirt. Save yourself massive amounts of frustration and get another brand!!
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October 2021 by Mary A.
Rating the service/ impression only. (Note: I am Filipino) I walk into rip curl and the caucasian girl working at the front didn't say anything to me. If anything she kinda just watched me/ my husband (also Filipino) walk in. I actually dont care about being greeted so I said "hi" and continued to browse. But then a caucasian couple walk in a few mins after me and then suddenly "hi welcome in!" like super excited. Every group of caucasian guests that walked in after us were greeted. They even offered to help them. Weird because now there are a total of like 6 ppl in the store and we were definitely ignored. I go back a few hours later to purchase the thing I wanted (it was big so I didn't want to walk around with it while shopping). I walk in and the two girls at the front stared at me as I walked in. We are the only 4 ppl in the store now. Nobody said anything haha. I thought the second caucasian girl was a customer but it turns out she also worked there. Both paused their convo to watch us walk in. I made my purchase anyway. I just felt like I wasn't seen. I already have that problem with the bathroom soap dispenser and don't need that anywhere else. I rate this experience a 1/5 stars. Please greet everyone or ignore everyone.
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September 2021 by J P
Store has high quality items. Bought two pairs of Reef sandals and love them!
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December 2020 by Melissa Garcia
Super unhappy with the store. Found a bathing suit that I liked after searching for about an hour. The bathing suit had two tags on it which was odd with two different prices. I assumed it was a discounted price and an original price 69$ and $109. Took it to the register I found out that the price was actually the higher of the two prices and that it was miss labeled. Typically when you make a mistake and miss label an item with an actual tag the store honors that price. All the swimsuits were mislabeled. I’m not shop here again. Bad service.
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December 2020 by Melissa R.
Super unhappy with the store. Found a bathing suit that I liked after searching for about an hour. The bathing suit had two tags on it which was odd with two different prices. I assumed it was a discounted price and an original price 69$ and $109. Took it to the register I found out that the price was actually the higher of the two prices and that it was miss labeled. Typically when you make a mistake and miss label an item with an actual tag the store honors that price. All the swimsuits were mislabeled. I'm not shop here again. Bad service.
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September 2019 by Steve L.
Another shop close to Wailea, to grab any beach gear that you may need. Quiksilver and Rip Curl were cool enough, but preferred the small shop feel of High Tech out in Kihei. This was just closer for quick purchases.
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July 2019 by Michael J.
I visited Rip Curl hoping to find a watch I really like. One of the store employee named Montanna kindly greeted me and asked if I had any questions. I asked about the watches and she was super helpful. She answered all my questions( I did research) I found the watch I wanted and my favorite color !!! Thanks Rip Curl and Montanna!!!
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September 2018 by Rich L.
Lol a bunch of flighty and ditzy girls too busy talking to each other to help customers. They were hired for a specific purpose that has nothing to do with brains or customer service. Let's see how long this store lasts
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July 2018 by Lani G.
First time visiting this store and sad to say it was a terrible experience. My fiancé and I felt like we were a bother when we walked in. Worker was by the register and didn't even look up at us. My fiancé felt awkward being there, but I really like rip curl because I know their brands fits me well so I wanted to shop longer. I've been in customer service for over 10 years so I know how it is. We entered around opening time so thought maybe she wasn't "up" yet so let the uncomfortableness slide. But this one star rating is for our exit. My fiancé tried to say thank you as we were leaving and the worker didn't even acknowledge us....again!
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May 2018 by Richard Gutierrez
I had a great experience at the Rip Curl shop in Wailea. Amy was very helpful and attentive to my needs. I'm glad I decided to shop there.
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October 2017 by Ian Semivan
Some cool surf shirts mixed in with hollister-esque apparel. Also no music during shopping experience, had to settle for small talk with employees.
