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October 2023 by Ericka Sutton
Had a wonderful experience shopping with Phillip today. He helped me pick out several items all of which looked great. Overall excellent service and experience shopping and I’ll be back whenever I’m on the island !
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June 2023 by James
Rebecca was very nice and helped us pick out a few items. She emailed me as I forgot my sunglasses in the changing room. Thank you!
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June 2023 by Travel 4 Animals
Great experience today. Saw the bad review about the clerk (bald older guy w tats). He was really helpful and friendly to us. Went out of his way to find me the right cuts and gave great advice. We’ll come back.
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December 2022 by host ohana
Shopped at TR today for a Christmas gift along with my fiancé and we had the most uncomfortable shopping experience ever. The clerk (bald, older, male, with tattoos) was standing by staring at us the entire time we were shopping without saying a word - not even offering suggestions. It felt very awkward, he was not personable at all and appeared to look annoyed. This is completely unacceptable for customers who spend hundreds of dollars and who are repeat customers. I can say we will not be back spending money here anytime soon. Please train your staff!
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December 2022 by Adrienne G.
The Mr has always had great luck at Tori Richard and this visit was no exception Seeing a fun Xmas-themed shirt in the window, we went inside & found the exact shirt plus another to boot. Had we not been on our way to the airport with no time to spare, we could have gone crazy as there were tons of fun prints Tori Richard runs on the small side & true to form, the Mr had to select a size bigger than his normal go-to size but it's nice to see consistency in creation so we know his "Tori Richard go-to" size & have a consistent fit Fun, bright & colorful mementos from this most recent trip! Thank you!
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August 2022 by Rick Thompson
Just had a great experience at the Wailea location, thanks Philip. Very attentive and helpful. I love the way TR shirts fit. Definitely will be back next time through.
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December 2021 by Nathan Fife
Great shop, shirts had a cut that fit both me and my wife really well. Style is fun without being cheesy. Highly recommend!
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September 2021 by Jason M.
Needed work clothes and Rebecca was amazingly helpful and sweet, had wonderful suggestions and even steamed the pants I got before leaving :))))
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May 2021 by Danomacdad Mc
Made a special effort to stop in and pick up a TR shirt. I have no idea what the previous review is talking about as I found the saleslady working absolutely wonderful. I’m a pretty big guy, so once I found a pattern I liked the salesperson sourced out several different sizes and cuts for me to try on, and with her help found the perfectly fitting shirt. Our interaction was friendly and efficient. I couldn’t be happier.
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May 2021 by Tahir Rashid
I went here with my family and had very unfriendly experience. Everytime I come to Maui, I spend a few hundred dollars at this place. I wanted to buy a few shirts but the lady with an accent wouldn't attend to us. She kept talking to a customer who was trying to disengage and leave. In the past, we always had friendly customer service at both Wailea and Kaanapali stores. I am sure that lack of my sale wouldn't make any difference to Tori Richard. I wanted to share this with other brown people like me who may want to shop here.
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May 2021 by Paul Lindenberger
Love the shirts and shorts!
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January 2020 by Sotto V.
There are a few high end shops catered for Japanese tourists. The rest is typical of any mall in America. There are a number of restaurants, ice cream parlor, ABC store, clothing stores ...etc. This is an interesting place just to browse about.
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January 2020 by Julie N.
Pretty small and dead plaza. Gps was going nuts trying to give me directions to this place. Cute shops in an outdoor mall type of setting. I mainly went here to get some Honululu cookies. Parking is validated with 25 dollar purchase. The abc store here has more merchandise compared to other abc stores. Lots of high end stores like prada, tiffany, LV, and gucci.
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January 2020 by Johanna G.
Came in for the first time ever to find my husband a nice shirt. Judit helped us out. She was absolutely amazing, friendly and professional! We ended up with two shirts. One was a nice dress shirt and a T. My husband loves them, they are so soft.
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December 2019 by Laura P.
Nice shops for gifts and souvenirs. Also enjoyed the island gourmet markets! Will definitely come back the next time I am in town. The common areas are clean and there is a nice selection of shops here. They did not have live music the night I was here but I saw the advertisements for it. Hopefully next time.
