Auto Insurance near Wailuku, HI

“Due to an increase in rates I reached out to State Farm for something less expensive. Gen Purdy responded and provided awesome service and a nice policy with basically the same coverage for less money. Transition was easier than expected. Just a few emails and information swaps and I was done. With my other insurance, they actually told me my policy was cancelled when in fact it was paid in full so along with saving money, I actually get an agent who is on top of things.”

“Jonathan Fiske saved me hundreds a year on home insurance. The nearest quote from another well-respected broker was almost twice as high. It was a ridiculous difference. Props to Jonathan for helping us make our Maui dreams more affordable. I have his card to give to others.”

“Aloha,
Celia Shibata provided excellent customer service by researching my account history and emailing a very detailed explanation of the various amounts due and balances. She is the main reason that we continue to get insurance from State Farm.

Mahalo,
Dean M. and Jill Anne S. Ono”

“When my family and I moved to Maui, we switched from Geico to State Farm. Paul and his team set us up with Auto and renters. I am so appreciative that Paul had a meeting with me to explain my coverages and what all of the numbers mean to ensure I had adequate coverage because insurance can be confusing. We SAVED money and got BETTER coverage. Not to mention having a dedicated agent on island to help with all of our insurance needs. We always felt like Paul and his team were looking out for me and my family and what we needed, we never felt unnecessary insurances being sold to us. I would HIGHLY recommend doing business with Paul MacDonald, you will feel he has your best interest at heart!”

“I am updating my review from a 1 star to a 4 star, due to Matt calling me and genuinely caring about improving my experience. I appreciated the call and I understand things take time, however better communication is needed and I believe Matt and his team will deliver that.

I have hurricane insurance through Allstate and for the most part, I don’t need to contact them for much. I pay my premium and the provide my coverage. Nothing crazy. Recently, my mortgage lender reached out to them for a copy of my policy. They never returned any messages, I emailed Matt who was very responsive when I first signed up more than 10 years ago. He never returned any voicemails or emails. I finally got in touch with Tony, he was nice and said he would help me and send over my policy, no problem - this was on a Friday. I never heard back, and by Monday, my mortgage lender never received anything. I called on Monday and Tony informed me he was getting an “error” so his coworker sent it. I called my lender and they still haven’t received anything. I understand things happen but no excuse for ghosting me and not responding to emails or voicemails. When I texted the customer service number to ask how I can leave a review, all of a sudden I got an email with my policy. Not sure if that was coincidence or not, but definitely frustrating. I always try to support local businesses and this experience is making me want to switch insurers especially since they’re not the cheapest either, combine that with poor customer service, no sense staying with them.”

“Pyramid Insurance on Maui is the best. We worked with Jaxson Stinger and he got us two good homeowners insurance quotes with excellent coverage. We were in a time crunch and Jaxson came through in record time. Highly recommended.”