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February 2024 by Pam I
Love this location !! Folks are always friendly and they aim to please ! Easy access and plenty of parking if you don't use the drive
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February 2024 by UBCNME
Frist time being here, i was charging my electric motorcycle at EV station. I ordered some iced coffee while my bike was charging.
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December 2023 by Ash F.
Servers were so rude and being very passive aggresive the whole time. Do not go here if you want good service and kind workers. And no, I was not being rude or loud, I am in the service industry myself and I understand having bad days. However the aggresion towards a random custoner was extremely inapropriate. There was no need to stink eye me just for being there. The food was alright. nothing special, very strong. There was a few other people in there and it was very quiet. not a good place to hang around at especially with the immature, judgemental workers.
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December 2023 by Valerie Mae R.
coffee is nice, service isnt. Girls gossiping during work and it needs to be much more professional, I did not like the way they were talking about other people. today they didnt have cash in their register .. no sign no nothing about not taking cash only card which is stupid. time was nice, coffee is nice, but service was not it today. DO BETTER!!
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December 2023 by A S.
I have been a coffee bean customer here on Maui for years, since their first location down in Wailea. But today makes me not want to come back. At least not for a really long time. We were already having issues with ordering over the speaker but we always chalk it up to the quality of the speaker. We had ordered 3 drinks: a regular ice blended matcha with peppermint and whip, a regular hot half-sweet cookie butter latte, a regular hot half-sweet soy cookie butter latte (they were out of oat). But when we got to the window for payment, it was another story. On our receipt, Kiyanalin was the one helping us but there were three of them giggling and dancing. They were goofing off and fooling around while we were waiting for our drinks to be made, and while we were waiting to get our credit charged. I'm all for having a good time and having fun, but not when it starts to affect the quality of service. They had overcharged me for two soys instead of one, they forgot the whip on my ice blended matcha, and when they handed us our drinks, they were not sure of which one had soy and which had regular milk. When we asked which one had soy, the barista looked at us really confused and guessed which one had soy. My sister is lactose so when we told her that, she only took back one drink. They had remade it but when we verified, she said "no soy". She then told us the one that was not remade was the soy one. We then just drove away because we were over it. Since I am the one that drinks regular milk, I tasted both of them. They were both cold and both tasted exactly the same, there was a sour/bitterness to it. It tasted like either the milk has been out for too long or that it had just turned bad. And all the drinks took a little more than 10 minutes. It's such a bummer because we love coffee bean. But this was a really bad experience for us. It's gonna be a while until we go back.
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October 2023 by Brenda K.
Nice change from my regular stop - Hazelnut Frap was amazing! Folks are nice and love the pastries.
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September 2023 by Kian M.
I would like to commend Mahina for going the extra mile and delivering great customer service.
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September 2023 by Georgena C.
Great service and the coffee and tea are great keep up excellent work!!! One more thing the food was great better than Starbucks lol! Thank you wish you folks were in Virginia but hey that's what I would look forward too!
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August 2023 by Scott Matsuura
Just a great neighborhood type coffee place. Great for meeting others. Staff is great, makes it very comfortable.
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June 2023 by Ann L.
Waited in the drive thru for over 15 minutes after ordering, they didn't know our order when we arrived at the window, we repeated it, and they still got it wrong. They were so curt we decided to leave and go elsewhere. Needs a lot of work on the service end.
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May 2023 by sylvia s
I'll be back, great service ??
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May 2023 by Jasmine L.
Great alternative to Starbucks. My favorite is the ice mocha bleakness coffee and salmon bagel. The price is also affordable. Definitely recommend
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May 2023 by Danica F. (Dearest Danica)
I always have a soft spot for the Coffee Bean & Tea Leaf because it’s nostalgic for me. This locations is clean, the staff are friendly, & there’s great customer service. At the time of this review, this particular location has jot adapted the brand’s app & online ordering services. Hope they can get that soon; it would really help customers. :)
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April 2023 by Danica Dearest
I always have a soft spot for the Coffee Bean & Tea Leaf because it’s nostalgic for me. This locations is clean, the staff are friendly, & there’s great customer service. At the time of this review, this particular location has jot adapted the brand’s app & online ordering services. Hope they can get that soon; it would really help customers. :)
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March 2023 by Ronda Smythe
Always friendly and happy service.
