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July 2022 by Rachel Quinlan
Dr. Pickerill saved our young pups life! I live in Volcano and drove the two hours because there weren’t any other emergency clinics answering or taking in emergency cases even in Hilo. I’m so incredibly grateful to her and her team. She is a healer and an incredible Dr. with a kind and dedicated spirit to her work and the animals she cares for. She is a gem I would highly recommend her!
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May 2022 by T Y
Great staff...receptive and most accommodating with pet needs and personal schedule.
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December 2021 by John H.
The only good thing is they had openings to get our animals in. Otherwise majorly overpriced. At least double the price of most other clinics
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October 2021 by Star T.
My Service dog Alejandro age 12 1/2+ years old was s u f f e ring so badly for a really loooooong time with a Fungal infection the very next day he's a NEW dog! Vet Jaclyn is Pawsome! Come in strangers leave as Ohana with all the TLC to furbabies! The visit was such a pleasure with Dr. Jaclyn who explained to me in great detail of how I must care the treatment plan for my dog to restore his health. I wish I had known about Aina Hou Animal Hospital in Waimea existed since I've been to many Vets who misdiagnosed (includes Veterinary A** O Ciates in Waimea ) other Kona Vets my pet's medical condition thinking it's fleas to allergies then given an eXpen$ive flea treatment which didn't work. Next, the bills were OutRaGeou$. I've been told by other Vets it was allergies which it's not. Dr. Jaclyn was instrumental in diagnosing him, showed such compassion to my good old dog on his last days and months had such a transformation overnight. The very next morning he's feeling spectacular! Dr. Jaclyn is an angel Heaven Sent who I met in Kona at Target one Sunday afternoon by chance. Before meeting her, seeing other Vets trying all kinds of treatment he never got better just biting himself to death. Next, his nails were super THICK so she clipped them too! It's been over two years since my good old boy even held his tail up today a sign of happiness on our short walk away from our subdivision since dogs aren't allowed ('cept for the "Chosen Ones") to be walked with the CC&R's. I am so thrilled! His fur changed overnight. I am so very thankful Dr. Jaclyn who nailed it down! I gave Alejandro the medicated shampoo Dr. Jaclyn prescribed along soaking in real good then leaving it on with her directions then rinsing it off in warm water. Next day his fur has no white flakes nor is he even scratching himself to death. Next, Dr. Jaclyn prescribed his Antibiotics with another 'script which I am grateful for all of her care, attention and expertise in solving this constant biting problem. This is the first day he hasn't bit his fur and his look as improved 100% with his fur feeling comfortable and happy again! Finally, Aina Hou Animal Hospital is Thee Be$t! The staff especially Shelson was so gracious, kind and showed empathy as my dog was having a difficult time just walking in. Next, giving me directions over my cell until I reached their Animal Hospital after getting lost due to the construction, Vog on the way over, freezing rain from Kona I really appreciate this Vet's Office. I was so surprised at how rea$onable the prices are compared to other Vets which as I said before didn't have a clue! We'll return for my pets worth the drive! Mahalo to all the kind staff and especially for Dr. Jaclyn!
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March 2021 by Cortana Shepard
My vet did not answer their phone on a sunday as our cat was having seisures from fertilizer poisoning. Dr. Pickerill answered right away and saved his life. 10/10 would recommend.
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March 2021 by Desiree Hillen
As a pet Mom, having an emergency happen on the weekend is scary...I called Aina Hou Animal Hospital, left a message with the answering service and got a call back within 15 minutes. Dr. Pickerill handled me very well, cause I was panicking....got to the hospital and he took good care of me and my fur baby, came out to give me updates since I couldn't go in with my Hema...explained how to administer the medications, the service was simply wonderful!!
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March 2021 by Michael Galvin
Dr. Jackie came on an after hours emergency call to euthanize our pet boar that had a badly broken leg. She was wonderfully compassionate and completely professional working in a difficult outdoor environment in growing darkness. We recommend Dr. Jackie as the most caring and capable vet ever.
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October 2020 by Scottie Love
Everyone has been so helpful since we found this place a year ago. Our dog has had two bouts with liver problems and they went out of their way to help.
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October 2020 by Jodi Grumet
Dr Jackie has been awesome! She has taken care of 2 dogs and my cat. I highly recommend Aina Hou! The staff are super friendly and caring! Highly recommend
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September 2020 by Chris Reed
Wonderful staff, caring and friendly people who love what they do.
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September 2020 by Robert Klein
Dr Jac is a Great vet
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September 2020 by kaipo miller
Awesome friendly staff!!
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August 2020 by Lauren Lewsadder
They always get my babies in and seen genuinely glad to be of service. Dr Jacque has saved 2 of my animals now! Thank you for your professionalism and compassion.
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August 2020 by Sylvia Grilho
This place was a real life saver, I'm so happy that they're there ❤
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August 2020 by Liz Chock
Mahalo to the very compassionate staff here! Our bunny was very sick (quickly) and Daniela over the phone was so compassionate and helpful. We got the last emergency slot that day. Unfortunately Remy Rabbit passed away on the way to the vet, but the staff was still so compassionate! We had her cremated (I think through a 3rd party) and when Aina Hou Animal Hospital returned her ashes, they also gave us a heartfelt signed sympathy card! That was totally unexpected, but so heartwarming and appreciated! If we ever have another pet again, we are definitely coming here. Mahala nui loa! You have ALOHA!
