-
February 2024 by david southerland
Did not fully disclose all charges.
-
January 2024 by Eden Silva
WOW! A big THANK YOU to the team at Aina Hou for gettjng our Dairy Goat in last minute for a case of Mastitis. Fun and friendly staff, nice facility and reasonable pricing! If we lived in Waimea we'd switch our whole team of furry friends over to them! ?✨
-
May 2023 by Hale Hamakua
Wonderful experience! Brought in our goat, vet was kind and knowledgeable. Staff is amazing! You can tell they love animals and love what they do. Highly recommend!
-
March 2023 by Nick
Wonderful place to bring your animals small and large! Immediately felt family vibes upon bringing our dog here for the first time, they were very honest about what was and wasn't necessary for owning a pet on the big island in relation to size/breed. Very friendly and helpful when we needed to set up a prescription for our pet, giving us the most affordable option to do so as well as providing us with the necessary info/ experience to help make informed decisions about pet care/needs. I will definitely recommend it to any folks seeking a new veterinarian.
-
March 2023 by Anna Sanchez-Newby
It says call anytime 24/7. Well I did two days in a row for our dog with IVDD in excruciating pain that could be dying and both times the on call answering service said there was no one to answer and that we were welcome to contact an emergency vet of our choice. If I hadn't called every vet on the island already maybe this would have brought me comfort. Didn't even give me a suggested vet to call. They should change their listing to say emergency 24/7 unless we happen to be taking the weekend off.
-
April 2022 by Wildblooms 808
Nothing bad to say about this animal hospital! Very sweet and compassionate individuals. All of them! Front desk to vet techs and doctors, very caring. First time bringing my old doggy here but from now on I’ll be going to them:)
-
December 2021 by M J
I had an emergency on a Friday evening with my cat, Mauna. I called Aina Hou and got their answering service. The info was collected and I was told they would get back to me within 15 minutes. I had barely walked across the kitchen and the phone rang. It was them with a prompt return call. I explained the situation and I was told what could be done, all the options and costs and I was so appreciative of the kind demeanor, thoroughness and knowledge of the doctor. I highly, highly recommend these folks. Our pets and animals close to us are so important and it is good to know that this practice exists to help in their care. Thanks you SO much!
-
December 2021 by John H.
The only good thing is they had openings to get our animals in. Otherwise majorly overpriced. At least double the price of most other clinics
-
October 2021 by Star T.
My Service dog Alejandro age 12 1/2+ years old was s u f f e ring so badly for a really loooooong time with a Fungal infection the very next day he's a NEW dog! Vet Jaclyn is Pawsome! Come in strangers leave as Ohana with all the TLC to furbabies! The visit was such a pleasure with Dr. Jaclyn who explained to me in great detail of how I must care the treatment plan for my dog to restore his health. I wish I had known about Aina Hou Animal Hospital in Waimea existed since I've been to many Vets who misdiagnosed (includes Veterinary A** O Ciates in Waimea ) other Kona Vets my pet's medical condition thinking it's fleas to allergies then given an eXpen$ive flea treatment which didn't work. Next, the bills were OutRaGeou$. I've been told by other Vets it was allergies which it's not. Dr. Jaclyn was instrumental in diagnosing him, showed such compassion to my good old dog on his last days and months had such a transformation overnight. The very next morning he's feeling spectacular! Dr. Jaclyn is an angel Heaven Sent who I met in Kona at Target one Sunday afternoon by chance. Before meeting her, seeing other Vets trying all kinds of treatment he never got better just biting himself to death. Next, his nails were super THICK so she clipped them too! It's been over two years since my good old boy even held his tail up today a sign of happiness on our short walk away from our subdivision since dogs aren't allowed ('cept for the "Chosen Ones") to be walked with the CC&R's. I am so thrilled! His fur changed overnight. I am so very thankful Dr. Jaclyn who nailed it down! I gave Alejandro the medicated shampoo Dr. Jaclyn prescribed along soaking in real good then leaving it on with her directions then rinsing it off in warm water. Next day his fur has no white flakes nor is he even scratching himself to death. Next, Dr. Jaclyn prescribed his Antibiotics with another 'script which I am grateful for all of her care, attention and expertise in solving this constant biting problem. This is the first day he hasn't bit his fur and his look as improved 100% with his fur feeling comfortable and happy again! Finally, Aina Hou Animal Hospital is Thee Be$t! The staff especially Shelson was so gracious, kind and showed empathy as my dog was having a difficult time just walking in. Next, giving me directions over my cell until I reached their Animal Hospital after getting lost due to the construction, Vog on the way over, freezing rain from Kona I really appreciate this Vet's Office. I was so surprised at how rea$onable the prices are compared to other Vets which as I said before didn't have a clue! We'll return for my pets worth the drive! Mahalo to all the kind staff and especially for Dr. Jaclyn!
-
June 2021 by Lorrie Smith
They are the Best by far. When we first started using them we had an after hours emergency and they were the only Vets out of 8 that we called to call us back. They have seen us through several emergencies, and the loss of beloved fur babies(I have several fur babies!) They have always been kind, compassion and understanding. I will never take my pets anywhere else!
-
June 2021 by Marie Donahue
Dr. Jackie is an amazing animal vet. I would highly recommend her to any dog, cat or horse owner. She is kind, genuine, responsive, professional and so experienced. Her staff is friendly and very knowledgeable. Rey and Ka’la have been wonderful with my horses and have excellent horse handling skills. What a beautiful facility as well, Aina Hou no ka oi!!!!
-
March 2021 by Michael Galvin
Dr. Jackie came on an after hours emergency call to euthanize our pet boar that had a badly broken leg. She was wonderfully compassionate and completely professional working in a difficult outdoor environment in growing darkness. We recommend Dr. Jackie as the most caring and capable vet ever.
-
February 2021 by Susan Sullivan
In reference to the bad review from a breeder, I am a breeder and have found Dr. Jackie and her staff to be absolutely wonderful to me with their compassion, availability and competency. Dr. Jackie has walked me through some complicated situations and she went way out of her way for us. They always answer any of my questions and get right back to me.
-
February 2021 by Kane Kanaka
They have been amazing. The first time I needed them was for an emergency. They were the only Vet to call back! Ever since they have cared for 2 of my animals. Very friendly, professional and compassionate Care
-
February 2021 by Kyle Estelle
The only vet on the island that would answer my phone call for an after hours emergency. Treated our dog and family with compassion and empathy. I will be bringing my dogs here in the future.
