-
December 2023 by Bonita Brooling
Big shout-out to Robert today!! My car was overheating and burning through coolant. Robert took a look and found not only was my radiator cap bad, but the tube was disconnected! Then he replaced the tube and the cap, and filled the coolant. Great care and extra service. You are a lifesaver and have won my business!! Mahalo Nui Loa, Robert and Car Quest!!
-
October 2023 by Daysan Kauhi Jr
Nice Service and they provided a lot of useful information.The braddahs atthe front desk is was helpful.
-
June 2023 by Darren Keck
Had what we needed at a time when we desperately needed it.
-
January 2023 by Susan M.
I cannot believe the negative reviews posted for Carquest of Waimea! My experience today is ALL positive!! I am a 70year old lady whose Nissan Versa battery decided to die at Longs. AAA did not have a replacement and suggested I go to Napa Auto Parts and purchase one-without turning off my car( a good samaritan Dylan jumped it so I didn't have to wait an hour for AAA) but Napa did not have a battery (though I had purchased one for this car there 3years ago!!) so I went to Carquest and they had 5 in stock! Keola was absolutely wonderful and immediately calmed me down-I was able to coordinate AAA to meet at Carquest to change out the battery.Thanks to all the helpful and kind people who helped me, I am grateful. Susan Mc
-
October 2022 by Lei
They helped out my brother with finding the parts we needed. They were quick and friendly :)!
-
May 2022 by Tayler T
Amazingly had the car part that we needed! Fast service :)
-
March 2022 by Jadean Uilani England
If they don't have it they will help you find your needs right quick!
-
December 2021 by Gary Matsuo
I got what I needed on the first try
-
August 2021 by Doug T.
Aloha, I'm writing this letter today, to make you aware of an incident that happened at a Car Quest location in Waimea, Hawaii on August 6th, 2021 at approx. 4pm, that was both unprofessional and extremely scary. I came into the Car Quest store in Waimea and said, How you to the clerk, and he responded with, What do you need. At that time, I felt that was a rather rude response to my polite introduction, I said, usually people respond in return, and the clerk began to banter with me about what he said and how I responded. I decided to leave the store and said have a good day, at that time, He came from behind the counter in a threatening manner approached me at the door as I was exiting, and said Don't ever let me catch you outside of the store, at this time he had pulled his mask down and was extremely violent in his actions, This is considered Terroristic Threatening and is not being taken lightly. As if this is NOT BAD ENOUGH, At approximately 4:45p I was at the gas station next door that adjoins the Car Quest property getting gas and the clerk from the Car Quest came outside and was yelling and cursing at me and then approached me in the gas station parking lot and said He was going to snap my neck. The clerk is very unprofessional, extremely violent and a threat to your bottom line. I do not know if this is a Legal or Civil Matter, I do feel there must be consequences to this extremely unfortunate incident. This all could have been avoided with some simple Customer Service. I ask that you review your security system footage for verification and I am making a formal request in writing that any and all digital video and audio of this event that you possess be retained for future consideration by interested parties. Mahalo for your time C J
-
May 2021 by Vmlc L.
I walked in and they hardly talk to you. Manager cracked a loud burp. They’re wearing mask the wrong way or hardly cover themselves. They’re constantly smoking every 3 seconds and they even go back in the store smoking with the mask down. They have a lazy attitude. If you didn’t aspire to more don’t push your misery towards costumers. Take a shower clean up act and look professional. Terrible attitude. Just a bunch losers. No manners they’re too comfortable there like they’re already at a bar or they’re house getting drunk.
-
January 2021 by Andy Sheinis
The manager, Paul was great. He took the time to help me sort out a problem with an order I had and went out of his way to help me solve it. Great, old-fashioned service. Big mahalos!
-
January 2021 by Paul Gillaspy
Employees don't wear masks. One said he "forgot" his and others just left around there necks... when asked to put on he said it's "not busy enough"! Wow, no respect for customers' health. To boot, called in to special order a part and was told would need to come in store to place order. After 30 min drive, said it was out of stock! Incompetent and lazy... don't waste your time, go to Napa 1 block away!
-
December 2020 by Lia W.
The employees don't wear masks when you enter the store. I told the man behind the desk that I felt uncomfortable and asked him to put a mask on. He refused and said I could leave if I didn't feel safe. This is insane! I will avoid this place at all cost In the future.
-
December 2020 by Paul G.
Employees don't wear masks. One said he forgot his and another had one around his neck. Incompitant and lazy! Said to come into special order a part. After 30 min drive, said it was out of stock, ridiculous! Don't waste your time!!!
-
June 2020 by Kenya Gary
Excellent customer service and knowledgeable of all makes of vehicles. Keep up the "Good" job.
