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September 2023 by Lance C.
Pharmacy is utterly broken, dysfunctional, can't answer the phone, unconscious and incompetent management. If they can't accomplish simple management how can they be trusted to fill prescriptions?
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July 2023 by Colin P.
No in store help. Not really fully stocked, but typical post pandemic retail situation with regards to lack of informed and motivated employees.
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March 2023 by Carol W.
I went to pick up a prescription today and asked how many pills were in the bottle. She told me, and I mentioned that I used the medication fairly rarely, so the clerk said she was "going to change the label" and came back after taking HALF the quantity out and then charged me the same amount as she quoted me for the original quantity. I was stunned at this sleight of hand... fortunately I can afford the medication and use it rarely, but gee whiz....
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January 2023 by Seaside living s.
The workers here are really nice, and I've heard them put up with some real abuse now and then. Props for the effort to keep the aloha going at work!The pharmacy has long lines. At least they finally put a sign up outside with their hours! Right now the close for lunch around 1-2pish.If you are from the mainland, please don't expect the little local Longs to be able to stock every random RX you may want to fill on vacation. Plan ahead and bring your chronic meds with you! ALL the pharmacy's here have issues getting some meds, and it serves no purpose for you to go on & on about how your CVS in Indiana has no problem getting your stuff. NO ONE CARES and it has nothing to do with whether it's available here. I love this store and the ladies who work there!
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November 2022 by Carol F.
This drugs store was a handy shopping spot in Waimea, HI. I was in need of a few things that I didn't pack for the trip. They had everything I needed from Benadryl crème for bug bites to snacks and soda for our beach days. We bought $80 worth of stuff. Including a Birthday card. It is a bright and clean, well staffed, and friendly store. Always a pleasure to shop there when on the big Island.
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October 2022 by Anna Maria K.
This review is of the pharmacy not pertaining to the store it self. First let me say I MISS FOODLAND PHARMACY. I have never liked Long's Pharmacy. The staff (besides Elise) is beyond rude and for the most part aren't clear on their policies or the staff are not trained well, they see a line almost all the way to the registers at the front of the store and instead of helping their patients they completely ignore them. I went there TODAY 10/07/2022 after calling 4 different times only to be on hold all 4 times and the call ending after a little over 30 mins to finally speak to a live person on my 4th attempt at 10:30/11:00. The girl on the other end told me 1 of my prescriptions could be picked up today and would be ready between 3:30/3:45 due to the pharmacist doing vaccination all throughout the day, that's a 5 hour difference. I figured what the hell, I'm gonna be up there anyway, I might as well hang around until that time so I didn't need to stop there again until Monday to pick up the other one. After waiting 2 hours to kill time, waiting in line for another 45mins due to the drive thru being closed, the same girl (I recognized her from her voice) that told me I could pick it up today told me I couldn't get it until Sunday and I triple checked with her on the phone l asking if she was sure it was today. Then she proceeded to not only NOT own her mistake but actually made it sound like I was wrong and that I was hearing things. LONG'S PHARMACY DO BETTER!!! If KTA was an option for a lot of us, TRUST ME I WOULD BE THE FIRST TO LEAVE AND TAKE ALL OF MY FAMILY WITH ME.
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July 2022 by Cheryl F.
I had an infection of a surgical wound. Called my doctor on the mainland who called in a prescription to CVS/Long's drug in Waimea. After 1 1/2 hours, I called CVS to see if the prescription was ready but no one ever answered the phone (on hold 30 mins). We drove up to Waimea, about 30 mins away, hoping it would be ready. We got to CVS and the pick up line was 8 people deep. As I approached the end of the line, an employee told me the pharmacy was closing and wouldn't open again until 2pm (it was 1:18pm). We drove around using $6/gallon gas then came back to CVS for the 2pm pharmacy opening. The electricity started flickering on and off several times over the next 5 mins and finally went completely dark at 1:58pm. The pharmacist advised he could not open without electricity. At 2:20pm, the CVS staff asked us to leave the store because the electricity had not come back on and they didn't know when it would be restored. We called CVS in Kona to see if we could get the prescription filled there but since CVS Waimea hadn't filled our prescription yet before the power went out, they had no record of the prescription. We drove over to Foodland's pharmacy in Waimea since it was less than a mile away to see if they had power but it appeared the whole town's electricity is out (street lights, etc). I called the doctor back to have her call in the prescription to the CVS in Kona. We then drove to Kona (one hour away). Took a little bit of sleuthing but finally found CVS Kona. At the pharmacy counter, was told it would be ready in 30 mins. This must be a pharmacy triage tactic. I haven't been to a pharmacy in the past few months where my prescription was ready when I came in. Arrived back at the pharmacy 30 minutes later for the prescription, which after 6 hours of waiting and driving, cost $1.60. This is the second time we have had a medical problem while on the Big Island. The last time we went to Waimea for treatment. The urgent care doctor was belligerent and unfriendly. I would advise avoiding Waimea and go to Kona if you need medical treatment or prescriptions filled.
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July 2022 by Judith C.
I had to wait for a long time to receive my prescription and my doctor called it in and specifically told the pharmacy the number on the pill so I would get the right one. Unfortunately, when I opened the bottle, it was a generic brand that my doctor did not order. I called and spoke to Dennis, the pharmacist, he said that there was none in stock and said if I couldn't take them to toss them in the trash. When I asked him when the ones my doctor ordered would be in stock, he said he didn't know. Very abrupt and not concerned about customer and customer's issues with the product. Too bad Food Land's pharmacy has closed.
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July 2022 by Heather B.
The pharmacy SUCKS! They don't have enough staff, you have to wait in line forever! They never answer the phone and act inconvenienced if they finally do answer. Even my doctor's office hates doing business with them.
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May 2022 by Kerri A.
This pharmacy is a joke & NOT a funny one either . This is 3rd time I go to pick up my prescriptions and they are never ready. Always told idk why they are not ready??? REALLY and they will notify me when it's ready. CVS should have never bought out our local Foodland Pharmacies. They are the worst pharmacy to deal with.
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December 2021 by Andrew C.
I rarely have a positive experience anytime I have to go to this place. I just avoid the business all together.
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December 2021 by William W.
Having to go to the pharmacy many times a month, I can say I know this Longs well. There is a problem with stock occasionally, but that is not the fault of the store staff. Mark the Store Manager and Pharmacy Manager Felicia are very customer service-centric and their employees are some of the best at assisting customers. I have never witnessed an employee being rude. If I were to have any complaint, it would be that some employees chat too much. Even the one employee you would stand a better chance of Mt. Rushmore cracking a smile than her is helpful. If there is one thing that stops me from utilizing a business more than any other, it would be rude employees. Longs Waimea/Kamuela has some of the nicest, most helpful employees there are.
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June 2021 by Nanya B.
Like a lot of people are saying, this store is full of rude, grouchy workers. They pick and choose who to be really nice to and who to stalk. Go to KTA & Foodland; better because at least they hire employees who know how to act.
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March 2021 by Mark G.
Shannon at the pharmacy is rude and inconsiderate of patients and providing customer service . She Did NOT give the time of day to answer proper questions when calling in and quickly hung up. Very frustrating and unacceptable
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August 2020 by Kathy D.
I do not recommend this pharmacy. Long story short, my husband brought in a prescription from our doctor in Waimea. We filled prescriptions before at this pharmacy. They told us we are not taking any new clients. What? I'm 58 lived in many different cities and states and I never ever heard of this before from a pharmacy yes, we have insurance also the doctor is local in Waimea. Do not go to this pharmacy, we filled it at Walgreens no problem they did not say "we are not taking new clients"