-
March 2022 by Sheila Pacheco
Do not go to this guy.He is rude and totally disrespectful. For years we used Randy.Our tax prep was one of the easiest to do for him,considering we went in prepared with all information.My last appointment he made me wait 45 minutes after my schedule appointment and he acted like I was late. Then he starts to complain to me that he can not pay his workers.And maybe next year for me to go to someone else.which I did, a very professional young lady not someone crying about their personal problems to a paying client. Don't go, find someone else you might be the next victim.
-
February 2022 by Randy Griebenow
Randall was very responsive to our tax files and had great advice on structuring our business on how to grow . Thank you for the care you have given us.
-
September 2020 by Ann Werstler
Aloha. I have been using this service for nearly a decade and have always been treated professionally by Randy.This tax season was handled differently due to Covid, but so has many other tasks. Thank you Randy for keeping my health in mind during these interesting times.Ann W.
-
July 2020 by Niki
I have used Kamuela tax pros for 3 yrs now and until this year was happy to do so. All of the staff that helped me before were amazing and still are. But this year I got Randy the owner. Before covid I had an appointment and of course they closed and finally called me back and were able to fit me in. The woman who called me asked me if I could drop my stuff off b4 my appointment and I said no. Not only do I leave twn to work every day b4 they open and don’t get back to twn until they are closed but I am also self employed and have many deductions and a lot of questions. I bought a new truck this year etc. It’s not just a simple thing. And I don’t feel comfortable dropping my papers off and just hoping it comes out ok. So I arrived for my appointment and went and sat down with Randy. He asked me where my paper work was and I show him my file. The man absolutely attacked me verbally for not dropping my things off in advance. I do not exaggerate when I say he WENT OFF on me. Not only am I a kind and well spoken professional adult woman in my 40s but I pay between $300-$400 dollars for less than an hour of his time. I was shocked and quite frankly very upset. He’s screaming at me that I have no excuse for not dropping things off etc and he’s never doing this for me again. What? Your job? Finally he yells let’s just get this over with and I asked if the wonderful lady out front could help me instead. Thankfully she was able to. And Miss Kerrin was so kind and professional and apologetic as everyone heard this rant. But never once in the entire time that I sat out there did he come to apologize to me. If these weren’t such strange times I would have walked right out and sought other services but it was too close to the deadline and I agonize over this every year. In short I paid about $315 to be verbally attacked by this man. I have never experienced something like this before in a place of business. Especially from the owner. And especially as a valued customer. I will never use his services again.
-
March 2020 by jade hardel
Very unprofessional.
-
October 2019 by Sophia Hanoa
We have been going to Kamuela Tax Pros for the past four years. They are professionals. Recommended by our eldest daughter. The best tax preparer's we have had over the years. Attentive and accomodating especially with appointments. Informative and knowledgeable when questions are asked. We also get educated on how we can improve for the up coming year. Great customer service always returns my phone calls. Although we have to travel to Kamuela from Ka'u, it is worth the drive. Mahalo Randy & Staff. We appreciate all that you do at Kamuela Tax Pros. Pernell & Sophia Hanoa
-
July 2019 by Donna Bonahnah
Due to the lady whom did not want to provide her name over the phone, I'd give this place zero stars if I could. She was very unprofessional calling her customer over the phone a “fool†and then threatening saying “watch Your mouth with me fool we can hold your taxes†and laughed. We called back multiple times after she had hung up the call. We had questions about my boyfriends taxes that they had filed for him and she made it seem like it was an inconvenience to answer. She was plain out rude and makes me think that this place is a scam. How unprofessional can she be to just hang up? We left messages and called back a good number of times to only get sent to voicemail. I really do hope the person running this place can contact us back because that lady did threaten to with hold my boyfriends taxes. And that is not something we take lightly. If your looking to get your taxes done avoid this place at all cost your better off coughing up the money to have HR block do it atleast they wouldn't threaten to hold your taxes.
-
July 2019 by KC Hawaii
BEWARE of this company!!!! The lady on the phone wouldn't give her name and was being terribly rude, she was extremely unprofessional. Also had the nerve to call my brother a fool? She even said that they will hold his taxes????? Yeah you go right ahead and do that we'll see you and Randy in court! Thanks for letting us have this opportunity to sue you!
-
July 2019 by K Hawaii
BEWARE of this company!!!! The lady on the phone wouldn’t give her name and was being terribly rude, she was extremely unprofessional. Also had the nerve to call my brother a fool? She even said that they will hold his taxes????? Yeah you go right ahead and do that we’ll see you and Randy in court! Thanks for letting us have this opportunity to sue you!
-
April 2016 by Christopher Erickson
Hard working tax professionals.
