“Yeah, read the other reviews and went in to buy a phone for my wife. No other customers so I didn't even sign in, brought wife's old phone and passwords, asked for phone desired- didn't have color wanted. Picked top tier phone but didn't have color in stock either. Went with top tier phone, got charger/case/screen protector pack, had sales specialist put them on and attempt flash of old phone data to new phone. Multiple attempts failed so had to back phone up from cloud. Took over an hour but sales agent was pleasant and helpful the entire time, also while helping other customers when my phone was doing its own thing. Agent was knowledgeable, helpful, polite- and her name was Hina ?... I went in there expecting some difficulties but also went in with a good attitude and I have no complaints for services provided.”
“I had an amazing experience with Nalu the manger at Verizon. From the moment I walked in, he was incredibly helpful, professional, and patient. He took the time to answer every question I had, explained everything clearly, and made sure I understood all of my options without ever making me feel rushed or pressured.
What stood out the most was his communication. He really listened to what I needed, made me feel heard, and found the best solution for me. It’s rare to come across someone who genuinely cares about making sure you’re satisfied, but nalu went above and beyond.
If you need help at Verizon, I highly recommend asking for nalu the manager . He made the entire process smooth, stress-free, and honestly one of the best customer service experiences I’ve had. Definitely deserves 5 stars!”