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April 2024 by Marny N.
Overall 3.5/5 stars for our visit. We came during the off season, so the stay was very quiet and there were not very many people on the resort. Rooms: We received an upgrade because of my partner's Marriott status. The room itself was clean and comfortable with a lovely view! Service: This was a mixed bag. Like others have stated, we encountered employees that were pleasant and others that seemed like they didn't want to be there. The front desk employees & concierge were great-- they even sent a bottle of champagne to our room since we were celebrating an anniversary. Our server at Meridia was also great and accommodating. However, the valets & pool staff were another story. On our last day there, my partner and I were taking photos of the view from an open cabana, and an employee rushed over and said "if you don't have a reservation you need to GET OUT." We totally understand & respect that policy, but instead, perhaps she could have politely informed us on how we can make a reservation? I just wish she had responded more appropriately instead of treating us like children when we're paying $900 a night. Location: A bit remote, no restaurants nearby. Waikoloa Village is a ~15 min drive though.
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April 2024 by Brian Z.
Excellent hotel for kids. Shuttle service reliability leaves room for improvement, especially considering its location. Confirmed w bell desk that it would leave at 4:30 (for an event where we were supposed to arrive at the Mauna Kea between 4:45 & 5) only to learn from the driver they were going to wait until 5 to leave. Had to get off and find our own way. Pretty frustrating. Otherwise, everything was awesome.
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March 2024 by Tracey L.
This resort is beautiful, the whole time I was at the resort I was saying to my friend that it looks like a dream. Upon entering the resort you are greeted with a panoramic view of the beach, drink, cold towel, and a lei . The amenities of this resort are awesome! There's a schedule of activities that include cultural activities, yoga, and koi fish feeding. Also, being a Westin hotel I rented out the hyper ice equipment when I got sore after a run. Not to mention, there's a in house laundry facility and included driving range access included in the room. On the beach there's a hut to rent equipment, I never got to use it because the wind. There's snorkeling equipment, paddle boards, and kayaks available. The highlight of my trip would be walking on the beach and enjoying the breath taking views.
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February 2024 by Scott E.
We had a very bad experience...there is no "Aloha" at this resort...staff was rude, management didn't seem to care; and they seemed to track purchases, and if we didn't spend enough, we were told we were not Welcome. Avoid this resort!
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February 2024 by Josh S.
Stunning. Incredible. Understated yet opulent. The height of absolute luxury. Like nothing I have ever experienced. From the moment you walk in, you are like family. The pools are crystalline pristine and never crowded. The waves can be heard from anywhere on the property. If you swim and hold your breath, you can hear the songs of the humpback whales that are visible ALL DAY LONG from the shoreline as they teach their babies the ways of the ocean. It. Is. Magical. Freaking WHALE SONGS BUDDY. You cant make this stuff up. Life changing. This place is will have a piece of my heart forever. These last few days will sustain my soul for the rest of the bitter alaskan winter.
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January 2024 by Jeff A.
I personally find Westins hit or miss. Many Westins I have stayed at really aren't that impressive. Many are old and poorly maintained/cleaned given their price point and stature. This is an impressive resort and a good family destination. There's more for kids to do than at the nearby Mauna Kea Beach Resort. Couples however may prefer the gravitas of the later. Often the prices of these properties is roughly the same in which case the Autograph Collection property might be strongly considered a better value with its classic elegance, higher trained staff and larger guest rooms. If you can get this hotel for a reasonable rate it's worth a look but with prices frequently in the $850 and up range I'd probably pass.
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January 2024 by Hawi Jack
I was so lucky my wife booked this for our anniversary. One of the nicest hotels I’ve ever been in with a truly great staff. The beach is spectacular!Special thanks for the gift from the hotel as it was also my birthday and they delivered cake ,a couple of beers and chips and salsa as a surprise. I would stay here again in an instant!Rooms: Big beautiful room with amazing bathroom and ocean view couch on my private deck.
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January 2024 by Tara Schetselaar
Went to this hotel on a work trip/work conference and it was more than we could’ve imagined! Such a beautiful place, perfect beaches, amazing food, and such nice people. They were very accommodating to our group as well! Definitely coming back in the future!
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January 2024 by Min Paik
We enjoyed our honeymoon very very much here. We loved the ocean view in our room and we were very relaxed during our stay. The beach and the pools are awesome and the sand is great. Everything was very romantic. Many thanks to the friendliest staff at the hotel. Huge shout out to Randy, he was extra caring for us honeymooners :) thank you Westin Hapuna♡
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January 2024 by Alan W.
Don't do it. Pros: Great view from room. I reserved a deluxe high floor full ocean view room. The room was described as having two televisions and upgraded amenities . To me, that sounded like a suite. On arrival, a small, tired room.. One tv which did work. But, a balcony with a great ocean view. Cons: This hotel is advertised as a "resort." I have never seen a resort with no restaurants. Breakfast :Only one breakfast available. It is an expensive buffet. Worse than limited hotels that offer free breakfasts. At least, the low cost hotels have make your own fresh waffles. Here? Heated frozen waffles. Lunch: Only lunch available was the pool side cafe. No hotel coffee shop. Dinner: Same pool side cafe and a high priced dinner house. Can't comment on that, didn't eat there. No resort available dining options l. A great ocean view from the room. Outdoor amenities? There is a " private" beach, however, most of it is reserved for owners of the time share residences at the hotel. Unfortunately, rough waves prevented us from enjoying the beach. So, we tried the "resort" swimming pools. There are only two pools at this "resort." One is a kids pool and one is an adult pool. We first tried the kids pool area. To be fair, when I booked the room I was advised there would be construction there. The Jack hammers were unbearably loud. We sought refuge the level above in the adult pool, although there were about 70 people escaping the noise,there were only about 20 chairs. As I waited for someone to vacate their chair,, I watched the kids pool area below and saw about 10 people and about 30 empty chairs. I also saw that the empty beach area had over 100 chairs empty. The question was why empty chairs were not brought to the adult pool. The answer, there were no staff at the pool . I kept wondering whether I should have spent my $8000 o a cruise with lots of chairs. So, the Westin Hapuna is far from a resort. It is an overpriced old, tired limited service hotel with no dining options, poor amenities, limited staff, and mediocre atmosphere. However, the view from the room was great.
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January 2024 by Ellen L.
I was appalled at the lack of maintenance at this resort. For $800 a night I would expect to have comfortable beds and pillows. I mean this is a "Marriott ". The pool is under construction but nobody told us about it before our arrival The pool area was in disrepair with torn or peeling paint on the patio furniture. Then they charged $45 a day to park the car. There were no other options but valet. The pool restaurant was another disappointment. The prices were just outrageous for what we received. And if it was actually cooked to your specifications and arrive, hot or not. It was just a huge Disappointment over all. The one positive thing I have to say it was the main lobby as you enter was very beautiful and decorated for Christmas. I wish I had more nice things to say I am. I'm so mad at myself for reserving at Hapuna beach Marriott.
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December 2023 by Sarah
I completely underestimated this hotel. I knew it was going to be nice, but it was so much more. The views (so amazing), the amenities (free laundry!), the room (so clean, comfortable, and the view was awesome), and the staff were all amazing. I traveled solo and felt safe and well cared for - there was a “human” aspect here, where staff actually saw you as a person and not just a job. They’d smile, make jokes, chat without the fakeness that can happen in places like this. I would definitely stay again. My tour guide also told me his favorite resort is this hotel and he was a sales executive on the island for 20 years so he was very familiar with the resorts.Nearby activities: Definitely do a circle island tour to see all the Big Island has to offer.Safety: Felt so safe. The room had a second screen type door that could lock so there was double security.Walkability: The lobby is actually on the 8th floor, so as you walk towards the beach, you actually walk down levels. There are elevators and ramps as well.Food & drinks: This hotel has several restaurants and I happened to enjoy the “grab and go” the most, as it had ready made sandwiches, pasta salads, salads, fruit and more. Very reasonably priced.
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December 2023 by Jay-quell-in
We loved our stay ! After having to pivot from Maui we were nervous but our trip turned out amazing. Our room was spacious didn’t have to worry about daily chair reservations at beach or pool. Very kid friendly we also loved being able to also visit restaurants at the sister resort. There was an easy hike I did in the mornings about .5 coastside or they had a shuttle or paved area to walk. Pool was so kid friendly very clean great food incredible service ! We will be back !
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October 2023 by Alan Cahill
Pros: Beautiful location. Amazing beach safe swimming. 2 pools. Nice rooms. Friendly staff. Cons: Far from stores. No food delivery services. 15 mins drive to nearest starbucks. Neads more onsite amenities.
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October 2023 by Rocio Gallo
My husband and I had a wonderful experience. Everything was clean and organized. Great services in all restaurants, reception, etc. The location maybe is not the best as it is like 45 minutes of everything, but they have one of the best beaches. We do recomend the hotel, and we would choose The Westin again if we go to Big Island.
