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January 2024 by Stephanie S.
I originally went to the Kapolei location and was very unimpressed. They were not able to help me patch my tire and sent me to the Waipahu location. I was helped by a Noelani and she was great.
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January 2024 by Jason T.
I had an 8am appointment, manager opened door at 7:45 am. I entered following 3 other customers. The manager told me "we not open now, come back at 8." Her voice tone was rude, condescending and no good morning greeting. When served, I explained my 8am appointment but never started on my vehicle until 845. 1) always greet a customer. 2) if appointment cannot be met , say so and don't leave a customer waiting around.
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December 2023 by Gil L.
I don't normally do reviews like this but straight up I was given crap for service. I had an appointment booked a couple days in advance and the tires I had ordered were never shipped to this location for installation. Instead I was offered a tire that was a less quality for a greater price. I was fine because I just needed to get this done. I had a 9am appointment and was told it should be done by 11am at the latest. Again I was one of the first people in here. Meanwhile they had to go get the tires and bring them back, which was never explained to me, not to mentioned the cheaper tire I originally order was needing the same pick up. So he might as well have picked up my original tires I ordered saving me money. Bottom line I spent more and I'm having to replace the tires.
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November 2023 by James S.
Terrible customer service and dishonest. I called the day before for an appointment for a conventional 'good' oil change. I had a coupon for a 'good' oil change. I asked if they do conventional oil and he said yes. I told him that's what my coupon (21.99) was for. I showed up the next day to my appointment. The guy at the desk tells me they don't have conventional oil. I reminded him I asked over the phone the day before. He double checks and with an attitude tells me ok, they have 19 quarts left in stock. I informed him I had a coupon that I called about the day before. $21.99 for the 'good' 39.99 oil change. Show him the coupon and he tells me 'throw it in the trash'. I start laughing and ask for clarification, he says he will give me $15 off (which is less savings than the coupon). I come back to pick up my car and the total was $42. I ask what happened to the $15 discount you said (39.99 oil change). He tells me that is the discount. Remember he told me to throw the coupon away but I showed it to him and told him $39.99-15.00=24.99. He types away at the computer for a while. I told him if I'm paying more than what was quoted, please tell me what I'm paying for. He couldn't tell me. Another few minutes goes by while he types away. He then says he will give me $30 off my 39.99 oil change and the total was $23. The original amount I wanted to pay with my 21.99 oil change coupon. He offered no sincerety, explanation or apology. Don't understand why we need to haggle with you. I don't do that anywhere else that sells goods or services.
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October 2023 by Natalie D.
3 hours for an oil change. I even had an appointment. I left there. Drove home. Slept. Turned on my car the next day and it wouldn't start. Prior to oil change, absolutely nothing was wrong with my car. Don't give these people your time or your money. Did I mention my oil change was about $100! That's the most I've ever paid for an oil change in my life.
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September 2023 by Shirley Nakamura
Made appointment for oil change for 8am and done by 9am with tire rotation.
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August 2023 by Caesar S.
So my sister brought her car in thinking something was wrong with the engine, but it was just a oil change, she's never had a car before. They did a coolant change instead, and didn't even do the oil change, the c wasn't even fill up too. and when we got the car back it didn't work properly because they didn't attach the hose on and the broke the clip and wires were all over the place. They had to fix it the next day but were saying oh sorry it was a faulty part. No they didn't put things back In place properly and they still charged my sister full price for the the labor and all. I came back home for some crap ass job like this to help my sister. 400 to plug in the the device to check the engine wtf really!!! And on the new paper it listed it was the oil change light was on. are you fucking kidding me. If you knew it was just the oil change why wasn't it done. Fucked up service. Wasted my time and money to get a ride there and back. I wouldn't waste my time coming back here
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July 2023 by vanemar ulit
If I could give this a negative review I would. Buyers beware of Keith. Went into purchase a car battery. Got quoted a certain price and he attempted to throw in a diagnose fee, to change a battery. Then he couldn’t make up his mind on how much he wanted to charge. Made me wait for 2 hours and didn’t even properly replace battery. All computer was reset if i knew they were going to short cut it I would have done it myself. DO NOT do business with these scumbags. Gonna also report to the Better Business Bureau.
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December 2022 by Bryan Marino
Finding a competent automotive repair shop that treats you with respect and values your time & business is hard to come by these days. Well, I believe I finally found a diamond in the rough with Chris at Goodyear at Waipahu Town Center.I've had the pleasure of working with him handling my vehicle's service needs on 3 occasions now, and he hasn't disappointed me yet. He values my time and my business. He tries to get my vehicle in and out in a timely fashion. And, he's incredibly cordial during the service visit. Goodyear is lucky to have him!As a result, I will continue taking my vehicles to Goodyear at Waipahu Town Center, and I highly recommend Goodyear and Chris for your future vehicle service needs. Mahalo Chris!
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November 2022 by Nelson P.
Talk about good customer service! Kenny was beyond great customer service! I've been in retail for over 20 years and he leaves a great impression with Good Year! Recommend this location for sure!
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November 2022 by Jenelle Gonzalez
WARNING ABOUT THE SERVICE ADVISOR KENNARD UYEDA⚠️Nice and friendly at first but acted like I didn’t know what I was doing probably because I’m a female. I went to this place because I had a flat tire. The puncture hole was in the middle of my tire but I was told they could not fix it with just patching or plugging it (which is fine). I bought a new tire and advised I can put it on myself instead of paying $60 to have them put it on. He instantly said “HUH!? How are you going to change the tire? We have to take the rim off and put it on the new tire. Unless you have a boyfriend or someone with a car shop around here then there’s no way you can change it.” Mind you the tone in his voice is what upset me the most because it sounded like he was belittling me.Surely it’s common sense if you work at a tire shop that the rim can be mounted & tire balanced at most places without additional costs or a lower rate. If he would’ve politely said they don’t give that option to mount the rim and balance the tire at no cost or at a different rate then that would’ve been perfectly fine. Instead I received distasteful comments. I’m still not even sure if they provide this alternative because he tried to make it sound like ONLY a car shop can change a tire. Due to the urgent situation I was in, I told him just to go ahead and have the mechanic change it for me otherwise I would’ve went elsewhere.Overall, I will not be returning to this place because of the snarky comments and tone I received after I initially tried to decline the labor to have them change the tire for me because I can change it myself as long as the tire was balanced/mounted. The remarks and rude tone saying only a car shop could change the tire was just completely false, untrustworthy, unnecessary, and unprofessional in my opinion.
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November 2022 by Heidi Allen
Exceptional service! Had a mail in my tire at the end of the day with kids in tow. They got me right in, great customer service and had me on my way shortly!! Thanks!
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August 2022 by Smash Shibaa
Hands down Best Service Ever! These guys took care! I went to 4 different places and all either were too busy, had us wait long, or couldn’t see me for another 2-3 days with an appointment. So i took a chance 1 more time and decided to come here. I got checked in at 1130 for a Tire patch repair and the guy at the desk told me it’ll be an hour. So I went shopping for 30 mins and came back around 12. Saw that my truck was on the lift and by the time I knew it, it was already done. Hour tops like they said from checkin to checkout. These Braddahs were super nice! Don’t go to the one next to highway inn! Go to the one at the Town center. All these bad reviews probably get mixed up with the other Goodyear next to highway inn. These guys don’t ignore you and actually talk to you. Coming back here again for any future issues. Thanks guys!
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July 2022 by Lime A.
COmE HERE if YOU want to get ripped off. I have been a customer for years at good year but I have been disappointed lately. I have a road hazard protection but they told me they don't have the record on file on their system and a different name comes out. They told me they will just give me a discount but didn't. Fact: they did took out tire installation BUT if you purchase road hazard protection, it already comes with free installation plus they will prorate the price depending on how much the thread life is. I have payed $80 dollars ( multiple times) for a road side protection but when I needed the service, they dishonor that service. Don't get me wrong, I could afford paying, I just don't like dishonesty.
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June 2022 by Lindsay D.
I had a great experience with getting a tire repaired here. The staff was very friendly and the service done was quick and efficient.