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November 2023 by 장윤종
It was friendly and nice
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October 2023 by B. M.
They were very rude and unkind to my wife. I've never experienced something quite like it before. It's very sad to see…Alexis’ customer service has no aloha. She is very mean. ?Update upon attempted return:We scheduled to drop off our car today on a Sunday. We were told this was okay. When we arrive at the location an hour before our flight, we find that the location is closed and there is no after hours drop off available. The drop-off time was also changed or updated to be tomorrow without our knowledge. We are now on the phone with a Hertz customer service rep…not sure what we are going to do. ?
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September 2023 by Luis Solis Jr
We didn't rent from this location. We picked our car at the Airport. We came to visit our Grandson who is stationed at Scofield Barracks. I needed to add him to the contract so he could do the driving, since he knows the whole island. I don't remember the name of the young lady that helped us, but she was awesome. It was so nice that we didn't have to go back to the airport location to do this. She was very knowledgeable and helped us get a great deal on top of the great deal we already had.
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September 2023 by S T.
shady business! do not rent vehicles here. update : whoever is working front desk at this location is definitely up to no good. fraud & a con artist!
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August 2023 by t kaiwai
Will definitely go there again.
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June 2023 by emily boyer
By far the best rental car experience we have had with Hertz thus far. We had our car for 4 days, and Alexis was so helpful and answered all of our questions. She was so kind! The car was clean, ran great, and the gas mileage was a plus. We did the “managers special” deal, and it far exceeded my expectations. Thank you!
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May 2023 by Teresa M
I had a great experience renting from this location. I called ahead to verify they knew I was coming and they were out delivering a car to someone so they said they'd call me back as soon as they got back to the office. They did and they had my reservation. When I arrived the only thing that was confusing was that Google directed me to a building that was in front of the building they are in. I walked around the building and it became obvious where to go. Basically inside the Midas office.They were super nice, accommodating and had the best price of anywhere on the island. It probably helped that I'm a Hertz gold member and I got a discount for having AAA. Then they upgraded me from an economy car to a compact I think it was and offered a much bigger, nicer car than that, but I had to decline as parking at my mom's place is tricky and I didn't want the added stress.Super happy with my experience. I'll definitely be back.
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July 2022 by Hugh W.
There is someone named Steve at this location he is a liar and a thief be careful one he has your credit card number your card is not safe anymore
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February 2022 by Susanna Pylant
To be fair, we weren't sure exactly when we'd make it to the car rental place so we scheduled the reservation for 11am so we could be sure that it would be available by the time we arrived. After arriving by Uber at 12pm we found out that this is not a typical car rental lot as you would expect, but is a small, unmanned desk inside the corner of a Midas car repair shop with attached garage. There was a plastic sign at the checkout desk that said they were "out delivering customer service" and would return later. We assumed it was a lunch break and we were late so we sat down and waited. After 30 minutes I called the number associated with the rental place and the call "has a voice mailbox that has not been set up yet-- goodbye." The very kind and professional Midas lady who saw the dilemma voluntary called 2 different Hertz ppl, one a supervisor/manager, but neither answered. After an hour we left and walked 2 miles down to Enterprise for a rental. Enterprise then upgraded us to a convertible for free. Our overall experience with Hertz was super unprofessional.
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December 2021 by Martin Shirley
No one to even answer for booking a reservation immediate no go. Why even have a phone number.
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November 2021 by Debbie Holmes
Do not use this location ! So shady ! We reserved a car with them thru Expedia . Called the day b4 to change the time . Guy told me he’d call me back but never did . The next morning we got a Lyft there . No car for us there . There’s a number for me to call. He says he tried calling us a few times ( but never did ) we had not one missed call from him . He gave our car away ! Then says give me an hour, I’ll bring you another car . He wasn’t even at this location . We couldn’t wait an hour . We had a reservation for an excursion to get to . Thankfully our awesome Lyft driver waited for us . He gave us a ride to where we needed to be . Then we rented a car from enterprise with no issues . If I could give this location minus 5 stars I would horrible !! The guys name is ken
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August 2021 by Kristy N
Wow, talk about great customer service! Thank you again for helping me get a loner when my car was in the auto shop. Worth the price and very easy to work with.
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July 2021 by Brian K.
No complaints at all about this place. The car was ready when we got there and the guy was super nice and helpful. Pricing was fair, especially given the crazy rental car pricing on the island right now. Return was even easier, the guy wasn't there and told me to just leave the keys on his desk when I called him. Ha! FYI, it's located inside of a Midas if you don't see it.
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July 2021 by Jim Onaga
This Hertz location is a little tricky to find, it shares an office with a Midas shop but the service was excellent; we had rented out car by the airport but the remote/fob worked intermittently after a week so they changed the batteries on the remote fob for us and we were good to go. Nice to know they're there and with good customer service.
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July 2021 by Kayla Nolan
Place was closed (even though the hours said open) and they never called me back, ended up having to cancel the reservation entirely. Customer support over the phone was horrible and didn’t help. Will never use Hertz again!
