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“Marlene at the Kapolei location was professional and so kind to my mom and I. We found the best mattress we needed.
We experienced aloha with her and she was knowledgeable. Mahalo.”
“The best customer service and sales experience I’ve had. Ema was super helpful and pointed us to EXACTLY what we were looking for. It’s so refreshing when someone genuinely cares and is providing knowledge of the product instead of just trying to push a sales quota! Only being able to leave a 5 star review is the only injustice here. Easily the best mattress store on the island, and the best I’ve ever had the pleasure at shopping at! I will be coming back to upgrade our other bed soon!”
“The sales lady was very Professional and never rushed us and explained everything very well to us and also she was very knowledgeable as well as very polite, We had an AWESOME experience ????”
“Wow! I don't think I ever purchased furniture so fast in my life. Great products and superb customer service. Mauro was so friendly and genuine. As soon as I told him the type of couch I was looking for, he took me right to it. Mauro, thank you so much!!”
“Great bed shopping experience. Salesperson was very straight up, cordial and knowledgeable. Walked out with a great deal on a bed just suited for us. Jason, thank you.”
“Our salesperson was friendly, knowledgeable and patient. Thank you Kyle for helping us find our perfect mattress today. We were thoroughly pleased with our buying experience.”
“Purchased a new TEMPUR-PEDIC mattress and Ergo Smart base. Sales rep. Dayna was easy to deal with. Initially purchased a firmer mattress that needed to be exchanged for a softer one. Came back into the store and Dayna listened to our concerns. She told us to take our time feeling the mattresses out and did the exchange without any issues. The store is clean, offers many options, including TEMPUR-PEDIC, customer service was great, and we were able to exchange our mattress without any issues. Love the new mattress and so glad Dayna was our sales rep for both transactions (initial purchase and exchange). 5 stars for Dayna!”
“IRIS HELPED ME RESTORE FUNCTION TO MY ADJUSTABLE BASE OF MY King Bed and I am so Happy Now! Couldn’t have done it without her! Iris has been a God send to me! Deeply appreciate her patience to help me fix my problem!
She deserves a huge reward!!!!!!
Aloha
CB”
“Salesperson Kyle provided excellent customer service and expertise. He was patient and took the time to explain the different mattresses as we shared the needs for the proper bed for our 90 years olds mother.. He was not pushy and wanted us to be comfortable of what we purchase. Thank you for making this bed shopping calm and enjoyable purchase. .”
“My husband and I had an AWESOME experience with our salesperson Brianna. She's very friendly, knowledgeable, not pushy and listened to our needs. Explained everything very clearly and we highly recommend Brianna.”
“Shopping here is very pleasant. Several furniture brands means variety, all good quality. Sales staff is helpful but not overly engaging which can be annoying and distracting.
Thanks you Russ Acosta for helping me and my brother find some wonderful new pieces.”
“Awesome experience. Saleslady BJ was very helpful, professional and informative. Helped us find exactly what we needed. She made the experience easy and enjoyable.”
“We went shopping for a much needed new sofa. We were pleased to be assisted by your associate Herma. She was a delight to work with. She was so knowledgeable, and not pushy at all. With her expert suggestions, we found the perfect sofa! I will DEFINITELY send my friends her way.”
“Replacing my refrigerator after my brand new French door LG stopped working after 3 years was so easy and hassle free. I was having anxiety over how long it would take Home Depot to deliver when a friend recommended I check out Ross. At first, I wasn’t so sure about buying a refurbished refrigerator, but the prices were so reasonable and they could deliver the next day.Theee years later my refrigerator is still working so much better than my previous one that was purchased brand new. I’m hooked on Ross now and recommend them to everyone.”
“Awesome service provided as usual. This wasn't the first purchase we did here. Staffs are nice and not pushy. ♥️A third party came to deliver and assembled.”
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“I bought a love seat, chair and ottoman that was delivered today. Got exactly what I paid for (material, pillows and the padding) & I LOVE IT,,,,worth every penny.
Mahalo nui Patricia!!!”