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March 2024 by Bbaby B.
Do not go to this pharmacy. They are plain rude and complain too much. They will give you so much attitude. Choose another place for a learning environment.
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February 2024 by Anonymous A.
The date that I picked up my prescription at CVS Waipahu. As soon as the cashier checked out my prescription, Txxx 0.1%, the pharmacist marked my Txxx 0.025% prescription inactive. Today, when I try to refill my Txxx 0.025%, it won't let me. I called CVS Pharmacy and was put on hold for 30 minutes before a pharmacy staff answered and said she couldn't put an inactive prescription back to active status without even getting my name and birthday. I explained to her that because the Txxx 0.1% is too strong, I have to change it back to Txxx 0.025%. She said to go to my doctor to get a new prescription. It is unfair because I have to spend money on copay and time at the doctor visit on a pharmacist decision on marking my prescription inactive. I still have 2 refills left on my Txxx 0.025%. I will transfer all my prescriptions to another pharmacy and won't shop at CVS anymore.
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January 2024 by Lenor M.
We have two in this district and I go to this one specifically because the employees are helpful when needed and when I have that confused look ..lol..an employee usually will ask if I need help. I shop on Sundays like clockwork and never encountered any issues since they opened.
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December 2023 by Dc R.
I spent 10 minutes trying to get help. The cashier didn't even call anyone. I had to go all the way to ewa beach
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December 2023 by Nadine C.
Shopping in Waipahu, Oahu, Hawaii... I wanted to drop off a completed Entry Form from the insert of the weekly local newspaper, "Midweek". It asks for the page number of certain advertisements. Easy! I saw the bright red "Longs Drugs" sign and stopped by. The box for entries was in plain sight in the Photo Department. Yay! Let's win! Since I was there, I asked if I could use the restroom... Sure! I found a manager and she unlocked two doors for me! Thank you! Then, I remembered that my auntie needed raisins for her oatmeal... and I needed a filler for a gift... Found them! Longs has a great Loyalty program which uses a patron's phone number. After inputting my number, the cashier gave me a receipt and a coupon for $1 to use at a later time... wow! Thanks! I'll be back!
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March 2023 by Noah P.
If you care about your loved ones care and Health wellbeing then Do Not Use Longs Pharmacy Services. Longs is continualy out of medications vital to patients health. The person responsible for ordering long time customers medications obviously doesn't do a very competent job. Longs pharmacy staff often tell customers that thier prescriptions can't be fill due to supplier being out. Local Hospital pharmacy outlets have plenty of those same medication. Ask your doctor to discontinue calling your prescriptions to Longs Hawaii Pharmacy locations and use a different pharmacy for your families good health and welfare.
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October 2022 by Maritess C.
Hubby and I came here around 2:30 am looking for Halloween candy. Unfortunately when we walked in, the choices were limited and they literally almost ran out of the good candy. We ended up walking around the store before we ended up leaving. I did run into two Hello Kitty Christmas decorations. Let me tell you how much I wanted to buy this. I wanted too but I know it's probably really expensive. I ended up walking away. Sad face. The store is open 24/7 which is a plus. Sometimes we need things early in the morning. There was hardly anyone inside at 2:30 am. Maybe around 6 people inside including us. There was only one cashier ringing people up. There seemed to be a line of 6 people including us. Plenty of parking at this time up front. Lol This place gets busy on the weekends. I would definitely come back if I needed something. Sometimes they have good sales as well. Check out their weekly ads.
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July 2022 by Dean A.
I liked my visit here because for one thing the music isn't blaring out to where I can't think. Secondly they actually have slippers in stock (unlike the one down the road on kam hwy).. Most importantly was the service from the friendly cashier.
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April 2022 by bb t.
CVS and Longs Drug Suck. They lie about the 1 to 2 day result covid pcr test. It takes 3 to 4 days. So it F--Ks any one depending on them to get result to travel. Don't use them. They Out your travel plans in jeopardy. End up costing me $400 for 2 test because I had no choice but to pay for my own test elsewhere THEY SUCK F**K YOU CVS And Longs Drug
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January 2022 by Celeste M.
Poor attitude of pharmacy workers who are working in the covid testing area. Instead of doing their jobs, they find reasons not to. We were 4 mins late to the appointment and the poor signs upon arrival directing people where to go for the covid tests put us back 10 mins. Because it doesn't exist. When we finally saw the designated stalls and called the number provided, the woman working repeatedly said she didn't know if she could the test because we were a few minutes late. But there was no one else there to take a test. She then started to ask a series of logistical questions that were already taken at the time of the appointment. She kept finding more ways not do her job such as highlighting the length of time for test results to be received, the out of pocket test costs, etc.. When I asked to speak to her manager, she hung up and didn't pick up the phone. Terrible attitude and customer service. Suggest taking your business elsewhere. Tip to the people working there--if you don't like your job, don't work there! No aloha.
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December 2021 by Nora M.
Always have frustrating experiences with the pharmacy. Constantly being told inaccurate information. Have been treated poorly on numerous occasions. Have reported it to corporate but I have not seen any improvement. If anything it seems like I'm treated worse since contacting corporate. Really disappointed as a lifelong customer and repeatedly being treated this way. Was told the wait would be one hour which I was fine with. Going on 2 hours now and they said "she is working on it". That was 15 minutes ago.
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October 2021 by Tammy V.
Worst pharmacy workers. She is very rude!!! and I always receive bad customer service. I went to October 30 around 7.40PM
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August 2021 by Justinne C.
Called pharmacy customer service and talked to a staff named Kaisha who was the worst pharmacy tech or whatever she is. She is so rude, unprofessional and should be fired from her job coz she seem to not like what she was doing.
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August 2021 by Donna L.
Worst pharmacy workers. They are all rude and I always receive bad customer service. A few weeks ago, This store had advertised and has a sign outside that they accept walk-ins for the Covid vaccine. It was not busy, and was told they do not accept walk-ins and you have to have insurance. I told the lady about the ad and she rudely said they don't follow that.
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July 2021 by Eileen U.
My dad and I got our COVID-19 shot today. It was really easy to get. Stood in the pharmacy line and the tech told us to stand in the other line, which I think is where you drop off your paper prescriptions. Went to the other counter, there was another tech who helped me asked me for my ID and insurance card. After that, answered some health questions on a form and she asked me which arm I preferred to have my shot on. I wasn't sure and she advised me to put it on my non-dominant one. Then she told me to sit in the waiting area until the pharmacist was free and she'll give me my shot. I didn't have to wait too long, maybe 10 minutes at most. The pharmacist was really kind and she told me to just relax my arm as best as I could so it wouldn't be painful. After it was done, she said to sit for 15 minutes and then I could leave. I got the Moderna shot, so she gave me my card and told me to get the second dose a month later. Right now, Hawaii is in tier 4 so I believe that the state allows 25 people in outdoor gatherings and 10 for indoors. With tourism opening up again, it's scary to not be protected at all. Super easy to get and the only side effect I have is my arm is sore at the injection site. I feel perfectly fine otherwise.
