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December 2023 by Google user
This is one of the best locations! There is adequate parking, usually enough available carts, climate controlled, carpet throughout, steel walls, etc. Also I haven't noticed any red flags regarding pests. I feel safe when I'm here and am able to sleep well at night feeling like my things are secure. The best thing about this particular location is their customer service and I would specifically like to mention Bran, who is the friendliest, kindest, most helpful person I have met in many years. Her willingness to go above and beyond caught me by surprise, blew me away, and really made my entire day and more. You never know what someone is going through, and experiencing her ability to make me feel valued and like an actual human (not just another customer) spoke volumes and touched my heart. Without a doubt, she is there to do more than her job description because this one really shows up for work more than just physically. I don't know what she gets paid, but it should definitely at least match what she puts out for her customers. It's been way too long since I've encountered someone so helpful and I commend her for everything. Bran, I truly and sincerely appreciate you! Keep it up, you will move mountains! Review readers - choose this location, you will not be disappointed.
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November 2023 by Dean Hanohano
I love the local island feel of the staff .. they are very friendly and helpful... awesome experience and customer service... 5 stars... Mahalo public storage...
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November 2023 by Matt Hubbard
Been renting here for over three years and never had any issues. Staff is always so helpful and is looking out for the customer. Thank you Fern!!! You da best!
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August 2023 by EKAI
Came in to open up storage. And not only was I greeted by the worker name Fern she went over and beyond to help me. She answered all my questions and was very knowledgeable of her line of work. She was very pleasant and her positive attitude is what drive a business to have people to keep on coming. Best experience thus far coming here :)
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August 2023 by Kyla Gauthreaux
This is my first time getting a storage unit. Bran, the office manager, made the entire process very easy and simple. She walked us through a couple of options for location of each storage unit. She showed us each step to using the elevator. I feel confident that Public Storage has taken a lot of steps to keep everyone’s belongings secure.
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August 2023 by Eldean Santos
My daughter recommend me to Pacific Storage; she had so much positive things to say. So she took me there where we met Bran. She’s so friendly, cares about her customers and knows them by name. I personally witnessed it when she took us to look at the different size units. Bran is very knowledgeable about her job and answered all my questions. I was impressed and satisfied. She deserves a raise because it's hard to find people like her who takes pride in her job. Wish there were more people like Bran. THANKS BRAN!!!!!?
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July 2023 by A C.
Maria helped us and she provided great customer service. Explained everything and the whole process was a breeze! Is there a 10 star?
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May 2023 by Kaylon Hayes
Great Customer….The Young Lady Who Help Me Was Very Knowledgeable And Help Me Find the Right Unit For My Needs
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March 2023 by Audrey Salvador
Michelle helped me with my payment change and also for setting up my online acct. Thank you for your help!!!!
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March 2023 by Charles H.
A little pricey for storing stuff but when you are in a bind you gotta do what you gotta do. This place was great when we realized that their hours did not match ours they were gracious enough to refund our money. It was too easy to go online and get a rental the same day. The only thing is that they are not interconnected so they didnt have info on the other Public Storage availabilities. But we found another one with 24-hour access that fit our budget and our stuff. They even called us about our refund so we didnt have to go to the facility. (We cancelled within an hour or two after signing up online). Would definitely recommend.
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March 2023 by Kekoa B.
Although specific sites may have excellent managers and treat the customers well, Public Storage corporate is out to gouge the customers and the company does not empower the site managers or their district managers to provide a good customer experience.If you are looking for long-term storage, this is NOT the company to work with. They raise their prices regularly. They will work with you and submit exceptions for so long, but this time around they raised my rent by 25%!!!Their logic was, "we have to raise prices based on market and demand, just like an airline raises their prices." My response to that retort is the airlines don't raise the price on you while you are mid-flight. If the rate increases were on par with inflation, or within reason, that would make sense, but they push hard to get you out by raising your rent to unreasonable rates because they want to rent it out at the new rate.When I spoke to my district manager she said "I have done everything I can," which is either a cop-out, or it means the corporate office and the people who make decisions are not the people who actually work with the customers. They do not empower their leaders to lead and run their businesses.
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January 2023 by Jake Flower
Maria was a wonderful help. I been to many Public Storages, and this one by far is one of the best ones with customer service and professionalism. Thanks again Maria.
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December 2022 by Kelii Naehu
My first time visit at the Ka Uka Blvd public storage was helpful and informative. Lou helped me out and got what I needed and made sure I understand what I’m paying for. I’m blessed that Lou was there to help me and would definitely refer him to everyone.
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November 2022 by Romel Malacas
Lou is a great person friendly upon arrival. We are first time renters He gave us important information about the ins and outs of the company. The place was clean and well maintained. Great experience.
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November 2022 by RunEmHard 728
Just wanted to say that Brand help me out in getting exacty what i wanted . She provided me with excellent customer service and she made my day . Thank you Public Storage .
