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November 2025 by MatthewLincoln
The only place where you are not allowed to work out if you don’t buy a towel, cancelled my membership!
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November 2025 by Suelen Evangelista Dos Santos
Horrible experience. I used to go to UFC Kailua and everything was perfect, but I had to move to the Waikele location. I was paying $103 for my membership, and suddenly, when I joined Waikele, I couldn’t do anything because “it doesn’t cover.” On top of that, when I went there, the lady told me I couldn’t work out because I didn’t have a f towel unless I bought one. The staff there are not professional and definitely don’t treat members as well as the Kailua location.
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November 2025 by Sarah Herpst
There is an employee named Amber at UFC Waikele who is rude and unreasonable. She is blonde and wears glitter on her face. I recently renewed my membership and this was one of my first times back. I was unaware of the towel policy that she claims has been in effect since April but nobody informed me about it when I renewed my membership. She said I either had to grab a towel or purchase one and would not let me in even though I explained that I didn’t know and I would bring one next time. I also walked so grabbing one wasn’t a quick option. She said that it’s been a policy and signs are posted so I have no excuse not to know. I don’t understand why it’s such a big deal that she couldn’t allow it the one time. It is unreasonable that I have to purchase a towel to use the gym membership that I pay for. I have no other complaints about the gym and the rest of the staff is friendly and knowledgeable, but nobody wants to get turned away for not having a towel when trying to work out. Strange power trip by this employee. Nobody else cares.
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November 2025 by Bryan S
This is the worst gym I have ever went to in my whole life . The staff and managers who work there are trash, rude , disrespectful, and mean . The facility is disgusting , dirty and not maintained . There is no AC . The change room , shower and toilets smell horrific and are dirty as hell all the time . I would call the safety health inspector on this place as it is the most dirtiest gym I’ve even been to . All of the workers , staff and managers should be fired
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October 2025 by Cornett Angel
I will start about what I like about this gym first, I like this gym because they got child care most of them are really nice to my kid and adore my kid. I just wish they had more toys and more things to do in there but I can see more toys, more fight I can potentially cause. I had instance one of staff didn’t even call me or notify me when my kid had accident I had to find out on my own I asked them why she didn’t even tell me she said “oh I thought I texted you” it really rubbed me in wrong way. Because other lady pat (I think that’s her name) she would call me and send staff to look for me when my kid made accident so big difference. I already made complaint about that and I hope they fixed it.
I like gym in self in general, I like the set up, I like the recovery center, I like how it’s not too crowded everyone pretty much mind their business, I like to take yoga class here and there but I’m pretty sure I’ll cancel the class because do to my schedule I can’t make it to most of the classes
But here’s reason why I’m giving 2 stars
Is instance I had with couple of them other day. Most of them are nice some of them will make small conversation they are friendly they basically just doing their thing but there’s one particular thing that happened other day really rubbed me in wrong way. I usually check in with my phone number due to reason with my iCloud most of them have no problem typing up my phone number it doesn’t take that long but this one lady I think she’s Asian maybe in her 40-50 she kind of got rounder face with glasses (she have it off sometimes) she always give me attitude and roll her eyes every time I tell her I’m gonna check in with my number I ignored it few times because what ever but other day she asked me “why you don’t want the app, are you lazy ? “ I was kinda taken back when she asked me if I’m “lazy” why would she is so concern why I don’t have the app. I gave her short explanation (it was never her business in first place) she basically rolled her eyes and said “ok enough” like she wasn’t the one who asked me why I check in with my phone number. Kinda rubbed me in wrong way. Other staff don’t really got problem of me checking in with phone number they just go with their say but this one particular person always got attitude and some kind of problem. This wasn’t my first run in with horrible customer service from UFC. The second time was my second time was when I walked in to the gym this blonde lady basically came at me aggressively asking me where’s my towel I was confused because that was my first time ever someone asking me about towel letting alone asking me aggressively I said I don’t have one ? And she replied to me “well you need it or you can’t work out you can purchase one for $12” so I had to go back to my car and find any towel that I had so I walked back in and she asked me aggressively again “show me” I was like well damn lady lol no one ever tripped that hard over damn towel. At this point ufc waikele need mass meeting or mass hire because there’s some rude “customer service” people. Only reason why I go to this gym is because they got child care and child care people are decent people to look after my kid and gym set up in general but they definitely need to re train some staff there for sure.
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October 2025 by Luke Camacho
They finally fixed the AC
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October 2025 by kenzie Lanea
UFC waikele
I normally go to UFC mililani - LOVE the staff there everyone is amazing and so sweet . And the gym is always clean . They aren’t mean there lol
UFC Waikele? I go when I’m running late and don’t have the time to drive to Mililani . The gym is good. The kids center needs to be updated . And the staff ? Whoever is hiring should coach your staff to be nicer . I understand policies but telling me I NEED to have a towel to workout (had one) the one I brought is “too small and next time I need a beach towel” when I’m paying a 136 month membership plus the $72 month for the recovery is not okay.
No I’m not trying to be entitled but the rude / unwelcoming front staff is not okay. So sorry I ruined your day by walking in to workout ?
The staff won’t even acknowledge you if you’re up front trying to buy something they just continue doing what they were doing and then begrudgingly walk over and scan you code and say “your good”
You’d think that if someone Is already playing for the gym membership and then the quarterly enhancement fees they wouldn’t REQUIRE a towel to workout or I’m sorry “a bigger towel” what’s next I have to bring my own sanitizing spray?
The red light therapy sauna only has two panels working .
I don’t normally write reviews and I keep my negative feelings to myself but I’ve had pretty unpleasant encounters with the staff here .
Only friend staff here , and thank God , is the kids club staff .
I like the gyms equipment
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September 2025 by Juan Galindo
Horrible experience gym is too small waiting for equipment takes twice as long!! And then I tried to cancel and because I didn’t have my card to cancel they wouldn’t cancel and I canceled in person so they kept trying to charge me. This place is ridiculous.
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September 2025 by Michael Irons
Decent gym but lacks many of the amenities that other UFC locations offer. Ie, pads, belts, etc normal lifting equipment that most basic gyms carry, much less ones that charge more than $100/mo.
Edit: pretty sure someone stole my gym bag here and more of their equipment is broken so lowered rating.
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September 2025 by Angelica Jackson
This gym is a great place to work out at. The facility is clean, music gets you motivated, and the staff is friendly 😀 just show up!!
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October 2024 by Lorraine Piimauna
My kids love the youth classes that they offer such as BJJ and kickboxing. I also enjoy the gym as their guests so we can all get a good workout at the same time. I guess you can say that we get fit as a family. Also the staff is just great and the customers there are also friendly. The plus side to everything is that they offer healthy drinks and food for a good snack after an amazing workout. I have already recommended them to a few friends ??
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October 2024 by LaKiki Rivera
The smell is horrible. No air flow. No windows, no ventilation. The smell is so bad I feel like there’s disease cooking in a hot pot.
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October 2024 by Justyn Toyama
Parking can be kind of hard ti find close by especially at peak hours when people go to the gym and if the nearby church has service as well
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September 2024 by Robyn
This place is a scam. I cancelled my membership on 9/18, the day after they charged me my annual dues? Despite reaching out to OM they are supporting this charge. I have all documents required to support this charge is fraud. 10/10 would work out anywhere but this place. They should be ashamed at the fees and business they are trying to run. There's more details but this place doesn't deserve my time or more attention. Run, don't walk to another establishment.
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September 2024 by Matt Pear
When I asked to downgrade my membership I was told it wasn’t possible (confirmed lie). When I payed for a new drink the girl put in my new debit card without my permission which was used to charge my membership fees . When I asked to cancel my membership they charged me a whole other month at 135. I have a problem with that because I go to 24 hour fitness for 40 dollars a month bigger gym with a sauna steam bath and a pool along with better machines. If they were capable of doing fair business I would’ve given a 4 star review but how this gym has lied to my face told me I can cancel and still charged me never again will I do business with them.
