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October 2023 by Cierra Loura
Management, especially “Susan” who was initially in contact has become completely unresponsive and this location continues to misdeliver packages weekly. So disappointing.
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August 2023 by Tyler Williams
Please retrain your driver's! Attached is a photo of one of the many reasons! Others include placing the same mail that isn't mine in my box, circling "Current Resident" after me refusing the mail, and the worst care for packages I've experienced in the 5 states I've lived in!
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June 2023 by Kalameli Matautia
I have been trying to get through to this location because I was not given my cash back from the lady that helped me. I didnt realize it until an half hour later when I left and they closed by then. The lady who helped me was okay, just trying to get her job done and get out.
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April 2023 by emsielims
Today l went to sent some mail and l get mistake about address staff Name Manaia so nice and professional she check and help me doing a right one thank you so much
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April 2023 by Sharon M.
Depending on what time you go, the line here can be long. They have a decent size parking lot which is great as it can get busy.The staff has always been nice and the line usually moves quickly even when there is long. Today I can at about 340pm and there was no line. I guess it just depends on the time of day and what day it is.The inside of the Post Office has PO Boxes on the left and shipping needs as well as a kiosk on the right. They also have many flat rate boxes available. This location is one of the bigger locations and I like coming here when I am in the area.
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March 2023 by T C.
Horrible!!! I've had packages of mine delivered to my neighbors, I've had boxes arrive completely OPENED, and numerous times I've had packages listed as delivered but nothing was in the mail! I have a lock box too, so I know it isn't a matter of someone stealing my mail from my porch, as that would be impossible. & if you try to call the post office, it is impossible to get through to somebody so don't even bother. It will ring forever and then you will hear a dial tone. Worst post office on Oahu!!
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March 2023 by Rami R.
I have had 3 missing incoming packages and 2 out going packages. As an ebay seller this affects my finances when merchandise goes missing. They have not credited anything thus far. Request pick up are also ignored.
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February 2023 by Kala Koa
Mail still not delivered after being on past hold release, for 3 days!
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February 2023 by Rebecca T.
I will start that the root of my issue is that I had an incorrect address for my delivery. So that's on me. But, it's a Saturday and I tried all day up until the time they closed to reach someone to see about rerouting my package. Each time I called I let it ring until it maxed out, and turned into a busy signal. I never got anyone to pick up the phone from the time they opened at 9am to the time they closed at 1pm.
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January 2023 by Nanea T.
Writing yet another awesome review for this post office! So thankful for the staff super friendly & helpful. Elijah helped me not only mail out 2 of my packages but he was kind enough to take the time to check on a package for me that I wanted to pick up. Not only did i accidentally give the wrong tracking the first time, but come to find out my package isn't even here yet. Again big mahalo!
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December 2022 by Justin Mark Reyes
This is the 4th time that I remember that the USPS delivery drives at this location marked my packages as delivered but the parcel locker key is not in my mail box
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October 2022 by Sarah V.
The post office does NOT answer the phone. Had to drive from town just to see if they still had a package of mine sent to wrong address. If they would have answered the phone, which I called since opening they could've held it there. They seemed a little lost like they didn't know how to figure out the tracking. So if your mail gets sent there due to wrong address etc good luck. Employees need to be retrained. I would have given zero stars. No common sense.
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August 2022 by MEGA MOM WAHINE
Love this post office! Super tiny so u wait outside if it's hot! Waipahu has air Con a d plenty space for a line! ?
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July 2022 by P C.
I've ordered items from Amazon using my Amazon Prime membership on July 12th. It's July 24th and my items still have not arrived! I was originally assured by the USPS that I will receive my package no later than Monday, July 17th. It had been stuck at a Texas Distribution Center forever. It finally arrived and departed the Honolulu Distribution Center. However, there is still no confirmation that the package arrived at the Waipahu hub, and it's still not out for delivery!!! I tried reaching out to both the mainland-based USPS customer service and the Waipahu Post Office, but no one is answering the phone!!!
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March 2022 by A N.
This post office just sucks. Don't go here if you can avoid it. Lines are long because it's understaffed, the workers are slow and unhelpful, and they never restock their flat rate envelopes. I think an experience that encapsulates my time going here was when they lazily shoved a parcel in my po box that was too big to be pulled out from the customer's side so I had to ask them to give it to me only for them to hassle me about it.
