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February 2024 by Nancy Krein
I had a great experience, Brenda was very kind and professional. I want to thank you, excellent customer service.
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December 2023 by Claudio Acosta
Came in for a new battery on an older watch, the team there is super fun & friendly. Cori was very knowledgable on G-Shock watches, kudos to Brenda and the team there @ Zales Waikele Outlets
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December 2023 by DaRealGoldMouth
Brenda & Angie are the best, they were super helpful & very funny!
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December 2023 by Andrea Bennett
Always a pleasant experience and such good deals.
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October 2023 by Lorraine Cashen
Very helpful sales lady gave me what I liked
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October 2023 by Patty haltmaier
The service at zales waikele is excellent. All the girls are polite and helpful. Not pushy. Makes you feel comfortable. I always want to come back.
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September 2023 by Pedro Camat
Great service with Brenda
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August 2023 by tanner dodd
Amazing help picking out my engagement ring! Didn’t know much about rings but they were very informative and helpful through the process!
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May 2023 by Jacque Y.
Brenda gave me AMAZING customer service. She went above and beyond in helping me with servicing of my ring. I literally spent no money there today and she was just helping me to give good customer service!!! My ring needed to be sent in and there was lots of confusion with paperwork due to the Windward Mall location closing down. I'd purchased my original ring from them with the protection plan. Then years later my husband got an upgrade of my ring. The protection plan was not inputted correctly. But Brenda helped me track down my plan and gave my the plan number for future reference. She could've easily told me no sorry I don't see a plan. She could've easily said I'm sorry there's nothing I can do. But she didn't she looked and printed a whole bunch of past transactions and really worked so that I wouldn't have to pay to get my ring repaired. Mahalo Brenda from Zales Waikele, TOP SERVICE!!!
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November 2022 by Irene Y.
What can I say about this place? Wonderful customer service, very professional and always looking out for the customers needs and budget. We met a wonderful associate by the name of Cori. So if your ever in need for something small or big, you can always talk to Cori and the rest of the staff at Zales. They will be more than happy to help you. So thank you Zales outlet for becoming very dear, to our Hearts. Much love, and Aloha Shane & Irene
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April 2022 by Malie S.
A special shout out to our favorite person - Kori! My daughter and I love going to this Zales outlet and while there are other jewelers we also go to, this location sells really nice "everyday" jewelry. Very tasteful, not obnoxious, and nice designs! Kori is so helpful! No pressure kind of salesperson, but able to always direct us to what we're looking for (ankle bracelet, diamond band, etc). She's wonderful!!!! Actually, the entire staff is great, but Kori is our girl!!!
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September 2021 by Carly Z.
Brenda (I believe that was her name) was extremely accommodating and provided wonderful customer service to my boyfriend and I while we were shopping for a ring. She let us try on every ring I was interested in and was very helpful in answering all of our questions and giving us the time we needed. They even opened the doors 15 minutes early which was great, as we stopped by on our way to the airport. The ring I got is absolutely beautiful and the prices are very reasonable. Even the sale and clearance rings come with the diamond guarantee and other perks and many only have small visible imperfections. The one on my ring doesn't make a huge difference..I can't stop staring at how gorgeous it is! Love that this outlet exists and would definitely recommend stopping by. The selection is great.
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July 2021 by D D.
I was there today and received fabulous service. I purchased a ring at Zales (not at this location) but took it to this location today for warranty "service" and cleaning. The two ladies there were so nice , professional, and accommodating. I didn't have the warranty numbers I needed, and she called and got that information. She also cleaned my ring to perfection. While I was waiting , I was browsing and saw a few pieces I liked (I'm not even a big jewelry lover) and purchased a pretty diamond earring and necklace set. I was impressed by the prices , but the service the two workers provided today made it a wonderful experience. I highly would recommend this place for the service and prices.
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December 2020 by Jessica B.
I don't even know how this place has low reviews, these people are the sweetest! During these past few months me and my fiancée have been in there a few times to resize and engrave our rings and pick them up and the ladies working there were quick and so helpful and even remembered who we were after coming in just once or twice for a couple of minutes. Seriously the kindest people I usually don't leave reviews on anything but I was just so impressed with their service and hospitality in their store.
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August 2020 by Andrew Evans
The staff was exceptional, they were knowledgeable and friendly. The prices were very affordable and they had a lot of options for products.
