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March 2024 by Breanne H.
I have gone here for salon services (hair cut and color) off and on for several years. I've never had any issues until last night. I went in at 4 and left at 9 with hair darker than I asked for. I wanted a blonde balayage and received green hair. The stylist asked if she could do a bleach wash which I refused. She stripped my hair twice to get the green out. I was offered products to strip it myself at home instead of her trying to fix it. In the end, I was told it would fade out eventually but could come back another day to have the color fixed for free. I was then expected to pay full price for this service. When I said I didn't think that was fair and was in tears they offered me 10% off. Again, I didn't feel this was fair either so they gave me 25% off. I paid so I could leave but will never be returning.
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October 2023 by Laurie H.
I wish zero stars was a choice. I had a terrible experience at the salon having my hair cut and highlighted. The stylist did not listen to me at all and gave me a terrible haircut and color. She also had recently moved to this salon at Ulta from another salon that I had an appointment with her. She said I could have the same time and day at the new place and that the prices were the same. It was twice as much!!! She lied, did an awful job on my hair and Ulta will not do anything about it. I could go back and have her try to fix it. HAHAHAHAHAHAHAHAHAHa!! Why would I go back to the person who did not listen to me in the first place and had lied to me??? This is wrong in every way.
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September 2023 by Google user
It was easy to set up an appointment online. Emily was so friendly and knew what she was doing. She was gentle and she helped made sure I was getting the shape and services that I wanted for my eyebrows. She was knowledgeable about products and styling. I’ll be back, most definitely.
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August 2023 by Stephanie Gibson
It was easy to set up an appointment online. Emily was so friendly and knew what she was doing. She was gentle and she helped made sure I was getting the shape and services that I wanted for my eyebrows. She was knowledgeable about products and styling. I’ll be back, most definitely.
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August 2023 by Anita Wanstrom
Emily was very helpful, friendly, and knowledgeable. Amazing service overall.
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July 2023 by Nikala S.
it was my first time in there for everything other than eyeshadow. I am clueless about it all, Jodie was so helpful and radiant! she helped me get everything I needed and more! I will be returning
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December 2022 by Anna Jensen
Shatana was so nice and she made my brows look so good! She even did alittle makeup after!
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October 2022 by Sonja D.
Unbelievable customer service! I went into Ulta for the first time yesterday to get mascara because my usual supplier was out of my brand. I usually buy two at a time to save a trip. Found my brand and grabbed two, paid and left. Today, I reached into my sack and pulled out one of the boxes of mascara. It clearly was empty. No doubt a shoplifter slipped the mascara out, closed the box, put it back and went on her way. The other one was full. But, because I had grabbed two, I didn't notice the weight difference and that one was empty. Dang! So, I head back to Ulta. I walk in an talk to the first lady at the counter and tell her the story expecting her to say, "Go get a replacement. We're so sorry you had to make an extra trip!" Instead, she told me to get in the checkout line and the checker had the authority to take care of it. So, I wait in the line and the checker tells me she's really sorry but they've "checked their inventory and it's correct" (???) so they'll have to investigate and look at their camera footage and can I come back tomorrow? Are you kidding me? No, I can't come back tomorrow, I'm leaving on an international trip and are you saying that I would go to the work of fabricating this story? That will be the last purchase I make at Ulta! Buyer beware!!
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October 2022 by avery riley
shatana not only makes my eyebrows look amazing and is so good at her job but she also is the sweetest and i will always go to her!!
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October 2022 by Tiffany Pugh
Shatana did such a good job on my brows, I’ve been having my eyebrows waxed for years and she is by far the best brow tech I’ve ever been to
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October 2022 by Leksi Peterson
Shatana is so sweet and does an amazing job on my brows every time I see her!
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October 2022 by Melissa Bolton
She’s an amazing brow expert. She knows her product and very friendly clean counters. I highly recommend her . Shanta she very awesome person
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October 2022 by Amanda Setlock
Shatana is amazing at the brow bar, very educational in brow products and my brows are on point.Service: Waxing
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October 2022 by Andrea Toomer
Shatana is amazing! I love how my tint and wax turned out! Thanks girl!
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October 2022 by Jacque Larsen
Shatana did a wonderful job. Love my new brows.
